I removed, without think too much, the protective sticker on top of the new metal place with the serial number. Should I not have done so..:S?
No more authenticity cards?
- Thread starter XCCX
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Great thread. After reading through everyone's comments, I decided to call customer service as I've just purchased a Small classic flap via Chanel at Saks Fifth NYC. I was not prompted to register the bag. CS said the SA would automatically register you for the 5 yr warranty however, I should contact the SA at Saks to ensure she in fact attached my details to the bag and kicked off the 5yr warranty aka Chanel & Moi. I'll report back as to the process. I have not used the bag yet but yes, the chip is in an unfortunate spot.
I have a feeling US boutiques/dept stores are either doing this automatically or not doing anything and relying on the purchase history/profile.
The serial number is on the receipts so there is a record I guess.
Chanel‘s policies are almost never uniformly applied!
Does anyone know if the bag need to be registered to you in order to use the warranty? What if you bought the bag from a sourcer?
I think the point of Chanel going this route is to potentially limit the reselling market because there's no way for the resellers to provide the confidence to customers that the bag is authentic, unless through traditional means of looking at CC logo, font type, stitching, chain size, etc. Unless the reseller has an "in" with the Chanel system and is able to check the serial on the metal plate.
Update: spoke to my SA at Saks she’s saying the warranty is only in blk flaps??? Makes no sense. I see my Chanel SA next week so I’ll get to the bottom of it
When I purchased my bag, the SA asked me some information and registered it automatically.
Are the new serial numbers all a combo of letters and numbers? I just got my first bag and the plate has letters and numbers and I always thought Chanel serial numbers were all numbers.
This is a brand new system; no relation to the old serial number on hologram/card.
The new plate can be alphanumeric or purely alphabets only (as far as I've seen till now).
I finally had the chance to check out the plates as well in store and have the lovely store manager explain them to me. Here is what she said and I would like to share:
mind blown.
The plates are not microchips it’s just a metal plate that is plated with real gold and a a serial number that is a combination of letters and numbers.
The sticker on top is just protective you can remove it.
not only do they now use these plates because people keep misplacing the cards or losing the stickers or to combat counterfeits it is also because people handle the items ****ty in store:- When people try out bags they somehow misplace cards, rip out the stickers (by accident or on purpose) or the cards get mixed up if clients try numerous items. the administration work to keep the cards and bags in order is massive - I have seen how some clients try on INSANE amount of items....
- The warranty is extended when you register for the new Chanel et moi club and is FOR ALL BAGS.
the new serial numbers are now listed on receipts as well!
mind blown.
O.K! but how do you tell the collection series and roughly what year the bag is made in? Or how can we tell the plates are real/fakes (fake bags sure to follow suit)
I hope someone can tell us.
I hope someone can tell us.
I bought a new bag few weeks back and I had to put my details in the Chanel et moi club .There they have a code that is generated .If it's real ,I enter my details and the code with bag ,leather and all details of bag comes up .when buying the seller should be able to give the details I assume ,that way you know the bag is real ,plus I guess the store will have it as well .