Polène handbags

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#391
elisa_p said:
Does anyone's bag any any irregularities? I was in Paris in October and purchase a Numero Un in Rouge. I didn't realize it at the time but I notice that on the front of the flap, the leather has "lines" going across it. They're not scratches as the leather is perfectly smooth. I emailed them and they said it's natural irregularities in the leather but I feel like this is poor quality control and it's driving me nuts. Has anyone else experienced this? They said i can ship the bag back for a exchange but I'm in Canada and it'll cost me over $200 to ship it back and they are asking for a $25 USD to ship me the replacement. This is adding up to almost what I paid for the bag. Really disappointed and not sure what to do now. How bad does it look (it looks much more pronounced than the picture in real life).
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Can you provide a closer picture? It's hard for me to see it in that one, plus your picture is sideways! :)
 
#393
elisa_p said:
Does anyone's bag any any irregularities? I was in Paris in October and purchase a Numero Un in Rouge. I didn't realize it at the time but I notice that on the front of the flap, the leather has "lines" going across it. They're not scratches as the leather is perfectly smooth. I emailed them and they said it's natural irregularities in the leather but I feel like this is poor quality control and it's driving me nuts. Has anyone else experienced this? They said i can ship the bag back for a exchange but I'm in Canada and it'll cost me over $200 to ship it back and they are asking for a $25 USD to ship me the replacement. This is adding up to almost what I paid for the bag. Really disappointed and not sure what to do now. How bad does it look (it looks much more pronounced than the picture in real life).
Click to expand...
What a bummer:sad: My numero un in camel was absolutely perfect, but I can imagine the perfectionist in me getting a bit worked up if the flap had streaks on it. After all, their instagram photos definitely had no streaked bags!
Perhaps email them about the shipping costs and see if they can cover all or part of the shipping, or give you a store credit/discount for your next purchase? Maybe also check what other shipping options are out there...
 
#395
elisa_p said:
Does anyone's bag any any irregularities? I was in Paris in October and purchase a Numero Un in Rouge. I didn't realize it at the time but I notice that on the front of the flap, the leather has "lines" going across it. They're not scratches as the leather is perfectly smooth. I emailed them and they said it's natural irregularities in the leather but I feel like this is poor quality control and it's driving me nuts. Has anyone else experienced this? They said i can ship the bag back for a exchange but I'm in Canada and it'll cost me over $200 to ship it back and they are asking for a $25 USD to ship me the replacement. This is adding up to almost what I paid for the bag. Really disappointed and not sure what to do now. How bad does it look (it looks much more pronounced than the picture in real life).
Click to expand...
It's very pretty! Because of the costs quoted, I think you'd have better luck selling this one, and buying a new one outright.
 
#396
Thank you all. It is faint but it's pretty noticeable in certain angles under specific lighting...which is why I didn't notice it at the store itself. :( I'll try to get a better picture but I have to wait for a sunny day. I didn't realize this can happen with leathers so that's good to know. However it is bugging me (especially because it's right on the front flap) so I feel like I should just exchange it now because the bag looks so well made it'll last me a long time. I don't want to have regrets later on. None of the bags on Instagram have this issue either. :(

I'm going to call them (they are a little slow responding by email) to see if it's possible for a store credit to cover some of the cost of shipping because i'll gladly take that! I've also filed a claim with my CC insurance to see if they'll cover it as well. I'll keep everyone posted.
 
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#397
For the owners of the Burgundy Un or Mini, do you tend to use the bag all year or just in the autumn? It's definitely gorgeous but I'm waffling between the Burgundy and the Monochrome Gray. The Gray is the safe neutral choice but the Burgundy was the original Polene that caught my eye....
 
#401
Visited their Paris store today. They only had a limited selection of their colors on display in Un and Un mini styles. I was surprised by the size of the bags in person. Both Un and Un mini feel smaller on the body than in pictures online. Grained leather is thick and buttery but holds its shape well, and the suede is pretty soft but not the smoothest, most velvety suede in the world. The snaps open and close very easily, with secure magnetic holds. I was interested in the gray and burgundy Un trios. The gray was a lovely medium warm tone, a bit darker than shown on the website, so the suede may not stain quite as easily as I feared. I also loved the green mini, but I swear the display one in the store had a wonky clasp that was lopsided. Ultimately I decided on the burgundy but sadly was told that they were out of stock until next week, so will have to order online and pay for shipping. The stock on display in store is not quite reflective of the stock they have on hand.
 
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#404
For those of you who have the Numero Un Mini, do you think it would be possible to put the following strap on the bag?

strap.jpg
I'm very tempted to get the Numero Un Mini, but I've been hearing that the original chain strap can dig in your shoulders if you have a lot of things inside.
 
#405
elisa_p said:
Thank you all. It is faint but it's pretty noticeable in certain angles under specific lighting...which is why I didn't notice it at the store itself. :sad: I'll try to get a better picture but I have to wait for a sunny day. I didn't realize this can happen with leathers so that's good to know. However it is bugging me (especially because it's right on the front flap) so I feel like I should just exchange it now because the bag looks so well made it'll last me a long time. I don't want to have regrets later on. None of the bags on Instagram have this issue either. :sad:

I'm going to call them (they are a little slow responding by email) to see if it's possible for a store credit to cover some of the cost of shipping because i'll gladly take that! I've also filed a claim with my CC insurance to see if they'll cover it as well. I'll keep everyone posted.
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I'm sorry you're going through this. The return shipping is one reason I'm having a hard time pulling the trigger on one. Did they work with you in this situation?
 
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