I think what bothers me the most, besides the wait, is Moynat charging my card and sitting on the $$$$ for several months. Though it wasn’t much, it was money I didn’t have to go towards something else.I am so sorry to hear this, @Sourisbrune!
It's such a shame as I am also really looking forward to seeing it.
Honestly I feel the way they handled regarding this order is rather uncool and extremely unprofessional - simply can't take someone's order/monies 5 months ago and then turn around decide to cancel it, any "respectable" company should have honour it!
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That's terrible. I feel like they should return you $$$$ with interest!
Thank you for that thought!
I’m okay. I have my money; and it was a want, not a need.
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Still, a little something would have been appropriate. The small printed macrons used to fill that purpose nicely.Thank you for that thought!
I’m okay. I have my money; and it was a want, not a need.
100% agree, the least they could do is offer a goodwill gesture by way of apology @Sourisbrune, that’s a long time to wait while they hold the money. I’m still keeping my fingers crossed that Moynat comes good next year, but I’d be very unlikely to ever place an SO having heard your experience.
100% agree, the least they could do is offer a goodwill gesture!
Also if we think this through, IF the table is turned and we, the client, decide to cancel a pre-paid order 5 months down the line, will Moynat ever going to agree to refund the monies they hold? I seriously doubt they will agree to do so regardless the reason behind it.
So how on earth they can simply "hold" someone's monies for such a long time and then just turn around with a lousy excuse of "decided not to make it"?? It takes them 5 months to make this decision?
An order was taken 5 months ago so the least they can and should have done is to honour it (the ones which has paid and patiently waited for this long) - the act is pure ugly and lack of customer care in mind.
I hate to say and assume this, but this might be the Moynat we should expected from now on.
Hopefully this wont be the case but its not looking good from where I stand.
It get nothing to do with me however I am rather unhappy with the way that @Sourisbrune was treated.
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I agree totally. A TV "Doctor" is known for saying something like "the best predictor of future behavior is past behavior." Just because he's sort of a quack doesn't make this statement any less true.
The management changes, creative changes, and this shabby treatment of clients are very bad signs for next year. (And have I mentioned the logos?????)
Also, @Sourisbrune I have been under the impression for quite some time that they know your actual identity and how much of a cheerleader for the brand you are here. If that is in fact correct it makes the non-fulfillment without any token recompense even worse.
- Your friend in baggage, Debby Downer.
Hello, thanks for sharing the photos! I love the emerald green with GHW combination and the gaby BB one is definitely on my wish list.
That's a photo of the inside of a Rejane 23. I've placed a small pack of tissues, a phone(15 cm long), a 5 slot zipper cardholder and a wallet slightly bigger than the phone in there for some idea of the capacity. I usually put in the longer items first like my wallet, phone, cardholder, tissue packs and use the excess corner spaces for the smaller items like lipstick/keys/sanitizer. I find it pretty easy to grab items from the bag because I usually only place a foldable nylon shopping tote bag on top of everything but there's enough depth and space to put in a few more small items on top of the longer items with this bag.
They really should have come through with the order because it was approved. If there was any question as to why it couldn’t have been done, they never should have taken your deposit in the first place. I was told for SO if they have the material it most likely can be done pending design approval so if they didn’t have the canvas they would have said so. And then to hold your money for that long?! I understand they’re in transition, but then they probably should have suspended taking SO temporarily. Your situation is just poor customer service and bad business.
The last "prototype" I saw was the revised Cabotin without the top handle. It spurred me into getting mine for fear they'd be replaced.
I still have a Rejane BB and a Gaby BB on my list, possibly a Gaby PM/MM in Taupe w/ SHW as well. Moynat's direction aside, I think I'm almost at bag peace.
@Sourisbrune - I'm sorry to hear about what happened! It's just crazy they would sit on your money for long then cancel it. It really seems contrary to Moynat's great customer service and makes me more nervous about the future of Moynat. :|
Is the lining of the Rejane always perle calfskin or does it depend on the leather (or colour) of the bag?
Thank you.
Thank you.
Two great minds think alike.
I thought the same, for all who have had orders unfulfilled.I remember an earlier post from someone who had two bag orders cancelled. I felt sorry for that person- the disappointment (and cost) of two bags cancelled.
I was beginning to suspect something was going on when the pewter Oh! Tote pm was supposed to be out in September, then October, and then in late October, or early November. By November, the multi-logo bags had come out and I found out the Oh! Tote would be available towards the end of November.
I called Moynat the end of November (twice) and two people told me Moynat decided not to make it. One SA told me that I could wait to see if Moynat changes its mind (though the SA highly doubted that would happen given Covid closures and the company changes). I decided to refund my card and maintain a consistent communication to find out what’s happening with the tote. The latest communication confirmed Moynat decided not to make the size/color Oh! Tote I preordered. Instead, Moynat is hoping that people will go for the multi-logo style larger tote. I just wonder when that decision was made.
I‘ve communicated back and forth with Ramesh a few times. This month, I’m holding my breath and clicking send on a message- asking about his future plans. He’s always been cryptic and mysterious about his business life, yet I will post what little crumb he feeds me, and maybe we will figure out his next move, based on the crumb, together. Maybe a little Ramesh competition will make Moynat up its game.
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Covid closures, changes in the inner workings Moynat has made to improve customer experiences (but have temporarily complicated production), and the two weeks closure of the showroom (atelier) for the holidays have made SO approval temporarily unpredictable. Hopefully the new year will be different and we will see things running smoothly.
For the most part, I think SO are treated like gold.
Well, thank you Debby.Yes, I am a Moynat cheerleader, until I start seeing consistent bad customer relations, bad designs, and poor workmanship. The preorder mishaps are bad, but it sounds like other clients have received pristine special orders early. That’s great, but believe me- my eyebrows are raised and I will be watching for future client relation behavior.
The latest designs are not my taste, but they’ve only had a few new bags. I‘m cautiously hopefully for the Spring lines.
I’ve seen a couple of bags with questionable workmanship. I think I know the reason, but it’s no excuse. I have always felt Moynat is a company I didn’t have to worry about when it came to workmanship, but knowing about some of the changes going on, I will be watching and inspecting. I hope they will strive to continue the wonderful workmanship.
We’ll see. I’ll be honest- if I see slippages in these three areas after this initial change/Covid year, I will be vocal about it. The company walks a fine line with me. They’ll have to prove themselves in 2021.