It's about 3 months since I returned The Malachite Birkin to my Hermes local store where it was purchased. I called the SM this morning and waited for him to check the status of my Clemence stinky Birkin. It really was a stinker and they will replace it but who knows when. It was also the interior that smelled. I had to toss all that was carried in that bag on a cold day but heat was on in the car. I wasn't given a choice of refund. The SM was surprised that Clemence had an issue as well as the Chevre interior.
Odd leather smell
- Thread starter Bond7Girl
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It's about 3 months since I returned The Malachite Birkin to my Hermes local store where it was purchased. I called the SM this morning and waited for him to check the status of my Clemence stinky Birkin. It really was a stinker and they will replace it but who knows when. It was also the interior that smelled. I had to toss all that was carried in that bag on a cold day but heat was on in the car. I wasn't given a choice of refund. The SM was surprised that Clemence had an issue as well as the Chevre interior.
I had a clemence Lindy from 2010 that wreaked in the sun and warm weather ....I totally believe that it was isolated (I was a very early poster here..maybe p.5). It took time but H totally stood up. Ironically, I ended up with a stinky Togo B in 2014. Again, it was made right and I just got my replacement..will reveal soon
How long did it take to make your replacement?I had a clemence Lindy from 2010 that wreaked in the sun and warm weather ....I totally believe that it was isolated (I was a very early poster here..maybe p.5). It took time but H totally stood up. Ironically, I ended up with a stinky Togo B in 2014. Again, it was made right and I just got my replacement..will reveal soon
Unfortunately I have just fallen victim to this situation :cry:
Rather than deal with it from my local store, I am wondering if I should take the bag to FSH or Madison (where the bag was purchased). Neither is convenient but I'm really looking for a replacement, being flexible on leather, size and style... I know a number of people here have suggested FSH, but is it possible in either store to get this resolved in a few days or is that wishful thinking? What I am most worried about is ending up with a store credit because I would never be able to use it in my local store.
TIA for any help
Rather than deal with it from my local store, I am wondering if I should take the bag to FSH or Madison (where the bag was purchased). Neither is convenient but I'm really looking for a replacement, being flexible on leather, size and style... I know a number of people here have suggested FSH, but is it possible in either store to get this resolved in a few days or is that wishful thinking? What I am most worried about is ending up with a store credit because I would never be able to use it in my local store.
TIA for any help
Unfortunately I have just fallen victim to this situation :cry:
Rather than deal with it from my local store, I am wondering if I should take the bag to FSH or Madison (where the bag was purchased). Neither is convenient but I'm really looking for a replacement, being flexible on leather, size and style... I know a number of people here have suggested FSH, but is it possible in either store to get this resolved in a few days or is that wishful thinking? What I am most worried about is ending up with a store credit because I would never be able to use it in my local store.
TIA for any help
Took mine back to store purchased from. They were very gracious. From start to finish, took eight weeks. Replaced bag with exact same specs...R stamp. Shipped to my home at no charge. Absolute superior service. Impressed and very pleased. Good luck.
Unfortunately I have just fallen victim to this situation :cry:
Rather than deal with it from my local store, I am wondering if I should take the bag to FSH or Madison (where the bag was purchased). Neither is convenient but I'm really looking for a replacement, being flexible on leather, size and style... I know a number of people here have suggested FSH, but is it possible in either store to get this resolved in a few days or is that wishful thinking? What I am most worried about is ending up with a store credit because I would never be able to use it in my local store.
TIA for any help
Did you just get the bag. Which leather is it in. I'm surprised as I thought the issue had been resolved.
Thanks. That is helpful to know they shipped. Tbh it is distressing. I would be happy to go into Madison or fsh if I could just have a replacement from stock even if it is not exactly what am looking for! So wondering if anyone thinks that is possible at either Madison or fsh? Thankses
Unfortunately I have just fallen victim to this situation :cry:
Rather than deal with it from my local store, I am wondering if I should take the bag to FSH or Madison (where the bag was purchased). Neither is convenient but I'm really looking for a replacement, being flexible on leather, size and style... I know a number of people here have suggested FSH, but is it possible in either store to get this resolved in a few days or is that wishful thinking? What I am most worried about is ending up with a store credit because I would never be able to use it in my local store.
TIA for any help
Sorry you are dealing with this. Having been one of the lucky ones to receive two skunk bags, I feel your pain
My recommendation is to take (or send) the bag to Madison. They are very familiar with the issue and will deal with the situation efficiently. And because you are open to replacement options, you should have a fairly quick resolution. Madison has a fluid and varied inventory of bags.
Good luck!
Sorry you are dealing with this. Having been one of the lucky ones to receive two skunk bags, I feel your pain
My recommendation is to take (or send) the bag to Madison. They are very familiar with the issue and will deal with the situation efficiently. And because you are open to replacement options, you should have a fairly quick resolution. Madison has a fluid and varied inventory of bags.
Good luck!
Thank you!!! Do you think they will send it to Paris? Sorry for questions. I did go through all 190 pages of this thread!
You're welcome
I'm really not sure what the current protocol is for evaluating the bags. You might want to try calling Madison to discuss your situation before traveling into NYC.