Need advice and support. I have a big, fat problem!

[Lilikay]

Devils advocate - the seller could say that you’re doing a bait and switch and that they sent you the correct bag and they could ask why it took you three years to bring this up

Yes, I know, but, that’s the point: why would I do it and wait 3 years to get back to them? It makes no sense even in the devils advocate philosophy And out of curiosity, they are so amateur that the bag is still there in their website - sold out Malachite Birkin 30. I know that’s the bag they say they sold me because I have the link they sent me.

 

[eagle1002us]

What an amazing story. It is really an extraordinary coincidence that they had two bags with the same specifications and almost identical reference numbers. Indeed, that was not very nice customer service, you being a client. I am very glad it all ended well.




They don‘t get away with it, they are perfectly entitled to do so. I don’t know if it is different in other countries, but in Europe counterfeiting is a crime, plus a fake is infringing on their propietary rights. If you give them possession of a counterfeit, it is their right to destroy it as there is no need of involving an authority, Hermes expert opinion being the ultimate (and legally unchallengeable) proof of whether a product is an authentic Hermes or not. The alternative, returning the bag to the depositor, is not feasible as they would be contributing to putting such bag back into circulation and hence accomplice in a criminal activity...

Very interesting, I did not know that (obviously).

 

[A1aGypsy]

What an amazing story. It is really an extraordinary coincidence that they had two bags with the same specifications and almost identical reference numbers. Indeed, that was not very nice customer service, you being a client. I am very glad it all ended well.




They don‘t get away with it, they are perfectly entitled to do so. I don’t know if it is different in other countries, but in Europe counterfeiting is a crime, plus a fake is infringing on their propietary rights. If you give them possession of a counterfeit, it is their right to destroy it as there is no need of involving an authority, Hermes expert opinion being the ultimate (and legally unchallengeable) proof of whether a product is an authentic Hermes or not. The alternative, returning the bag to the depositor, is not feasible as they would be contributing to putting such bag back into circulation and hence accomplice in a criminal activity...

Big difference between them keeping a bag that you have given them to spa (and, in doing so signed an agreement that they will not return a fake bag back to you) and them grabbing a fake from a shopper in their store, which is how this story was framed.

 

[chicinthecity777]

Big difference between them keeping a bag that you have given them to spa (and, in doing so signed an agreement that they will not return a fake bag back to you) and them grabbing a fake from a shopper in their store, which is how this story was framed.

Agreed! I have seen people carrying fake bags in my Hermes boutique while shopping. I raised my eye brow with my SA and she said they were told to turn a blind eye unless the bag was sent in for repair.

 

[doni]

Big difference between them keeping a bag that you have given them to spa (and, in doing so signed an agreement that they will not return a fake bag back to you) and them grabbing a fake from a shopper in their store, which is how this story was framed.

Ah, I had not read that in the literal sense that Hermes staff would use physical force to grab a bag from a client who wouldn’t want to let go... I had assumed this was a manner of speaking, and that the customer would have somehow left the bag there on their own accord. I don‘t know where that happened, but if it had been say in France, it may have been brought to the client’s attention that carrying a fake bag is a criminal offence with penalties attached and that might have been enough persuasion. That was my assumption. Although I am still surprised as I understood Hermes does not provide authentication and so I do not believe their staff is encouraged to make unsolicited judgements on the bags being carried in the shop, but I don‘t know. In any event, I just meant to say that once they are in the possession of a bag, they are entitled to destroy it if fake.

 

[callmethey]

Isn’t that a crazy thing to prove? So what are the odds that I would find a bag exactly like the one they say they sold me, almost exactly same stamp, alas same year, everything, and come back 3 and a half years later to try to scam them?!!! I have the receipt from the reseller, not from the store, I have the bag, of course, the report of the wrong bag, photos os the listing of the wrong bag, and many pictures of myself carrying the damn bag all these years, in many different countries where I’ve lived and visited with my family and friends.

Hi Leileka, I am truly sorry what happened to you. I hope everything will be resolved soon. If you don't mind, may I ask who this reseller is?

 

[callmethey]

Dear ladies,

Hi again!
I have received amazing support from all of you and I’m pleased to let you all know that I’ve reached out to Bababebi for a professional opinion and she had considered the bag authentic! Actually she even said the bag is perfect!
Thank you all for the great advice!
Despite the fortunate outcome, I’m still disappointed with the reseller, since, instead of providing me with support and advice like you guys, decided to hide and put the blame on me. It was indeed a very unprofessional behavior.
Nevertheless, answering some questions I received about it, no, I have never heard about any case of this reseller selling fake bags, although I bought a fake scarf once and got my money back.
I just think they are small resellers and kind of amateurs. They are THE LUXURY CLOSET and are based in Dubai. I’ve sold many, many goods with their help and they even have an actual store, but they usually estimate prices very low comparing to the resale market and sell for crazy prices.

Now, if you were me, would you take this bag to the H store to be refurbished?

congratulations for the good news Leileka. I checked the reseller's profile on instagram and I am actually shocked that they even have this official signature on their username. They appear very legit on instagram with many followers as well, but I didn't expect this from them..

 

[chicinthecity777]

congratulations for the good news Leileka. I checked the reseller's profile on instagram and I am actually shocked that they even have this official signature on their username. They appear very legit on instagram with many followers as well, but I didn't expect this from them..

Why were you shocked by this seller and what didn't you expect from them? The OP's bag turned out to be authentic and she said she did a lot of business with them and only once she was sold a fake scarf. I have not dealt with them before but I have heard them before from a while back and there was no evidence they are an illegible seller.

 

[Lilikay]

Why were you shocked by this seller and what didn't you expect from them? The OP's bag turned out to be authentic and she said she did a lot of business with them and only once she was sold a fake scarf. I have not dealt with them before but I have heard them before from a while back and there was no evidence they are an illegible seller.

I think we have to be fair and square about what happened because I don’t want to denigrate anyone’s reputation and I gave it a lot of thought before disclosing the information.
They were awesome during the selling process and during all the time we did business. When I bought the bag online, they sent me an email saying the bag was not in their possession and they would let me know once they had it but, they would only process my order
after showing me the bag in person and making sure I was 100% happy about it.
I found it really nice and had a wonderful experience when I actually visited their office to try the bag.
The problem happened when they suspicious came out. I was utterly shocked when I reached out to them to tell about my discovery regarding the misplaced bag, the wrong authentication report, the wrong stamp and, instead of supporting me, they chose to accuse me. At first, all I wanted was a new Authentication Report and I even suggested that they could hire an independent one, but due to their attitude I just felt more and more worried.
Considering what happened I, personally, would never, ever, do any kind of business with them again, simply because they have refused to support me and to investigate what happened. It could have well happened that the bag was purposely switched by an employee and they didn’t even bother to investigate. But that’s my opinion.

 

[Love Of My Life]

I think we have to be fair and square about what happened because I don’t want to denigrate anyone’s reputation and I gave it a lot of thought before disclosing the information.
They were awesome during the selling process and during all the time we did business. When I bought the bag online, they sent me an email saying the bag was not in their possession and they would let me know once they had it but, they would only process my order
after showing me the bag in person and making sure I was 100% happy about it.
I found it really nice and had a wonderful experience when I actually visited their office to try the bag.
The problem happened when they suspicious came out. I was utterly shocked when I reached out to them to tell about my discovery regarding the misplaced bag, the wrong authentication report, the wrong stamp and, instead of supporting me, they chose to accuse me. At first, all I wanted was a new Authentication Report and I even suggested that they could hire an independent one, but due to their attitude I just felt more and more worried.
Considering what happened I, personally, would never, ever, do any kind of business with them again, simply because they have refused to support me and to investigate what happened. It could have well happened that the bag was purposely switched by an employee and they didn’t even bother to investigate. But that’s my opinion.

It is unfortunate that Luxury Closet didn't handle themselves better as you do have a history with the company.
Whether the bag was three years old or 3 days old, they should have handled themselves more professionally
& should have had the interest to further investigate in spite of you having the bag for that time period.
Three years is a a long time to first notice something about your bag & perhaps from their perspective
they had to stand their ground.
It's not what you to say to a long standing client but rather how you say it

 

[Lilikay]

It is unfortunate that Luxury Closet didn't handle themselves better as you do have a history with the company.
Whether the bag was three years old or 3 days old, they should have handled themselves more professionally
& should have had the interest to further investigate in spite of you having the bag for that time period.
Three years is a a long time to first notice something about your bag & perhaps from their perspective
they had to stand their ground.
It's not what you to say to a long standing client but rather how you say it

In their website you can see their disclaimer about “lifetime warranty” regarding authenticity!

 

[chicinthecity777]

I think we have to be fair and square about what happened because I don’t want to denigrate anyone’s reputation and I gave it a lot of thought before disclosing the information.
They were awesome during the selling process and during all the time we did business. When I bought the bag online, they sent me an email saying the bag was not in their possession and they would let me know once they had it but, they would only process my order
after showing me the bag in person and making sure I was 100% happy about it.
I found it really nice and had a wonderful experience when I actually visited their office to try the bag.
The problem happened when they suspicious came out. I was utterly shocked when I reached out to them to tell about my discovery regarding the misplaced bag, the wrong authentication report, the wrong stamp and, instead of supporting me, they chose to accuse me. At first, all I wanted was a new Authentication Report and I even suggested that they could hire an independent one, but due to their attitude I just felt more and more worried.
Considering what happened I, personally, would never, ever, do any kind of business with them again, simply because they have refused to support me and to investigate what happened. It could have well happened that the bag was purposely switched by an employee and they didn’t even bother to investigate. But that’s my opinion.

You are perfectly entitled to your opinion and how you choose to work or not work with a business. But from the reseller's perspective, they sold you an authentic bag, with an authentication certificate, more than 3 years ago. To be then contacted by you after 3 years and to be accused of selling a fake bag by you, if I was the reseller, I would have thought it was ridiculous and be defensive about it! You labelled them an "amateur seller" on a public forum despite the fact that you said you had worked with them previously in selling and it went fine. So like I said, you do whatever you feel comfortable with but I have seen no evidence what the seller did wrong.

I am out!

 

[Rouge H]

You are perfectly entitled to your opinion and how you choose to work or not work with a business. But from the reseller's perspective, they sold you an authentic bag, with an authentication certificate, more than 3 years ago. To be then contacted by you after 3 years and to be accused of selling a fake bag by you, if I was the reseller, I would have thought it was ridiculous and be defensive about it! You labelled them an "amateur seller" on a public forum despite the fact that you said you had worked with them previously in selling and it went fine. So like I said, you do whatever you feel comfortable with but I have seen no evidence what the seller did wrong.

I am out!

I’d agree with the above, perhaps you should have had your bag authenticated first, therefore eliminating the unnecessary drama and
a resellers reputation. As I stated earlier, I’m glad this was resolved in your favor.

 

[lulilu]

While I don’t condone fakes, I can’t imagine under what circumstances someone could be physically parted from their bag by a retail establishment while shopping. That’s one of those stories that I would have had to be there to believe it.

Maybe H creates a "mythology" of grabbing faux-ish bags from customers and they become afraid of that happening and just wear their faux LV's to H.

This never happened. It is an urban legend at best. I don't know why people repeat such nonsense.

 

[Lilikay]

You are perfectly entitled to your opinion and how you choose to work or not work with a business. But from the reseller's perspective, they sold you an authentic bag, with an authentication certificate, more than 3 years ago. To be then contacted by you after 3 years and to be accused of selling a fake bag by you, if I was the reseller, I would have thought it was ridiculous and be defensive about it! You labelled them an "amateur seller" on a public forum despite the fact that you said you had worked with them previously in selling and it went fine. So like I said, you do whatever you feel comfortable with but I have seen no evidence what the seller did wrong.

I am out!

Not only I labeled them amateur seller in a public forum, but also I’ve sent them formal notifications about it and labeled them amateurs and many other things in all sites I could find of customer reviews, service, support and whatever else, and that’s because I am the client, I was let down and I have rights.
For the records, I’m still waiting for their answer regarding my request about the actual Authentication Report of MY bag and not the bag they say they’ve sold me, because said report was never made, despite they say they have it. Asked if I could take the bag to the H spa, their answer was that they couldn’t take responsibility for a bag they didn’t sell to me. Wait, what?!!! Seriously?
Yes, you’d better stay out!