I just ordered the numero un in trio green croc. Hopefully I don’t run into any other shipping issues! I ended up having to cancel my last order for the beri.
Polène handbags
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I'm experience shipping issues too! I ordered my Polene bag December 27th, and I don't believe it's even shipped yet? Good to know I'm not alone! Hopefully they're just swamped from Holiday orders. They haven't replied to my CS inquiry either.
Hi all! I’m new to the forum but have been reading for a while. I fell hard and fast for the beauty that is these Polene bags! I almost ordered a cyme bag in Dec but was waiting to see if there would be free shipping. I went to finally order it a couple days ago and now it’s stocked out. 
I was also looking at the number one and ordered one from posh mark but now I’m questioning if it could be a fake (Polene bags are so reasonable, I was surprised to see there are fakes!). I’m curious:
1) if anyone knows how often they are able to make additional inventory?
2) has anyone bought second hand and had issues with authenticity?
I was also looking at the number one and ordered one from posh mark but now I’m questioning if it could be a fake (Polene bags are so reasonable, I was surprised to see there are fakes!). I’m curious:1) if anyone knows how often they are able to make additional inventory?
2) has anyone bought second hand and had issues with authenticity?
I was waiting for one to come back in stock and it took about 2 weeks.Hi all! I’m new to the forum but have been reading for a while. I fell hard and fast for the beauty that is these Polene bags! I almost ordered a cyme bag in Dec but was waiting to see if there would be free shipping. I went to finally order it a couple days ago and now it’s stocked out.
1) if anyone knows how often they are able to make additional inventory?
2) has anyone bought second hand and had issues with authenticity?
Oh that’s nice, out of curiosity which color was it?
Every time I have liked a color that went out of stock, it has never come back
But then again, in all cases it’s been what I would guess is one of their ‘seasonal’ colors as opposed to a neutral that they always have. I.e. in most bags they offer black, chalk, taupe, brown, and often the burgundy.But it’s the brighter colors I’m usually drawn to, that sell out and don’t come back. Been waiting for the Un Nano to come back in the light green ‘Sauge’ color for like months now I think, and now it’s not even listed in the Nano section anymore
In other news, they have a new red color in a few of their styles! Or at least new since the last time I looked.
Looks particularly stunning in the Sept Mini.
Looks particularly stunning in the Sept Mini.
The new garnet/lipstick color is also available in the Un Nano style. The email called it garnet, but the photo description says lipstick.
Me too- I’d been waiting for the numero un nano in sage for ages. After a few months, I couldn’t stand it and one day I emailed customer service to ask when sage will be restocked. And their answer was along the lines of “we don’t plan to…” so i gulped and regretted not buying it. *sigh* so ladies, you know what to do if you really like a bag…!!!Oh that’s nice, out of curiosity which color was it?
Every time I have liked a color that went out of stock, it has never come back
But it’s the brighter colors I’m usually drawn to, that sell out and don’t come back. Been waiting for the Un Nano to come back in the light green ‘Sauge’ color for like months now I think, and now it’s not even listed in the Nano section anymore
Aww sadness. I sorta figured that at this point, but it’s sad to get final confirmation lol. I think I waited on it for so long because they’d had it in both the regular Un, the Mini, and the Nano for a really long time and I’d sort of gotten the impression it basically WAS one of their standard colors. Guess not….
It was the lizard green I was watching Maybe the sage will come back on the simmer.Oh that’s nice, out of curiosity which color was it?
Every time I have liked a color that went out of stock, it has never come back
But it’s the brighter colors I’m usually drawn to, that sell out and don’t come back. Been waiting for the Un Nano to come back in the light green ‘Sauge’ color for like months now I think, and now it’s not even listed in the Nano section anymore
Hi everyone! I first discovered Polène from Emily in Paris, and have been obsessing over their bags ever since.
I ordered the Cyme in camel, and it was delivered approximately one week after I ordered it (I live in Hawai’i). However, when I received the bag there was a gouge in the interior. I have emailed them, left FB comments, sent a FB message and even sent DMs on IG, and I’m still waiting for someone to get back to me regarding my issue. I sent them photos (you can clearly see there is a gouge), and I was only replied to early last week on IG saying someone would be in contact with me soon. I also saw they read my other messages but didn’t respond… Almost a week has gone by, and I still haven’t been contacted.
Do you think I should just live with the interior? I’m a perfectionist, and it really bothers me. I know their prices are super reasonable compared to other designer bags, but I still think it’s unfair for me to have to live with this gouge because they didn’t do a proper quality control check.
While I also understand I am not their only client, I think their customer service is seriously lacking. I would call their store directly, but I have no idea if they speak English.
Has anyone run into similar issues? If so, what did you do?
Thank you in advance! Have a great week! ☺
I ordered the Cyme in camel, and it was delivered approximately one week after I ordered it (I live in Hawai’i). However, when I received the bag there was a gouge in the interior. I have emailed them, left FB comments, sent a FB message and even sent DMs on IG, and I’m still waiting for someone to get back to me regarding my issue. I sent them photos (you can clearly see there is a gouge), and I was only replied to early last week on IG saying someone would be in contact with me soon. I also saw they read my other messages but didn’t respond… Almost a week has gone by, and I still haven’t been contacted.
Do you think I should just live with the interior? I’m a perfectionist, and it really bothers me. I know their prices are super reasonable compared to other designer bags, but I still think it’s unfair for me to have to live with this gouge because they didn’t do a proper quality control check.
While I also understand I am not their only client, I think their customer service is seriously lacking. I would call their store directly, but I have no idea if they speak English.
Has anyone run into similar issues? If so, what did you do?
Thank you in advance! Have a great week! ☺
They'll speak English ...I got a reply this morning from their team! Nice gesture to waive shipping, and it's going to ship today or tomorrow
Dear Madam,
Thank you for your message and for your order.
We are deeply sorry for this delay in the shipping of your order. Also, be assured that our team is doing its best so that your order is shipped today and will be tomorrow at the latest.
Moreover, we of course understand the inconvenience caused by this situation, and we have therefore just proceeded with the refund of your shipping fees as a symbolic gesture to express our sincerest apologies for this very unusual situation.
We remain at your entire disposal,
Have a lovely day,
Polène
Both the camel and cognac color are sold out in Cyme. They seem like they should be more standard colors so fingers crossed for more inventory, although with supply chain issues I’m strongly debating ordering in another color.Oh that’s nice, out of curiosity which color was it?
Every time I have liked a color that went out of stock, it has never come back
But it’s the brighter colors I’m usually drawn to, that sell out and don’t come back. Been waiting for the Un Nano to come back in the light green ‘Sauge’ color for like months now I think, and now it’s not even listed in the Nano section anymore