Official Coach CHAT Thread!!!

[MedtechCarol]

I posted this on the Hall of Shame thread but I thought it deserved a special place to be talked about!!

If I didn't see this myself, I wouldn't believe it!

I'll post pictures for your viewing enjoyment in case it (hopefully) poofs!

Seller supertwo1226

http://www.ebay.com/itm/VINTAGE-PAT...233?pt=US_CSA_WH_Handbags&hash=item2a400a73b1

It reminds me of those gum-wrapper chains we used to make as kids a hundred years ago.

They even used little horse and carriages on the fabric lol....omg that is terrible!

 

[EternalBlue]

Hi there! I am new to the forums, and it seems I can't post a new thread yet so I hopped in here hoping for some advise. I have never owned a Coach bag, so I am not sure if this is just a dud, but I purchased a new full price Madison Mini Christie in the color Loganberry from Zappos (an authorized seller of Coach, and the Coach store doesn't seem to carry this color) and it has many flaws. Contacted Zappos and will do an exchange but I am just wondering if the quality of their bags has gone down? All I have ever heard is how the stitching is perfect, and how amazing the bags are, so I am totally bummed.

I will try to attach some pics in my next post if I can figure it out.

 

[EternalBlue]

Hi there! I am new to the forums, and it seems I can't post a new thread yet so I hopped in here hoping for some advise. I have never owned a Coach bag, so I am not sure if this is just a dud, but I purchased a new full price Madison Mini Christie in the color Loganberry from Zappos (an authorized seller of Coach, and the Coach store doesn't seem to carry this color) and it has many flaws. Contacted Zappos and will do an exchange but I am just wondering if the quality of their bags has gone down? All I have ever heard is how the stitching is perfect, and how amazing the bags are, so I am totally bummed.

I will try to attach some pics in my next post if I can figure it out.

Okay, so here are some pics...

1. Crooked stitching and mushed leather
2. & 3. Paint stains on the black trim (longer strap)
4. Worn hardware on all of these parts
5. General photo of the bag (sorry, not sure how to fix rotation!)
6. Just a tag inside, made from a stretchy rubber material
7. An actual stain on the leather

This bag was wrapped in a coach clear bag with all the little foamy type things covering the hardware, and stuffed inside, it did not look like it had been opened or used. Just wondering if these types of problems are normal for Coach bags, for full price I was expecting a lot better. Actually, even if it was on sale! Anyone have any thoughts? We'll see if the replacement is any better. *fingers crossed*

 

[TheNerdyGirly]

Here's the problem with purchasing bags from Zappos: their 365 day return policy. Someone can use the bag and it be in acceptable condition and Zappos will turn around and sell it again. I bought a Fossil bag a year ago that was around $200 and when I got it I found it to A) not have any wrapping (tissue, foam, etc) to indicate it was new and B) the previous owner's mirror and "unmentionable" was still in the zip pocket. I was so mad that I contacted Zappos and they said they have people who look over returns and if that person sees nothing wrong, they put it back on the site. This bag may have been bought, used, returned, then Zappos thought it was OK to resell.

 

[EternalBlue]

Here's the problem with purchasing bags from Zappos: their 365 day return policy. Someone can use the bag and it be in acceptable condition and Zappos will turn around and sell it again. I bought a Fossil bag a year ago that was around $200 and when I got it I found it to A) not have any wrapping (tissue, foam, etc) to indicate it was new and B) the previous owner's mirror and "unmentionable" was still in the zip pocket. I was so mad that I contacted Zappos and they said they have people who look over returns and if that person sees nothing wrong, they put it back on the site. This bag may have been bought, used, returned, then Zappos thought it was OK to resell.

You are so right, I didn't even think about that. I have bought many shoes from Zappos over the past few years and besides receiving a wrong color once, I've never had a problem. I guess it is a lot easier to see "wear" on a shoe than it is a bag. Okay, we'll see how this next one comes and if it looks bad I'll just head over to Lord & Taylor and see how the selection is there. Thank you!

 

[EternalBlue]

My other thought is that it had all the wrapping on everything, including the hardware, it looks like it was the original wrapping and not tampered. Do you know if Zappos re-wraps bags to look new and unused?

 

[TheNerdyGirly]

My other thought is that it had all the wrapping on everything, including the hardware, it looks like it was the original wrapping and not tampered. Do you know if Zappos re-wraps bags to look new and unused?

I have no idea. My guess is that they use generic tissue to make it seem like it is new. People who aren't used to bags wrapped a certain way, take it at face value. Others who know what is supposed to be wrapped have red flags going off left and right. I knew my fossil bag was used the minute I opened the box. The bag was in the Fossil plastic bag, but not wrapped in tissue or anything. The plastic film that is usually on the hardware was not there and the hardware was scratched. The strap had a crease in it where it had been originally, then it was adjusted, but never returned to the original hole. The whole idea that I paid full price for a used bag gave me the creeps, especially when I found another person's personal items in it .

 

[EternalBlue]

I have no idea. My guess is that they use generic tissue to make it seem like it is new. People who aren't used to bags wrapped a certain way, take it at face value. Others who know what is supposed to be wrapped have red flags going off left and right. I knew my fossil bag was used the minute I opened the box. The bag was in the Fossil plastic bag, but not wrapped in tissue or anything. The plastic film that is usually on the hardware was not there and the hardware was scratched. The strap had a crease in it where it had been originally, then it was adjusted, but never returned to the original hole. The whole idea that I paid full price for a used bag gave me the creeps, especially when I found another person's personal items in it .

I agree, it is pretty gross ordering what you think will be a new bag and finding other people's unmentionables inside it. About a month ago I purchased two Kate Spade bags from Zappos, sight unseen, one had a dustbag inside covered in animal fur (not to mention they sent me the larger more expensive version of the bag) and the other had a small spot on the handle that looked like toothpaste in the stitching. Thought both were just from people trying them on, and not actually using and returning. The animal fur was just gross, and I have no idea how Kate Spade bags are supposed to be wrapped. I have seen videos of people unwrapping Coach bags from the Coach online store and this looks the same, but it is not the same as actually seeing and knowing in person. I don't know why I thought my experience with this new purchase would be any different...just thought those were bad luck?

 

[bluebellrose]

semi annual sale items discounted deeper than fos? checked fos website. Exact same items in the semi annual sale sent to fos. lol, now we know. I think coach is trying to train it's customers to buy before it gets sent to fos. Should head to my local winners and see if i can find any deletes.

 

[oldbaglover]

Thanks for the info about Zappos. I have never purchased bags or shoes but almost have. I will not even consider any future purchaes from them.

 

[TheNerdyGirly]

Shoes from Zappos are OK to get. I have ordered several athletic shoes from them because they carry narrow sizes. They come packaged like when you get them at a shoe retailer. They have much more strict guidelines for returning shoes: they cannot have wear ont he bottom, must have all tags attached, etc. They even recommend you "try out the shoes on carpet" first. I read somewhere once that even if shoes are returned unworn, they do not resell them, but donate them. All they say about bags is it to have the tag attached and original wrapping. Nothing about whether they need to be attached to the bag, lol.

 

[bagenamored]

Thanks for the info about Zappos. I have never purchased bags or shoes but almost have. I will not even consider any future purchaes from them.

Don't completely write off Zappos - I have had nothing but good experiences with them. I've ordered clothes and many pairs of shoes from them without a problem. I also recently purchased a black Daily Shoulder Bag that came to me in pristine condition. They have great customer service and if something comes to you in less than perfect condition, it is easy and free to return things. I'd give them a chance if I were you!

 

[TheNerdyGirly]

Don't completely write off Zappos - I have had nothing but good experiences with them. I've ordered clothes and many pairs of shoes from them without a problem. I also recently purchased a black Daily Shoulder Bag that came to me in pristine condition. They have great customer service and if something comes to you in less than perfect condition, it is easy and free to return things. I'd give them a chance if I were you!

I agree with this. I have had nothing but great experiences with Zappos, but it was that one in a million chance that I got that used bag that made me leary of buying a handbag from them again.

 

[EternalBlue]

Don't completely write off Zappos - I have had nothing but good experiences with them. I've ordered clothes and many pairs of shoes from them without a problem. I also recently purchased a black Daily Shoulder Bag that came to me in pristine condition. They have great customer service and if something comes to you in less than perfect condition, it is easy and free to return things. I'd give them a chance if I were you!

I agree, Zappos customer service is great and they never gave me any problems with returns. They even did an exchange without charging me for the replacement if they get the original back within 14 days. I will def continue to purchase shoes from them, they are awesome. But I am a bit suspicious regarding the handbags given their policy and my experiences. I would still take a chance on buying a different handbag from them, though, for sheer convenience and no hassle. I love Zappos but I think their return policy as it applies to bags can really get taken advantage of, unfortunately. I hope it didn't sound like I was speaking negatively about them, it is more towards customers who wear and return items, and my questioning the quality of what I thought and still believe to be a new Coach bag with quality control problems.

 

[EternalBlue]

I have also reached VIP status with Zappos so orders always arrive very quickly, usually next day. I did receive my replacement bag today, and though it has far less issues there is still some wear on the metal hardware where it rubs together. I'm not sure if just the jostling during shipment or the way they are wrapped/packed drom the manufacturer is causing this but it is a bummer. I may be able to buff some of it out but that annoys me considering it is new and how much I paid.