Long time lurker. I received the
Polene Huit mini the other day and noticed a dimple in the leather (front and center). I emailed customer service to return/exchange and was told that they were not manufacturing defects. The dimple is still prominent even when filling the bag with necessary things. I am in the US and returning would cost almost a third of the bag. Below are the photos of the dimple and Polene’s response.
Just wanted to get some opinions! I am not new to luxury handbags so I am disappointed that the bag did not come in pristine condition. Thanks!