I’ve now had two issues with the long straps and I was offered a new bag rather than repairing a second time. My husband went in to drop off the bag for repair again and then was told they would just replace. They gave him the new bag, but it’s MIU and I had MIF, plus the handles look the same in both bags. The new MIU bag doesn’t have the glazing on the sides of the bag, but in 7 months I’ve had zero issues with the glazing on the sides of my bag. I had balked at the idea of MIU when he called me about it, so they said they would keep my bag for a week and could repair it again if I really wanted. I’m guessing my strap issues are part of why the change?