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I recommend a silver cleaning cloth by connoisseurs i have just bought off ebay.I used one a while ago & my local stockist closed down & that was that so i couldn't by any more. There are two cloths, one to remove tarnish, the other to buff the beads up. Not bad for £3.50 with p & p for free considering they are normally around the £5-£6 mark & it's huge compared to the tiny rag you get off Pandora!
I work for a Pandora retailer and every now and then I see this happen. Its true that the silver reacts to your skin chemistry and if you use lotions or perfumes it could tarnish quicker. The other thing is when you store it in the Pandora box, air may get in there and cause it to tarnish quicker. We give all our customers a small plastic bag to put the bracelet in before it goes into the box. If Pandora wont do anything, and you're options are limited, why not use a silver liquid cleaner? Just hold it by the bead clasp part and dip the rest of the bracelet in. Just make sure to take all the beads off.
The Official Pandora company has a Facebook page and the lady that runs it, Charlotte is very useful in getting info and answering questions. If you are on Facebook, why don't you fan the page and put your question to her? She is very good at telling you what you can do or she may give you a contact to help with your problem. I hope this helps.
I was told to not wear the bracelet if I was wearing perfume of lotion and to polish it with a silver polishing cloth only...I was given a soft bag and a box from the jewellery store that I bought it at so that is where I am storing mine for now until I can go get the clips tomorrow night to clip over the threads and then I can start wearing it again yay!!!
I was also told if you wear it often that will keep it from tarnishing too, and that storing silver for long periods of time is what makes it tarnish. I don't know how true that is though?
I have one of these I just found...I will try it thanks!!!
Ok, technically the stores are discouranging people from keeping the bracelet in the box you recieved it in. They are finding they think its the glue that is actually causing tarnishing.....
Dipped in what? It's all sterling, not plated. Mine turned black/copper from the box too. Spent 30 minutes polishing it with a silver cloth... It's perfect.