Official Coach CHAT Thread!!!
- Thread starter baglady39
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
I just checked my chain ones and they are exact same size as the leather one.Thank you so much! This is exactly what I needed
Looks like you found the AT , thread, great! And welcome.
Btw, do anyone here like Coach RTW? I don't own lots of pieces but here and there I have a few items. Some from outlet and some from main store. I found its clothing in general is pretty good quality. I like the coat and some sweater. Reasonable price as well (especially when it makes to outlet). What do you think? Do you own any RTW item?
I have several tees and a hoodie. I used to have a couple trenches that were amazing quality. Generally the prices are higher than what I spend for clothing usually unless they are discounted at the outlet.
I am looking to buy the beaded tabby in tan/rust. Can anyone comment on how easy the calf skin leather is to maintain and how the hardware would hold up, please?
Has anyone ordered from Coach lately? I checked out using Shoprunner as the delivery speed. I received an email next day that the order shipped, but it hasn't even made it to the carrier yet. When I put in tracking, it looks like it shipped with Laser Ship? Is that some sort of UPS service? I've never seen this before....and estimated delivery keeps getting pushed back, now 12.2 for an 11.22 order. That's definitely not 2 day shipping. Shoprunner still shows estimated delivery as 11.23. I'm not in a rush, but maybe next time I'll just leave at 3-5 business days since I'm only 2 hours from JAX UPS gets it to me next day.
Also a heads up - I placed an order over a month ago through a webchat where the store SA sent me a payment link. I returned one of the bags and Coach CS keeps telling me they sent the refund 3 weeks ago, but my CC was not refunded. Regular CS kept telling me to contact my financial institution (who said no there wasn't a refund) and I've spoken to 3 supervisors who have escalated to billing to refund to the payment link. They all said they would call me back to let me know what happened...well no call. Now a month later I finally gave up and disputed the charge. I mean I have all the emails and CS people telling me they issued the refund, yet no refund...I may be blacklisted soon for the dispute, but whatever. Just FYI if you pay through a link it may be better to return in person vs. mail because what a hassle!
Also a heads up - I placed an order over a month ago through a webchat where the store SA sent me a payment link. I returned one of the bags and Coach CS keeps telling me they sent the refund 3 weeks ago, but my CC was not refunded. Regular CS kept telling me to contact my financial institution (who said no there wasn't a refund) and I've spoken to 3 supervisors who have escalated to billing to refund to the payment link. They all said they would call me back to let me know what happened...well no call. Now a month later I finally gave up and disputed the charge. I mean I have all the emails and CS people telling me they issued the refund, yet no refund...I may be blacklisted soon for the dispute, but whatever. Just FYI if you pay through a link it may be better to return in person vs. mail because what a hassle!
I did a FOS order that came normally, but I did normal checkout. I had a return a couple of weeks ago that processed really quickly, but again it was just a normal return / payment situation. To be honest I don't know anything about Shoprunner, but I do know that Lasership is a delivery service that some companies use and it is either very fast or slow....just luck of the draw. All of my lasership has actually been really fast, but a lot of people complain about it. I don't remember if they work in conjunction with other carriers or on their own.
Good luck with your return, that is a bummer!
Isn't it weird that FOS processes returns quickly, but Full-price takes ages? My last returns for Fos was done within 2 weeks, but FP took over a month. Klarna had to get involved so they can force force Coach to process my return already. I am really hesitant to buy anything FP online anymore after that.
I heard Amazon uses Lasership a lot but never from Coach. I had only one package shipped through them before in the past, but it only took a day. Was your order shipped from their store? That might explain the different carrier. I just ordered a bag from FOS and it was shipped via UPS.
I hope your CC was able to sort your returns out quickly!
I’ve had so many issues with Lasership that every time I see that my package is being delivered by them I cringe. Hopefully you have a better experience.
I think it still shipped from JAX so it was weird to see lasership. My CC already credited me so I guess they will just notify Coach of the dispute and Coach I imagine will say they sent the refund and they can fight it out. LOL I was so over it after all the time on hold etc.
I've only had 1 lasership package. It was a tshirt or something from fanatics and was delivered to my neighbors front lawn. They opened it thinking it was their medication. I saw it was delivered and no package and went to submit a missing package inquiry when the doorbell rang. So i'm not a fan so far.
I’ve had multiple items delivered from them and most of the time not a good experience. They lost 2 of my packages and countless other issues. Their tracking is poor too. Hopefully it goes better for you.
