Next PCE? Anyone knows when?

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#7,426
Teagaggle said:
I placed one online order & my item has already shipped. You may want to call a store that has it in stock & go that way.
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I just spoke with CS. They say my orders were canceled due to failing their security process. I don’t understand though because 1 of the orders shipped. I am using the same account, address, and credit card I have used for years. They said I can try placing a phone order but need a different address?!
 
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#7,427
I saw that they included several items that I'm interested in. I'm hoping that they'll still be around come July ( birthday month) but we will see... I'm interested in the aqua pillow tabby 26. I have purchased so many handbags in the past month and there's other things I'd rather be saving for.
 
#7,428
SakuraSakura said:
I saw that they included several items that I'm interested in. I'm hoping that they'll still be around come July ( birthday month) but we will see... I'm interested in the aqua pillow tabby 26. I have purchased so many handbags in the past month and there's other things I'd rather be saving for.
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FYI, check Macy's for the Pillow Tabby 26...they had it for $237 & if you have a local Coach store, they'll price match. Can't beat that price!
 
#7,429
AstridRhapsody said:
I just spoke with CS. They say my orders were canceled due to failing their security process. I don’t understand though because 1 of the orders shipped. I am using the same account, address, and credit card I have used for years. They said I can try placing a phone order but need a different address?!
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That is do odd! I've never heard of that. Can you ship to a local UPS store?
 
#7,430
Teagaggle said:
That is do odd! I've never heard of that. Can you ship to a local UPS store?
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I just spoke with another CS rep and she said I am failing the security process because I placed too many orders. The credit card I used will no longer be accepted on their site because of that. I am not allowed to place phone orders either, I can only go in store now.
 
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#7,431
AstridRhapsody said:
I just spoke with another CS rep and she said I am failing the security process because I placed too many orders. The credit card I used will no longer be accepted on their site because of that. I am not allowed to place phone orders either, I can only go in store now.
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OMG, I can't believe that! You order too much so let's just cut you off. That's horrible. I'm sorry!
 
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#7,433
AstridRhapsody said:
Thanks, it makes zero sense to me! I was really excited to order a customized ruby 25 too. My local store doesn’t offer customization. Seems like it might be difficult to try and reorder it through my store.
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Will it let you check out via PayPal? That's how I have to do it sometimes.
Can you do it via the payment link a store sends? I basically just text the las.vegas store now if I want to customize. The SA will either send pics or FaceTime/zoom with you and you can do it that way. That way you can add more customization than the online system allows.
 
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#7,434
holiday123 said:
Will it let you check out via PayPal? That's how I have to do it sometimes.
Can you do it via the payment link a store sends? I basically just text the las.vegas store now if I want to customize. The SA will either send pics or FaceTime/zoom with you and you can do it that way. That way you can add more customization than the online system allows.
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One of my canceled orders was through PayPal. It took about 24hrs for the PayPal order to be canceled vs 1 hour with my card orders. I don’t have any stores near me that customize. I am not sure if the payment link would work. CS didn’t explain this very well and each agent have me a slightly different answer. Like 1 rep said try again in a week, it should work. Another said my card would never work again. I have had issues in the past trying to get FOS orders through and then it would start working again later. I have never had orders canceled though after they did submit, so I think I have a much bigger problem than before.
 
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#7,437
I have to say, I doubt I'll be ordering from the online store again. My package is coming from Florida hence why the tracking information hasn't been uploaded in over a week. If something isn't in store I won't be purchasing it.
 
#7,438
SakuraSakura said:
I have to say, I doubt I'll be ordering from the online store again. My package is coming from Florida hence why the tracking information hasn't been uploaded in over a week. If something isn't in store I won't be purchasing it.
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One time my purchase originally shipped Vegas then went to Canada before coming back to US. Took forever to arrive. Did you contact coach or the delivery service?
 
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