Odd leather smell

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#3,001
forever132 said:
Any store will never promised that if u return the skunk bag and can give u the exact combo back! This is why I still haven't bring my skunk bag back to them! The store will never always promised, and Paris will only can try to return the same spec to u! I wonder why they don't give u back vermilion as it should be still in the list? Oh.....
Click to expand...

With all due respect, this is not a true statement.

Annelovebag - Please speak to your store about your issue. If vermillion is still being offered, your replacement bag should be that color. If it is a color that is no longer available, you should be given options for different colors. You should not accept a color that you do not want.
 
#3,002
livethelake said:
With all due respect, this is not a true statement.

Annelovebag - Please speak to your store about your issue. If vermillion is still being offered, your replacement bag should be that color. If it is a color that is no longer available, you should be given options for different colors. You should not accept a color that you do not want.
Click to expand...


I don't know if that is true or not, but from my local store, they cannot promised me the exact combo, but only told me Paris will try to give back exact combo!
But I m strongly agreed that, at least if vermillion is not being offer, they should still try to send back a red bag instead of an orange one!!!
 
#3,003
forever132 said:
Any store will never promised that if u return the skunk bag and can give u the exact combo back! This is why I still haven't bring my skunk bag back to them! The store will never promised, and Paris will only can try to return the same spec to u! I wonder why they don't give u back vermilion as it should be still in the list? Oh.....
Click to expand...







livethelake said:
With all due respect, this is not a true statement.

Annelovebag - Please speak to your store about your issue. If vermillion is still being offered, your replacement bag should be that color. If it is a color that is no longer available, you should be given options for different colors. You should not accept a color that you do not want.
Click to expand...

Darling dear
She has replied
Scroll back
She accepted orange coz she did not wish to wait further for the right combo
Her store offered but did not insist
Initially I was upset too reading her outcome
I thought how unreasonable
 
#3,004
forever132 said:
Any store will never promised that if u return the skunk bag and can give u the exact combo back! This is why I still haven't bring my skunk bag back to them! The store will never promised, and Paris will only can try to return the same spec to u! I wonder why they don't give u back vermilion as it should be still in the list? Oh.....
Click to expand...


Hi forever132, I ask my SA about do I get the same bag when it come he say yes , but when the bag come he didn't know manager of the story call me , I think you can get the same color but don't know how long , so I make it easy for my SA , plus I dont want to wait any longer , .
 
#3,005
forever132 said:
I don't know if that is true or not, but from my local store, they cannot promised me the exact combo, but only told me Paris will try to give back exact combo!
But I m strongly agreed that, at least if vermillion is not being offer, they should still try to send back a red bag instead of an orange one!!!
Click to expand...

You are right. Store won't promise you an exact replacement. Things are being decided by Paris. They may offer you an exact replacement if they can find one or find the leather to make one. If not, they will offer you store credit or an alternative.
 
#3,006
forever132 said:
Any store will never promised that if u return the skunk bag and can give u the exact combo back! This is why I still haven't bring my skunk bag back to them! The store will never promised, and Paris will only can try to return the same spec to u! I wonder why they don't give u back vermilion as it should be still in the list? Oh.....
Click to expand...

Not true. My 3 replacements were all exact bags...

I am confused on why you would rather keep a defective bag than just ask for an exact replacement from a store. If not your store, go to a large store and ask specifically. Either way, I would not hang on to a skunk bag that is emitting a chemical smell for this reason alone.
 
#3,007
Annlovebag said:
Hi forever132, I ask my SA about do I get the same bag when it come he say yes , but when the bag come he didn't know manager of the story call me , I think you can get the same color but don't know how long , so I make it easy for my SA , plus I dont want to wait any longer , .
Click to expand...

Please don't keep a bag you don't like. Hermes caused this problem not you.

If you just prefer your original bag more, I understand why you would accept a bag that is not the same but still acceptable.
 
#3,008
stephmorris11 said:
Not true. My 3 replacements were all exact bags...



I am confused on why you would rather keep a defective bag than just ask for an exact replacement from a store. If not your store, go to a large store and ask specifically. Either way, I would not hang on to a skunk bag that is emitting a chemical smell for this reason alone.
Click to expand...


I guess it is all depends on the colour! I couldn't let go a beautiful RL by itself with a 50/50 chance! So now the store is trying to contact Paris to make sure RL is available before I send mine back! Hermes definitely do not want their fault bag is still around, so I m sure I will be sending mine back, but just want a big reassurance! [emoji4]
 
#3,009
mp4 said:
Please don't keep a bag you don't like. Hermes caused this problem not you.



If you just prefer your original bag more, I understand why you would accept a bag that is not the same but still acceptable.
Click to expand...


Hi MP4! Yes i thought it come back same color, I'm disappointed a bit when I see the color, but by that time I didn't think that much, so I just took orange bag, 35cm. Orange is to bright for me. Maybe I'm not use to the color yet. Thank you for your responding mp4[emoji5]️.
 
#3,010
bagidiotic said:
Darling dear
She has replied
Scroll back
She accepted orange coz she did not wish to wait further for the right combo
Her store offered but did not insist
Initially I was upset too reading her outcome
I thought how unreasonable
Click to expand...

Oyyy.
Yes dear, I can read ;) (and having been the owner of two skunk bags, I am quite familiar with the process.
thank you for your comments
 
#3,013
xiangxiang0731 said:
You are right. Store won't promise you an exact replacement. Things are being decided by Paris. They may offer you an exact replacement if they can find one or find the leather to make one. If not, they will offer you store credit or an alternative.
Click to expand...

Right. Plus even with promises of an exact replacement, it is possible that the long and vague timeline might make the customer choose an alternative replacement if one is offered. I don't know about others, but I am semi-okay waiting for an SO or a bag I have not yet gotten; but I am not so patient waiting for a bag that I have already gotten in the past and do not know for sure when they will get around to making again especially when it's an old color.
 
#3,014
purselover888 said:
Right. Plus even with promises of an exact replacement, it is possible that the long and vague timeline might make the customer choose an alternative replacement if one is offered. I don't know about others, but I am semi-okay waiting for an SO or a bag I have not yet gotten; but I am not so patient waiting for a bag that I have already gotten in the past and do not know for sure when they will get around to making again especially when it's an old color.
Click to expand...
Totally agree ;)
 
#3,015
purselover888 said:
right. Plus even with promises of an exact replacement, it is possible that the long and vague timeline might make the customer choose an alternative replacement if one is offered. I don't know about others, but i am semi-okay waiting for an so or a bag i have not yet gotten; but i am not so patient waiting for a bag that i have already gotten in the past and do not know for sure when they will get around to making again especially when it's an old color.
Click to expand...
Totally agree!!
 
You must log in or register to reply here.
Top