Annoying! I always fill out the return form and check the damaged box, but I bet they do the same thing at JAX. I used to put those post it flags where the damages were. They probably never noticed and sent right back out.I haven't returned in awhile, but when I returned at the store due to quality, which I pointed out, I remember the SA writing "changed mind" for the return reason instead of the real reason, which was really annoying.