Has anyone had to return their Polene? I ordered the numero un nano and the crossbody strap is too short for me. I have it packaged back up to return and am slightly confused with the process. They sent me a Pro Forma to attach to the outside of the package. When printed it’s the size of one side of the box. I’m unsure where I should attach this. Any help with returns would be greatly appreciated! I plan to return through USPS international shipping being that the costs seem to be the cheapest that way. Thanks in advance!
Hi. I had 2 I wanted to return. They were just too small. One I ended up selling and the other I shipped back. I'm in the States. I took all the paperwork with me to the Post Office and they helped me package it up. I don't want to tell you how I did it simply because I don't want to responsible if it goes wrong. I did take 3 copies of the Proforma and sent those on the outside since Customs sometimes needs to keep one. But, I didn't have any problems with the return from shipping to getting my refund. I will say it's EXPENSIVE to return which is why I only returned one. The other I knew I could sell. I think it was close to $50 for the one and it was just a Numero 6. I checked all other shippers - DHL, Fedex, and UPS. They all were at over double USPS. Hope this helps!