Official Coach CHAT Thread!!!

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#5,131
EternalBlue said:
I hope it didn't sound like I was speaking negatively about them, it is more towards customers who wear and return items, and my questioning the quality of what I thought and still believe to be a new Coach bag with quality control problems.
Click to expand...

If you got a new Coach bag with quality control problems, your complaint should be against/with Coach, not Zappos.

Zappos doesn't make the products it sells. Just as you can get a defective dress at Bloomies, a defective refrigerator from Lowes or a defective Coach bag from Zappos, it's the manufacturer who is ultimately responsible for manufacturer defects. Thus, they reimburse the retailer for refunds issued.

It's unfair to blame a retailer for a quality control issue.
 
#5,132
BeenBurned said:
If you got a new Coach bag with quality control problems, your complaint should be against/with Coach, not Zappos.

Zappos doesn't make the products it sells. Just as you can get a defective dress at Bloomies, a defective refrigerator from Lowes or a defective Coach bag from Zappos, it's the manufacturer who is ultimately responsible for manufacturer defects. Thus, they reimburse the retailer for refunds issued.

It's unfair to blame a retailer for a quality control issue.
Click to expand...

I think you misread. I specifically said I was not blaming Zappos and upon receiving my replacement, I feel the issues I am having lie with Coach and Coach's quality control, not Zappos. Please reread my post. I have already stated that Zappos customer service is excellent. When I received my first bag, I was not sure if it was a quality control issue (with the manufacturer = Coach) or it was brought up that it may have been a return. No one is blaming Zappos here.
 
#5,133
BeenBurned said:
If you got a new Coach bag with quality control problems, your complaint should be against/with Coach, not Zappos.

Zappos doesn't make the products it sells. Just as you can get a defective dress at Bloomies, a defective refrigerator from Lowes or a defective Coach bag from Zappos, it's the manufacturer who is ultimately responsible for manufacturer defects. Thus, they reimburse the retailer for refunds issued.

It's unfair to blame a retailer for a quality control issue.
Click to expand...

EternalBlue said:
I think you misread. I specifically said I was not blaming Zappos and upon receiving my replacement, I feel the issues I am having lie with Coach and Coach's quality control, not Zappos. Please reread my post. I have already stated that Zappos customer service is excellent. When I received my first bag, I was not sure if it was a quality control issue (with the manufacturer = Coach) or it was brought up that it may have been a return. No one is blaming Zappos here.
Click to expand...
I apologize. It wasn't your post I was referring to. It was this post from someone who decided they won't do business with Zappos:
http://forum.purseblog.com/coach/official-coach-chat-thread-396808-342.html#post27127184

And the post:

oldbaglover said:
Thanks for the info about Zappos. I have never purchased bags or shoes but almost have. I will not even consider any future purchaes from them.
Click to expand...
 
#5,134
Zappos does have amazing customer service. As compensation for receiving a "less than stellar" product as she called it, she signed me up for vip zappos which means I get free next day shipping indefinitely. That was the only time in my life I have had a problem with them. Like BeenBurned said, blame the top tier QC (Coach) and don't shoot the messenger (Zappos).
 
#5,135
Hello all,

I was wondering if there was a product out there to make my Coach Madeline a little more water resistant? It's my go to travel bag and I need to protect it, not only from the elements, but from accidental spills and whatnot.
 
#5,136
bagenamored said:
Don't completely write off Zappos - I have had nothing but good experiences with them. I've ordered clothes and many pairs of shoes from them without a problem. I also recently purchased a black Daily Shoulder Bag that came to me in pristine condition. They have great customer service and if something comes to you in less than perfect condition, it is easy and free to return things. I'd give them a chance if I were you!
Click to expand...
About the Zappos comment: I posted due to the comment from The Nerdy Girl about buying a bag that appeared to be a previous buyer's "unmentionable" items in it. I understood this as meaning that Zappos sent a bag that was used. That would make we very unhappy to find a previous buyer's items still in the bag.
 
#5,138
This listing struck me as humorous, considering the seller's ID. (I did post on the Hall of Shame but wanted it here too.)

Seller *not*street*legal*

http://www.ebay.com/itm/Coach-Purse-...3D141358592152

And in case it poofs, here's the reason why it's NOT STREET LEGAL

$_57.JPG
 
#5,141
bakeacookie said:
It's the small Madeline in black violet. I think it's 25169.

Thank you so much!
Click to expand...
You can absolutely use the Coach moisturizer on that leather or Apple Garde product, preferably both. I always moisturizer and even though I have all types of moisturizers, I prefer Coach's. It does a great job and then Apple care creams guard against water. Good luck!
 
#5,142
Syrenitytoo said:
You can absolutely use the Coach moisturizer on that leather or Apple Garde product, preferably both. I always moisturizer and even though I have all types of moisturizers, I prefer Coach's. It does a great job and then Apple care creams guard against water. Good luck!
Click to expand...


I do have coach moisturizer! So I'll definitely get some Apple Garde and treat my bag before I take it out on my trip. Thanks!
 
You must log in or register to reply here.
Top