I was actually reimbursed for part of my shipping. It was explained that they charge actual shipping costs. If shipping is less than the $28 shipping charge, you are reimbursed. If the actual shipping is more than the $28, Arayla pays the difference. Higher shipping costs are typical of the larger bags, like full size Hepburn, but Arayla picks up the difference between actual cost and the shipping charge of $28. Many of the bags are actually shipped from Hawaii, even though they are manufactured in California.