I can't believe I got myself in this mess, and at this point I can't figure out how to resolve it.
I ordered a purse from Kate Spade, around Christmas time (few days after Christmas), and as of today, the item is still online in my account in the "pending" status. I've been calling the customer service, and every day I receive different information from different CS I talk to. Did a bit of research online and found that this seems to be a common practice with Kate Spade CS. Basically, what it appears to be happening is that the item sold out while I was ordering it, but instead of cancelling it, it is still pending in my account. Per latest CS information, they will not order these bags anymore, so my order will not be processed, as there aren't any more items in stock. However, CS can't cancel my order, nor can I do it either. So it just sits there without any change. Prior to this response, I was told a few days ago that I could cancel the order, and that CS will place a request, but obviously that request never got submitted. When I ask to speak to supervisor, they told me that no supervisors are available and that someone will contact me but they never do. They won't provide anything but first name of various CS people I speak to, and like I said, every day its different information. I just want to make this item cancelled so that its no longer pending in my account, but I don't know how to get the response from someone at this company to help me out. Btw, different CS told me the item will ship even though per another CS its no longer available whatsoever.
Not sure what your experience is with Kate Spade, its my first order, and I just can't believe how wrong it went.
Any advice on what would you do to resolve this is highly appreciated.
I ordered a purse from Kate Spade, around Christmas time (few days after Christmas), and as of today, the item is still online in my account in the "pending" status. I've been calling the customer service, and every day I receive different information from different CS I talk to. Did a bit of research online and found that this seems to be a common practice with Kate Spade CS. Basically, what it appears to be happening is that the item sold out while I was ordering it, but instead of cancelling it, it is still pending in my account. Per latest CS information, they will not order these bags anymore, so my order will not be processed, as there aren't any more items in stock. However, CS can't cancel my order, nor can I do it either. So it just sits there without any change. Prior to this response, I was told a few days ago that I could cancel the order, and that CS will place a request, but obviously that request never got submitted. When I ask to speak to supervisor, they told me that no supervisors are available and that someone will contact me but they never do. They won't provide anything but first name of various CS people I speak to, and like I said, every day its different information. I just want to make this item cancelled so that its no longer pending in my account, but I don't know how to get the response from someone at this company to help me out. Btw, different CS told me the item will ship even though per another CS its no longer available whatsoever.
Not sure what your experience is with Kate Spade, its my first order, and I just can't believe how wrong it went.
Any advice on what would you do to resolve this is highly appreciated.