Official Coach CHAT Thread!!!

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Has anyone outside of the USA made an order from Saks before? What a headache!

They use Borderfree to get the packages from the US to other countries, and nearly gave me a heart attack when I saw that my purchase was being sent to an address in Illinois instead of to the address I supplied. My billing details (including credit card number!) were also totally off!! They should at least warn you that this is going to happen, if they can't make it so that these misleading details aren't displayed to the end user.

Then, my package arrives at the Borderfree distribution location, and someone from DHL calls me and tells me there is NO ADDRESS on it. WTF. Good thing Borderfree didn't also lose my phone number!

I'm not impressed with the Borderfree thing so far.
 
Has anyone outside of the USA made an order from Saks before? What a headache!

They use Borderfree to get the packages from the US to other countries, and nearly gave me a heart attack when I saw that my purchase was being sent to an address in Illinois instead of to the address I supplied. My billing details (including credit card number!) were also totally off!! They should at least warn you that this is going to happen, if they can't make it so that these misleading details aren't displayed to the end user.

Then, my package arrives at the Borderfree distribution location, and someone from DHL calls me and tells me there is NO ADDRESS on it. WTF. Good thing Borderfree didn't also lose my phone number!

I'm not impressed with the Borderfree thing so far.

I experienced this too, ordering from Canada. I freaked out when I saw where my item was being shipped, and had to call customer service to get an explanation. In the end it was okay though.
 
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