Official Coach 1941 Spring 2020 Thread

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So I received the small green turnlock and LOVE everything about it, but the strap is soooo long! I’m 5’8” and wearing it crossbody it falls way below the hip. I know it doesn’t say adjustable strap online, but I could have sworn the other stock photos (when it was on sale prior) the strap was adjustable. On the website it mentions knotting it to customize length. That would drive me nuts. Any thoughts on anyone that owns this bag or has tried it on? Lots of time Coach straps are too short on me. I’ve never had one that’s too long.
 
I just got my color block turnlock clutch. The bag is gorgeous! I LOVE the bag. But it's going back.. Coach warehouse is stupid. Why on earth would they shove the strap (that's detachable by design) folded in the back pocket is beyond me. The strap is ruined with bends in several places! This is how they sent the bag!

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The colors are gorgeous! Why don't they hire people who have sense?
 
I just got my color block turnlock clutch. The bag is gorgeous! I LOVE the bag. But it's going back.. Coach warehouse is stupid. Why on earth would they shove the strap (that's detachable by design) folded in the back pocket is beyond me. The strap is ruined with bends in several places! This is how they sent the bag!

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Ughh why!!!! Are you exchanging it?
Mine didn't have a bent strap (they actually wrapped it around the bottom so it stayed flat) , but it's getting exchanged because the corner is missing the top coat or something! I wonder if I should request they don't unwrap the 2nd one so the strap isn't mangled.
 

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I just got my color block turnlock clutch. The bag is gorgeous! I LOVE the bag. But it's going back.. Coach warehouse is stupid. Why on earth would they shove the strap (that's detachable by design) folded in the back pocket is beyond me. The strap is ruined with bends in several places! This is how they sent the bag!

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Ohhh no. My bag was perfectly wrapped. Even the super long strap lol. We’re having strap issues House. :p
 
I just got my color block turnlock clutch. The bag is gorgeous! I LOVE the bag. But it's going back.. Coach warehouse is stupid. Why on earth would they shove the strap (that's detachable by design) folded in the back pocket is beyond me. The strap is ruined with bends in several places! This is how they sent the bag!

View attachment 4659079
Is your strap adjustable too???
 
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I just got my color block turnlock clutch. The bag is gorgeous! I LOVE the bag. But it's going back.. Coach warehouse is stupid. Why on earth would they shove the strap (that's detachable by design) folded in the back pocket is beyond me. The strap is ruined with bends in several places! This is how they sent the bag!

View attachment 4659079
Will you call them to complain about it? I took pictures of the rogue I returned and the CS gave me her email to send them. I think if enough people complain eventually it should have to result in changes no? I'm sorry for you and @holiday123 because this bag is so cute.
 
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