Hello Coachies! I just wanted to give you a heads up on my recent experience using my reloved credit. Had $200 credit and wanted to use for charter crossbody which was $192.xx but it wouldn’t allow me to use unless I spent minimum $200 - bummed but found a charm on sale that I didn’t want for $24 and figured I would just do a return but the credit acted like a coupon and applied discount to both item…went on and charged the balance…The bag ended up on backorder and was cancelEd and I also returnEd the charm. Or course, seems simple that coach would just issue a new credit….well guess they never tested the return scenario before rolling out program and now they are investigating how to reissue the amount….I was supposed to receive a call by last Friday- nope. So reached out to coach this morning via chat and requested a call back. Just checked my vmail and it was a call from a coach supervisor stating they are still researching and to expect an update within 3-5 business days…she did leave her contact number if I wanted to return her call. Guess I shouldn’t be surprised but I have couple more credits to use (ugh you can’t combine then either) so they really need to get their act together….let’s see what happens…
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Sounds like a lot of hoops to jump through!
Out of curiosity, which bags did you turn in for credit? Trying to see if it's worth it to me to make the drive to a store that participates.
IMO only worth it if you didn’t pay retail and got some good use out of the bag. Max credit is $200 and based on retail price and condition (5 bags per month). I only paid $288 for troupe 35 carryall but didn’t carry much because I though it was too large for me….received full $200 as it was in pristine condition. Received $70 each for some edie’s… I assumed I could combine the credit but unfortunately I didn’t read the small print (on me) and you can’t use the credit in the outlets or on the FOS…
It does put a twist on things as I used to sell a bag when I was finished with it to fund more bags. Now with the new rules for selling $600+ and having to report/track everything even if you made $0 profit, it might be an option to continue to rotate bags and not worry about hiring a tax person...
I did read the Tpf conversations regarding the tax reporting on bag sales which is why I thought this would be a good option for me as I never started. I usually read everything so my bad I didn’t stick to my status quo and read the FAQ and other details. However, there were no details on preloved credit or returns…so let’s see what they come up with. The SA at the store said they may issues merchandise credit which would actually be great but won’t hold my breath….
Agree. Ebay is constantly updating their rules & fees & its not as lucrative as it had been to sell bags (& I rarely asked more than things were worth). I have a pile to photograph & list but maybe I'll take a few in & see what I can get.
Still trying to get my $200 credit. Supposedly my issue was escalated to corporate on Sunday…..
finally e-merchandise credit was received today.
***Please be aware that although not currently listed on the coach.com website (i requested they update), no returns/exchanges for items purchased with preloved credit….it’s a wash***
Not sure how they handle damaged items….maybe a courtesy credit like they tried to say my refund was but I said ‘NO…’ as the item was on backorder with no restock date so it was cancelled - not at all my fault….anyways this chapter has been closed after almost a month of calling and texting….
Jumping in here to share my amazing score - I found a brand-new, with tags and RECEIPT, black Marlie at my local consignment store today … for $45. FORTY-FIVE DOLLARS. I’m still amazed. Have already moved in to her. She’s just perfect (I had the Cassie for a while, but something about all those spaces drove me batty, and the top handle wasn’t quite what I wanted, either; Marlie‘s perfect!).
So I spend most of my time in the vintage / rehab/ authentication threads but I thought my fellow Coaches might get a kick out of this photo. My granddaughter is 19 months old and today was very carefully and very politely picking through my brass hangtags that I have for my duffle sacs that arrive without their hangtags. Apparently she found one that she really liked. And she wouldn't give it back.
That hangtag looks huge on her! She looks like she could almost fit inside one of your duffles!
She is a tiny little thing. But she loved that hangtag!
OK, guys. And gals. I've fallen hard for the Marlie, thank goodness there are many available on the secondhand market. My quandary: I want it in Signature Chambray. I dislike signature, I dislike logos. Seriously. Also dislike contrasting stitching. But I love this bag. I love the color, the contrasting handles and side pieces. Love the interior color. So convince me one way or the other, I need some tipping points (although I'm fairly sure I'm already tipped...)
Also: How easy is signature chambray to care for? It seems delicate compared to jacquard.
Also: How easy is signature chambray to care for? It seems delicate compared to jacquard.
I think it's a really nice looking combination! The leather flap distracts from the signature C so it's not overwelming. I say go for it. If you love the style and it really works for you, why not?
That was very insightful - the leather flap distracts from the 'logo', so there you go. I've been trying to figure out why I'm so attracted to this and that really helps explain it!