Odd leather smell

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#451
Nico_79 said:
Ladies, just wanted to say THANK YOU for all the kind words and sympathy. :hugs: It really was not a good Friday and I've been going through the entire situation in my head all weekend. I know first world problems! :laugh:

I am not sure what happened with Hermes quality as my other bags do not have this smell at all! They smell faintly of yummy leather and I have to say for a brand that is supposed to be the creme de la creme, I have never had issues like this before. LV, Chanel even Coach for goodness sakes! None of my bags smelled like skunk so why is a $8k bag stinky as all heck versus something I can buy for $300?!? :mad: Arghh..sorry I am venting. I am just so frustrated with this situation and I feel like an idiot for spending so much money on a brand that has failed me twice versus other brands that have been nothing but good to me.
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Vent away honey. We will give you all the sympathy you need. :hugs:

I know you've seen the thread over on Chanel regarding the upcoming price increase. Many are saying that they will now move on over to H and I just keep thinking, if only they knew that shelling out $$$$ for Hermes doesn't guarantee a bag free from defects/quality issues. I thought it did though. Never once did I think it would be possible to spend so much on a bag, from a brand that is known for their quality, and end up with a sub-par product. Hopefully this is going to be made right for all of us in the end.
 
#452
swezfamily said:
Vent away honey. We will give you all the sympathy you need. :hugs:

I know you've seen the thread over on Chanel regarding the upcoming price increase. Many are saying that they will now move on over to H and I just keep thinking, if only they knew that shelling out $$$$ for Hermes doesn't guarantee a bag free from defects/quality issues. I thought it did though. Never once did I think it would be possible to spend so much on a bag, from a brand that is known for their quality, and end up with a sub-par product. Hopefully this is going to be made right for all of us in the end.
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Thanks hun! :hugs: I do hope the cleaning process they use on your SO works.

Yes I saw that thread and it does concern me that so many people think H is somehow bullet proof when it comes to quality. Little do they know! :laugh: I agree that the marketing of H has us fooled and maybe this thread will help to open some eyes. At least that bit of good can come of it. As another member mentioned, there are probably a number of people out there that can only afford or want to get one special H bag and wouldn't have anything to compare it to. Who knows how many people out there are stuck with stinkers? I guess we can only count our blessings that we have each other here to keep informed and to share our experience, for that I am very grateful. :heart:
 
#453
Hi Ladies! I need some advice...

I just received a call from by SM with another update from Paris. I guess the cleaning did not result in a perfect bag, and they are opting to give me a new one. I'm going to be issued an immediate refund which was a happy surprise because I was expecting to receive store credit. I am also being offered another SO which will be placed immediately if I choose, or they will try to track down what I want.

So here's my dilemma - I hate the wait. I already waited for the first SO to come in and don't know if I want to go through the wait again. It came in after 9 months the first time, but we all know it could certainly take longer, maybe years for the next one. My bag was fairly common (Etain) and the only thing that made it a SO was the brushed GHW and UV interior. I have recently learned that the brushed HW shows scratches much worse than the shiny HW, so I think I would go with shiny on this next SO. That leaves me with the UV interior, which unlike with a Birkin, isn't seen by anybody but me when I'm getting into the bag.

My SM says that it is very likely that she can find me a 32 Etain Kelly with shiny GHW pretty quickly.

What should I do? Go for the immediate satisfaction or wait for another SO?

Any advice would be greatly appreciated!!
 
#455
swezfamily said:
Hi Ladies! I need some advice...

I just received a call from by SM with another update from Paris. I guess the cleaning did not result in a perfect bag, and they are opting to give me a new one. I'm going to be issued an immediate refund which was a happy surprise because I was expecting to receive store credit. I am also being offered another SO which will be placed immediately if I choose, or they will try to track down what I want.

So here's my dilemma - I hate the wait. I already waited for the first SO to come in and don't know if I want to go through the wait again. It came in after 9 months the first time, but we all know it could certainly take longer, maybe years for the next one. My bag was fairly common (Etain) and the only thing that made it a SO was the brushed GHW and UV interior. I have recently learned that the brushed HW shows scratches much worse than the shiny HW, so I think I would go with shiny on this next SO. That leaves me with the UV interior, which unlike with a Birkin, isn't seen by anybody but me when I'm getting into the bag.

My SM says that it is very likely that she can find me a 32 Etain Kelly with shiny GHW pretty quickly.

What should I do? Go for the immediate satisfaction or wait for another SO?

Any advice would be greatly appreciated!!
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I would get the SO. You deserve it after all this trouble!
 
#459
swezfamily, I have no advice, but I am so delighted by this conclusion! THAT is the sort of response you--and, I think, all of us with smelly bags--deserve. Yay!
 
#460
Nico_79 said:
Hmm would you be able to get the etain K32 and place a SO for something else?
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xiangxiang0731 said:
Can they find you a replacement AND offer you another SO? :graucho::graucho:
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Actually, they did offer me that option as well. Find what I want now and also place an SO in the fall. Unfortunately. my budget doesn't allow for 2 bags - especially since I bought a jumbo Chanel flap to console myself for the "loss" of the Kelly. Anyway, to my surprise, my husband said "Maybe...", but my plan was always for one Birkin and one Kelly. I feel guilty enough about those two, but perhaps by the fall I'll feel differently. :graucho:
 
#462
This is actually great news. Did they by chance say anything about why the strange smell? So I would get a replacement now and order a SO in the fall. That is a long way away and the time it would take, so that's about a year.




swezfamily said:
Hi Ladies! I need some advice...

I just received a call from by SM with another update from Paris. I guess the cleaning did not result in a perfect bag, and they are opting to give me a new one. I'm going to be issued an immediate refund which was a happy surprise because I was expecting to receive store credit. I am also being offered another SO which will be placed immediately if I choose, or they will try to track down what I want.

So here's my dilemma - I hate the wait. I already waited for the first SO to come in and don't know if I want to go through the wait again. It came in after 9 months the first time, but we all know it could certainly take longer, maybe years for the next one. My bag was fairly common (Etain) and the only thing that made it a SO was the brushed GHW and UV interior. I have recently learned that the brushed HW shows scratches much worse than the shiny HW, so I think I would go with shiny on this next SO. That leaves me with the UV interior, which unlike with a Birkin, isn't seen by anybody but me when I'm getting into the bag.

My SM says that it is very likely that she can find me a 32 Etain Kelly with shiny GHW pretty quickly.

What should I do? Go for the immediate satisfaction or wait for another SO?

Any advice would be greatly appreciated!!
Click to expand...
 
#463
swezfamily said:
Hi Ladies! I need some advice...

I just received a call from by SM with another update from Paris. I guess the cleaning did not result in a perfect bag, and they are opting to give me a new one. I'm going to be issued an immediate refund which was a happy surprise because I was expecting to receive store credit. I am also being offered another SO which will be placed immediately if I choose, or they will try to track down what I want.

So here's my dilemma - I hate the wait. I already waited for the first SO to come in and don't know if I want to go through the wait again. It came in after 9 months the first time, but we all know it could certainly take longer, maybe years for the next one. My bag was fairly common (Etain) and the only thing that made it a SO was the brushed GHW and UV interior. I have recently learned that the brushed HW shows scratches much worse than the shiny HW, so I think I would go with shiny on this next SO. That leaves me with the UV interior, which unlike with a Birkin, isn't seen by anybody but me when I'm getting into the bag.

My SM says that it is very likely that she can find me a 32 Etain Kelly with shiny GHW pretty quickly.

What should I do? Go for the immediate satisfaction or wait for another SO?

Any advice would be greatly appreciated!!
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Dear swezfamily,

I'm so glad to hear of how they are handling this. :heart: Seems to be the most appropriate path, and gives you the most options. Would you consider waiting a while if you decide to place another SO? I just wonder if waiting a season, and allowing them to sort the issue out at their end, might make sense. I'm hoping they are now in the midst carefully evaluating all their stocks of leather, but perhaps giving them a bit more time might help. Did your SM indicate that they had determined what is causing the issue? Perhaps asking them to find a replacement now, will feel less stressful, as you'd be able to evaluate it immediately. Sending best wishes!
 
#464
Onthego said:
This is actually great news. Did they by chance say anything about why the strange smell? So I would get a replacement now and order a SO in the fall. That is a long way away and the time it would take, so that's about a year.
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etoile de mer said:
Dear swezfamily,

I'm so glad to hear of how they are handling this. :heart: Seems to be the most appropriate path, and gives you the most options. Would you consider waiting a while if you decide to place another SO? I just wonder if waiting a season, and allowing them to sort the issue out at their end, might make sense. I'm hoping they are now in the midst carefully evaluating all their stocks of leather, but perhaps giving them a bit more time might help. Did your SM indicate that they had determined what is causing the issue? Perhaps asking them to find a replacement now, will feel less stressful, as you'd be able to evaluate it immediately. Sending best wishes!
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Neither my SA nor the SM is able to provide any info on what is causing these stinky bags or why the cleaning of mine didn't work. I'm not sure if Paris just isn't giving them all of the details or if they do know more about the situation and are trying to contain it. Given that the number of people who have these stinky bags seem to be on the rise, but so many of the boutiques are denying that there's a problem, I wonder if the SA's/SM's who are aware of what's going on have been instructed or advised not to discuss it with clients. Who knows...I'm just glad that my boutique has been absolutely great about trying to resolve the issue for me.

I did check back in with my SM and so far she hasn't been able to locate exactly what I want, so I may end up having to do the SO anyway. I do feel like getting the replacement immediately will be less stressful for me, because I feel like the ordeal won't be over until I have that perfect bag in my hands, however I'm not willing to settle for a different bag. She did find an Etain 32 epsom sellier, but mine was 32 togo retourne, and I'm not willing to bend on that.
 
#465
swezfamily said:
Neither my SA nor the SM is able to provide any info on what is causing these stinky bags or why the cleaning of mine didn't work. I'm not sure if Paris just isn't giving them all of the details or if they do know more about the situation and are trying to contain it. Given that the number of people who have these stinky bags seem to be on the rise, but so many of the boutiques are denying that there's a problem, I wonder if the SA's/SM's who are aware of what's going on have been instructed or advised not to discuss it with clients. Who knows...I'm just glad that my boutique has been absolutely great about trying to resolve the issue for me.

I did check back in with my SM and so far she hasn't been able to locate exactly what I want, so I may end up having to do the SO anyway. I do feel like getting the replacement immediately will be less stressful for me, because I feel like the ordeal won't be over until I have that perfect bag in my hands, however I'm not willing to settle for a different bag. She did find an Etain 32 epsom sellier, but mine was 32 togo retourne, and I'm not willing to bend on that.
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Gosh, I understand! That would be quite a compromise, as it's such a different bag. Maybe they can just keep you in a holding pattern for the next few weeks, to see if a 32 Etain Togo Retourne arrives in a shipment. Hoping one will appear soon! If one comes in for you to look at, maybe it would be easier to decide if you're willing to compromise regarding the lining color. :hugs:
 
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