Odd leather smell

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#406
Nico , Swez and IF I truly hope that this will be resloved. I can not believe that replacement bags have issues and a cleaning for a bag that has a smell? I am so very sorry to hear that you are going thru this. IF I like your additiude, you have every right to have a non smelly bag. And just when I was falling in love with Soufre!:flowers:Nico keep strong, I know that going back to the store to discuss this again with another bag is going to be hard. Just be strong, and try to remain calm, don't let them get to you!:flowers:Ladies, I would go in with you for emotional support if I could!
 
#408
hrhsunshine said:
Awww, thank you for even thinking of me and the etoupe I had to let go. I am definitely not in a hurry. My first B will have to be perfect and I will wait for her patiently.

I only wish you guys could get a positive resolution and just focusing on enjoying. We are all here hoping for the best for you! I think you have alot of shoulders to lean on ;)
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Julide said:
Nico , Swez and IF I truly hope that this will be resloved. I can not believe that replacement bags have issues and a cleaning for a bag that has a smell? I am so very sorry to hear that you are going thru this. IF I like your additiude, you have every right to have a non smelly bag. And just when I was falling in love with Soufre!:flowers:Nico keep strong, I know that going back to the store to discuss this again with another bag is going to be hard. Just be strong, and try to remain calm, don't let them get to you!:flowers:Ladies, I would go in with you for emotional support if I could!
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Thanks hrhsunshine and Julide. It's nice to be able to come to TPF and get so much encouragement and support. I'm hesitant to discuss it with anyone outside of TPF because I think most would be thinking I'm foolish to buy such an expensive bag and then look what happens...like someone said in an earlier post, it's like a punishment for spending so much on a bag.
 
#410
swezfamily said:
Thanks hrhsunshine and Julide. It's nice to be able to come to TPF and get so much encouragement and support. I'm hesitant to discuss it with anyone outside of TPF because I think most would be thinking I'm foolish to buy such an expensive bag and then look what happens...like someone said in an earlier post, it's like a punishment for spending so much on a bag.
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Swez, you're not foolish and we're all here for you!
 
#411
swezfamily said:
Thanks hrhsunshine and Julide. It's nice to be able to come to TPF and get so much encouragement and support. I'm hesitant to discuss it with anyone outside of TPF because I think most would be thinking I'm foolish to buy such an expensive bag and then look what happens...like someone said in an earlier post, it's like a punishment for spending so much on a bag.
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No don't u dare believe that! Everyone has their indulgences or vices. We love luxe bags. Could be alot worse. U pay with good money and deserve a good product. I share this issue with resellers and others. I figure the more ppl know, perhaps the greater chance H will be proactive about this. Do not ever think this is punishment for treating yourself! This should be a wake up call to H that their quality is not impenetrable and they need to address customers problems BETTER than other brands if they are to keep their reputation.
 
#412
swezfamily said:
ike someone said in an earlier post, it's like a punishment for spending so much on a bag.
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Customers are entitled to the level of goods or services they paid for--whether at the Macy's counter or at Hermes.

(And I'd like to think the universe has bigger fish to fry, in terms of handing out punishments.)

Hoping all with this issue get their satisfaction. and moreover that the problem is figured out!
 
#413
Well this is disturbing.

I did a google search of hermes skunk smell and found this posted on Yelp in 2010

http://www.yelp.com/biz/hermes-palm-beach-palm-beach







5/24/2010
First to Review Buyer you need to be aware . We have bought 3 Birkin bags from here and the service was great .Until one of the bags started to smell .We paid $8950.00 and had to buy a belt for another $980.00 so we could get the bag .We sent the bag back and asked them to exchange it for the same thing .They said it did not smell and returned it to us .My wife took it out again and it stank our car out .We wanted an exchange but again they said no .They were being very difficult to deal with .I took the bag to my lawyer who verified the bag smelt like skunk .They agreed to re smell the bag .We sent it back and guess what .They said it did not smell .They then sent it to NYC who also said it was not smelly and are sending it back to us .I do not see what they think we are getting from all this, as all we want is the same bag with no smell .The service from the Management is as bad as it gets ,most department stores do better .Now we have to take them to court to get our bag replaced .Wow !!!! We own 6 Birkin bags and they all smell great ,so I think we know what it should smell like and Skunk is not it .They are implying that we are making this up,but for what ????? Buyer be very careful as if something is wrong you will not get it replaced .
 
#414
livethelake said:
Well this is disturbing.

I did a google search of hermes skunk smell and found this posted on Yelp in 2010

http://www.yelp.com/biz/hermes-palm-beach-palm-beach

s3-media1.ak.yelpcdn.com/assets/2/www/img/20983a63ea50/default_avatars/user_60_square.png





5/24/2010
First to Review Buyer you need to be aware . We have bought 3 Birkin bags from here and the service was great .Until one of the bags started to smell .We paid $8950.00 and had to buy a belt for another $980.00 so we could get the bag .We sent the bag back and asked them to exchange it for the same thing .They said it did not smell and returned it to us .My wife took it out again and it stank our car out .We wanted an exchange but again they said no .They were being very difficult to deal with .I took the bag to my lawyer who verified the bag smelt like skunk .They agreed to re smell the bag .We sent it back and guess what .They said it did not smell .They then sent it to NYC who also said it was not smelly and are sending it back to us .I do not see what they think we are getting from all this, as all we want is the same bag with no smell .The service from the Management is as bad as it gets ,most department stores do better .Now we have to take them to court to get our bag replaced .Wow !!!! We own 6 Birkin bags and they all smell great ,so I think we know what it should smell like and Skunk is not it .They are implying that we are making this up,but for what ????? Buyer be very careful as if something is wrong you will not get it replaced .
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Wow....this is scary!! I thought this skunk smell is a new issue. It's been 4 years and H still encounter the same problem with not so great solution??!! :-((
 
#415
hrhsunshine said:
OMG, my heart just cries for both of you. The immense frustration from this...it is agonizing. The fact that it continues on with R stamps is completely absurd...seriously to the point of retarded. My fingers are crossed for you guys. :hugs:
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Thanks so much hun! :hugs: Honestly if I didn't have this forum, I wouldn't know what to do. I am just so disappointed that Paris did not even take the time to see if the batch of leather smelled. The bag is nearly perfect except the front panel, I don't understand. :sad:

carlinha said:
WHAAAAAAAAAAAA?!?!??!?!?!?!?!?!?!?!!! :wtf:

nico i am so so sorry!!!!!!!
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Carlinha, I know right? Out of all my other bags that I've bought from H, my one and only Kelly continues to slip out of my grasp.

Julide said:
Nico , Swez and IF I truly hope that this will be resloved. I can not believe that replacement bags have issues and a cleaning for a bag that has a smell? I am so very sorry to hear that you are going thru this. IF I like your additiude, you have every right to have a non smelly bag. And just when I was falling in love with Soufre!:flowers:Nico keep strong, I know that going back to the store to discuss this again with another bag is going to be hard. Just be strong, and try to remain calm, don't let them get to you!:flowers:Ladies, I would go in with you for emotional support if I could!
Click to expand...

Julide, thanks for the encouragement. I am really dreading going back into the store because I don't want to seem like some trouble customer, but I can't imagine being stuck with an expensive piece of leather that stinks. I think a live cow probably smells less stinky!! :laugh: I am lucky and thankful I have a wonderful SA that takes this matter seriously, so I'll be going in this weekend to see what can be done.

VesperSparrow said:
Nico, I'm so sorry! Was so hoping this had been resolved for you :hugs
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VesperSparrow, I had the same hope! This ordeal is really testing my loyalty to H at this point.
 
#416
livethelake said:
Well this is disturbing.

I did a google search of hermes skunk smell and found this posted on Yelp in 2010

http://www.yelp.com/biz/hermes-palm-beach-palm-beach

s3-media1.ak.yelpcdn.com/assets/2/www/img/20983a63ea50/default_avatars/user_60_square.png





5/24/2010
First to Review Buyer you need to be aware . We have bought 3 Birkin bags from here and the service was great .Until one of the bags started to smell .We paid $8950.00 and had to buy a belt for another $980.00 so we could get the bag .We sent the bag back and asked them to exchange it for the same thing .They said it did not smell and returned it to us .My wife took it out again and it stank our car out .We wanted an exchange but again they said no .They were being very difficult to deal with .I took the bag to my lawyer who verified the bag smelt like skunk .They agreed to re smell the bag .We sent it back and guess what .They said it did not smell .They then sent it to NYC who also said it was not smelly and are sending it back to us .I do not see what they think we are getting from all this, as all we want is the same bag with no smell .The service from the Management is as bad as it gets ,most department stores do better .Now we have to take them to court to get our bag replaced .Wow !!!! We own 6 Birkin bags and they all smell great ,so I think we know what it should smell like and Skunk is not it .They are implying that we are making this up,but for what ????? Buyer be very careful as if something is wrong you will not get it replaced .
Click to expand...

Wow...since 2010 this has been an issue? Now I really wonder how many bags are out there that stink and the poor owners just had to be stuck with them.
 
#417
Nico_79 said:
Ladies, thanks for all the support. I truly appreciate it. :hugs: I feel so conflicted about this situation, I never in a million years thought I'd receive a stinky bag from Hermes, not once, but twice!! Sigh.
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So sorry for your trouble. It's supposed to be fun luxury experience, and definitely not like this :( Best of luck getting it resolved.
 
#418
Kitty S. said:
So sorry for your trouble. It's supposed to be fun luxury experience, and definitely not like this :( Best of luck getting it resolved.
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Yes, I think that is the part that bothers me the most. I always felt such joy getting anything from H, but now all I feel is worried. I can't even be excited or happy to get a new bag, there is just the thought of "is this one going to stink?". Ugh.
 
#419
Nico_79 said:
Yes, I think that is the part that bothers me the most. I always felt such joy getting anything from H, but now all I feel is worried. I can't even be excited or happy to get a new bag, there is just the thought of "is this one going to stink?". Ugh.
Click to expand...


Aww, they should give you TWO new bags for your trouble!

I don't understand this. You would think even if they can't fix the manufacturing problems (which can be complex or hard to pinpoint), they can at least do better on their QC targeting this issue.
 
#420
livethelake said:
Well this is disturbing.

I did a google search of hermes skunk smell and found this posted on Yelp in 2010

http://www.yelp.com/biz/hermes-palm-beach-palm-beach

s3-media1.ak.yelpcdn.com/assets/2/www/img/20983a63ea50/default_avatars/user_60_square.png





5/24/2010
First to Review Buyer you need to be aware . We have bought 3 Birkin bags from here and the service was great .Until one of the bags started to smell .We paid $8950.00 and had to buy a belt for another $980.00 so we could get the bag .We sent the bag back and asked them to exchange it for the same thing .They said it did not smell and returned it to us .My wife took it out again and it stank our car out .We wanted an exchange but again they said no .They were being very difficult to deal with .I took the bag to my lawyer who verified the bag smelt like skunk .They agreed to re smell the bag .We sent it back and guess what .They said it did not smell .They then sent it to NYC who also said it was not smelly and are sending it back to us .I do not see what they think we are getting from all this, as all we want is the same bag with no smell .The service from the Management is as bad as it gets ,most department stores do better .Now we have to take them to court to get our bag replaced .Wow !!!! We own 6 Birkin bags and they all smell great ,so I think we know what it should smell like and Skunk is not it .They are implying that we are making this up,but for what ????? Buyer be very careful as if something is wrong you will not get it replaced .
Click to expand...

Wow! So this problem is not that new. Older leathers are affected too. I wonder what the outcome was for these folks....
 
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