It was a walnut sutton. Super weord. I think their cs is terrible. Grt products but company has grown too fast and cant keep up and service suffers.Sorry to hear about that. It sounds devastating and very disturbing in this age of online shopping. Has she gotten her money back?
May I check is it a regular item order from Mz Wallace website? I also don't understand if they cannot deliver, why was she told to reorder ?