I think it varies. Nordstrom has started to become more stringent on its return practices. Unfortunately (and despicably), ppl take advantage of Nordstrom's good graces when it comes to its return policy. This affects Nordstrom's bottom line. Personally, if I was a business owner, and ppl just go hog wild on my lenient return policy, then I wind up with a lot of loss (and not enough profit). It's one thing to offer exceptional customer service, but it's quite another to basically be stomped on, you know what I mean? (Oh, and this by no means is directed at your return attempt. I have also been in the situation where I had a defective product and needed to do a rtn, but I paid w/cash).