I think the folds are not perfectly even but I don't mind it. Mine looks great. Sorry yours is so uneven.The folds on your bag are even huh? Mine are so noticeably uneven. I emailed Polene about it to ask for an exchange but it's been a week and they haven't replied.
I did contact Polene about the lining but haven't heard back either.
They probably delay on purpose to get us past the 15 day return window or maybe they're just slammed, considering how popular they've become.