Polène handbags

[JenJBS]

Have been using my Black Dix on repeat and I LOVE IT. I bought the Dix together with the Un Nano and started using the Nano first. It was a great size and convenient causal bag and I started thinking maybe I did not have much use for the Dix. But then one day I took her out and it’s fast becoming my go to everyday bag I love how the straps dangle at the sides and how I can convert it easier from a baguette bag to a crossbody to suit diff styles / occasions. Yes, I can’t fit much inside due to the shape but it still works for me. The zip is not very easy to close, but I don’t find it scratchy when I reach in for my stuff. I tend to leave the zip open anyway because the bag closes up quite narrowly and no one is able to get in there without me knowing. SO HAPPY WITH IT!

I also love my black Dix! Like you, I usually don't bother zipping it up, as there is no need.

 

[platinum_babie]

The Neuf and Huit in "Camel" just arrived for me and I am disappointed. I feel like the color just clashes with my wardrobe and skin tone, and I don't feel special at all wearing it. In comparison, the black ones make me feel so cool and elevated. But that's only one concern.

My second concern is the Neuf I got. I don't feel like this is camel? It doesn't seem to match the color on the website, and in fact, I feel like it's closer to cognac? It could just be me, what do you guys think?

That does look like cognac!

 

[penguinlx]

Hi all, long time lurker here and made my first Polene purchase! A numero neuf mini in chalk! I love the feel and the weight of the bag and it looks amazing!

Unfortunately though I might have a defect on the bag and hoping to check with other owners.
The center join of the top handle is pretty jagged and the stitching loose. I haven't been able to zoom in closely to look at other's neuf's top handles.

Do you guys think this is an issue I should bring up with the Polene team?

Thanks in advanced!

 

[Julija]

Hi all, long time lurker here and made my first Polene purchase! A numero neuf mini in chalk! I love the feel and the weight of the bag and it looks amazing!

Unfortunately though I might have a defect on the bag and hoping to check with other owners.
The center join of the top handle is pretty jagged and the stitching loose. I haven't been able to zoom in closely to look at other's neuf's top handles.

Do you guys think this is an issue I should bring up with the Polene team?

Thanks in advanced!

In Polene thread and on the forum in general I often think people complain about very superficial defects but in your case I believe it is a legit complain and the handle should not look like that on a new bag. I would insist for it to be exchanged

 

[penguinlx]

In Polene thread and on the forum in general I often think people complain about very superficial defects but in your case I believe it is a legit complain and the handle should not look like that on a new bag. I would insist for it to be exchanged

Thank you! I was in disbelief when I got it and started doubting myself. I have reached out to them and will update with hopefully a good resolution.

 

[Punkey]

Hi all, long time lurker here and made my first Polene purchase! A numero neuf mini in chalk! I love the feel and the weight of the bag and it looks amazing!

Unfortunately though I might have a defect on the bag and hoping to check with other owners.
The center join of the top handle is pretty jagged and the stitching loose. I haven't been able to zoom in closely to look at other's neuf's top handles.

Do you guys think this is an issue I should bring up with the Polene team?

Thanks in advanced!

It does look like a tear.
Maybe message them about this and see how they respond? Maybe they offer a small refund? If this would be something you would be willing to accept?

The neuf mini in chalk is a beauty!
How is the real life color?

 

[penguinlx]

It does look like a tear.
Maybe message them about this and see how they respond? Maybe they offer a small refund? If this would be something you would be willing to accept?

The neuf mini in chalk is a beauty!
How is the real life color?

The chalk is so beautiful!! I think it looks exactly like my pictures... and it looks exactly like Polene's photos. What I was most curious about was how the color looked against my skin tone and my clothes. It is not printer paper white, it is a little softer grey. If it helps at all the wall behind the bag in my picture is "eggshell".

I was no where near the Polene store and so I had to take a leap of faith. If you have time, scroll through Polene's instagram for tagged photos. I spent a day and half looking up each color and seeing if I was okay with how it looked in a variety of different photos (I'm sure everyone chose different filters and light settings).

I don't think it is a simple tear. I have a hobby of sewing clothes at home and if bag construction is similar to clothing, I think someone had an accident trimming the leather and it was cut too short (and jagged). Then they tried their best to fold and tuck it in before sewing down the rest of the strap. The person would need to recut the leather and make a new strap to fix it. I am surprised this passed quality assurance.

I would not accept a small refund. I don't think I can even resell this bag at any price on a second hand market with that flaw. I hope they will refund me shipping for return and exchange for a new one.

 

[bearygood22]

Good observations!!! I have had those exact same suspicions about the Beri, the Umi, and the Dix and so haven’t pursued them. The Umi and Dix are not my favorite style anyway, and generally I’ve not had good luck with zippered bags so the early reviews of them being scratchy was enough of a deal breaker for me.

In terms of my own experiences:

• I love the style of the Un Mini but fundamentally don’t love the chain strap, so I sold it.
• Overall find the Un easy to get in and out of. Sold my Un Nano because I wasn’t enjoying the color enough (orange) but I am stalking their website and will rebuy depending on whether they do more colors in smooth leather.
• The Cyme is a great bag - easy to get in and out of, holds a lot. Still loving it.
• The Neuf mini has a smaller opening which I think would bother some. It works for me but I do think those considering it should think about whether that kind of thing has annoyed them in the past.

The Huit mini I’m still trying to get my hands on. The green just went out of stock and I’m extremely irritated about it. I had wanted the nude, then it went out of stock and is gone for good I think. Went to buy the green mini the other day and it said pre-order for April 1 so I decided to wait and now it says out of stock. I would like to punch my fist thru a wall.

The huit mini in green is in stock. Hurry!!

 

[mayavas]

I have the Dix in cognac and I adore it as a (pared down) everyday bag. I don’t find it hard to get into or zip up at all. It has a less severe curve than the umi. I did have to edit to my essentials but I find that liberating.
I just received my latest Polene (un black croc). I think I’m addicted?

 

[nicoleebury]

I have the Dix in cognac and I adore it as a (pared down) everyday bag. I don’t find it hard to get into or zip up at all. It has a less severe curve than the umi. I did have to edit to my essentials but I find that liberating.
I just received my latest Polene (un black croc). I think I’m addicted?

Ohhhh how do you find Dix vs Umi? I’m tossing up between these two (plus Huit Mini) but I don’t want to struggle just to get things in and out.. And then thought the Umi might not look as good crossbody.. And then a dark little voice in my head says why not get all three haha

 

[mayavas]

Ohhhh how do you find Dix vs Umi? I’m tossing up between these two (plus Huit Mini) but I don’t want to struggle just to get things in and out.. And then thought the Umi might not look as good crossbody.. And then a dark little voice in my head says why not get all three haha

I don’t own the Umi, but if you look at them both online, you can see the Umi has a more severe curve (like an oval?) while the Dix is a shallow arc. So I would imagine your hand would hit the sides of the Umi zipper and it might be trickier to close, like some have reported. That doesn’t really happen in the Dix. I’ve found it quite easy to get into. I love the Dix—it has equestrian detailing that I’m a sucker for. And the versatility of the strap length is fantastic. I wear it as a crossbody and it falls perfectly against the body.

 

[mayavas]

Ohhhh how do you find Dix vs Umi? I’m tossing up between these two (plus Huit Mini) but I don’t want to struggle just to get things in and out.. And then thought the Umi might not look as good crossbody.. And then a dark little voice in my head says why not get all three haha

Also, Yes to all three!

I was about to make my first big ticket bag purchase (Celine or Hermes) and couldn’t pull the trigger. It was just too much money and I’m rather practical. Polene has been an incredible find andI’ve been so happy with the quality and value. So I might just get a couple more…

 

[poleneinblack]

Hi all, long time lurker here and made my first Polene purchase! A numero neuf mini in chalk! I love the feel and the weight of the bag and it looks amazing!

Unfortunately though I might have a defect on the bag and hoping to check with other owners.
The center join of the top handle is pretty jagged and the stitching loose. I haven't been able to zoom in closely to look at other's neuf's top handles.

Do you guys think this is an issue I should bring up with the Polene team?

Thanks in advanced!

Congrats! I just got a Neuf in chalk, from depop! I'm not sure about the handle either, but the two Neufs I have don't look like that. Maybe send the pictures to Polene and ask them about it? They seem pretty good at responding to emails so far, although it may take a few days.

 

[poleneinblack]

I got a fast response this morning regarding cancelling my preorder for the Dix. I've already gotten the refund back for that. Regarding the items I received already and want to return:

"Dear Madam,

We have well received your return request and thank you for this. This request is about to be approved and all the necessary instructions to proceed to the return will be automatically communicated to you by email.

However, we are sincerely sorry to inform you that due to the transport strikes currently taking place in Spain, it is impossible to make a return for the moment and until further instruction.

As soon as this situation is resolved, we will approve your return request and send you all the needed documents for the return.

We thank you for your patience and remain of course at your entire disposal for any further information.
Have a lovely day,
Polène"

I had no idea about any strikes. Hope it all works out.

Update on returns. Polene emailed me this morning accepting my returns and sending me all the necessary labels and forms for customs. I went in person to mail them off, and the employee helped me print out the labels and stick them on the boxes. There was a place for me to sign as well, which might have been for customs. I am returning the Sept, Umi, and Beri, as well as Neuf and Huit I got in Camel/Cognac. I am keeping my black Neuf and Huit. I also got a chalk white Neuf which I like, and I'm waiting on a taupe Huit.

 

[poleneinblack]

It is not a true burgundy color.. It is more of an eggplant. Kind of a deep purple with a hint of red wine. I tried to take a few pictures but they do not represent the true color.
Maybe it is the camera or the lighting on my phone but the bag is really dark and does not have such a strong red undertone. You can see the real life color in this video here:

That is a lovely color. I will have to think about whether or not I like it enough to wear it, and if it brings enough novelty to me, since I want to stick to Neuf and Huit and I already have them in black and white. I also want to see if Polene releases new bags or colors. I definitely need to stick to neutrals or dark colors that go with everything. I've learned my lesson with the brown colors.