I have bought once from the Reebonz 1% imperfect sale and it was a Celine striped tote that is no longer being produced. It was a beautiful bag and in pristine condition although the description said it had some scratches on the base, hence the reduced, and in IMHO, very reasonable price for a great quality bag that looked flawless. So I am a satisfied one-time customer. That said, I really do think the true test of any web retailer is how well they react and respond to crises. Disgruntled customers aren't any less important statistically than satisfied ones and the unhappy experiences of some fellow TPFers strongly suggests that Reebonz really needs to work on its customer service and returns policy. I believe in taking the good with the bad, which gives a more balanced picture of a web retailer's reliability and reputation. If potential customers choose to stay away from Reebonz because of what was shared in this thread, this is something for Reebonz to rectify - anyone who's shared their personal experiences shouldn't be made to feel bad for venting.
My unhappy experience from reebonz
- Thread starter Halothane
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Hi there I just randomly came across this thread and saw your post. I recently bought a balenciaga bag from Singapore Hilton hotel boutique and I "bombed" them with lots of question regarding servicing of bags and replacement. Balenciaga boutiques do not do servicing of bags. Even for fading of colors or conditioning, they do not offer such services. However, I was told that I can replace or exchange or refund (yes, full refund) of my bag within 7 days of purchase in the particular boutique which I purchased my bag. As for faulty hardwares like damaged studs or stucking of zips, you can have them repaired with a 6 month warranty with the receipt shown (however, they only repair products that are purchased from the boutique). Although boutiques are a lot more expensive than purchasing in websites ( I paid EURO300/ SGD 560 more) for the bag, I find it really more "safe" and "convenient" as I would know who to look for if there is any defects with my bag. I hope that helps
As for reebonz, I don't really know if the website is reliable as there always seems to be an authentication issue with the bags. I wanted to purchase a vintage chanel but the staff doesn't seems to know where the bag came from or where the "authentic code" in the bag is! when I ask for more photos of the bag. I have been to the showroom in Singapore at Clifford center but the staff DO NOT even bother how I try on the vintage chanel and there was ABSOLUTELY no staff assisting me (they just shrug and point to somewhere to ask me to look for it myself). So I was practically left to hunt the bag I was looking for in the entire showroom. Such a poor service and disappointment and total turnoff which of course I didn't made any purchase.
Sorry for your bad experienced.
Actually I wasn't surprise about their service and quality. I saw another local forum, there's a lots of compliant about their service, like it takes 3 weeks to received their order or the handbag they received was damage.
I record once someone ordered a second Chanel was mentioned 70% new but she claimed that after she received the bag not even 50% new. Luckily I never order anything from them.
Indeed there's a lot if online platform, I think service is VERY important. If not why we have to order from the online platform? Furthermore, I guess they don't hv stock on hand and they just post it on the website that's why customer complaint takes almost a week to received the goods.
Just keep looking for your perfect Celine.
Well.. the Reebonz physical store sale is coming up! Judging from my experience at a similar Reebonz store event, I can foresee thousand dollar bags being strewn on the floor and tried/thrown/manhandled by the throng of bargain hunters.
Honestly, it was quite a turn off for me when I see bags handled badly by shoppers
Now it explain why their stock comes with scratches and all
Honestly, it was quite a turn off for me when I see bags handled badly by shoppers
Now it explain why their stock comes with scratches and all 
I purchased tory burch Robinson mini from REEBONZ. But when I received it, OMG! Obvious discoloration at zip compartment of my bag! (They check for the bag before sending? If yes, then why they still send it to me) I sent email to them but they replied that( 'no refund and return because this is bag is final sale item) oh really? I bought them during normal sale which is the 40%sale the offer normally. Rm1543 for a tory burch Robinson mini is like the price which sell at tory burch website . Disappointed with reebonz!!!!Attachments
I've bought many items from reebonz before, I've never had to deal with their customer services, so I don't know how that would be. However, I find their prices very cheap and reasonable, this is because I live in New Zealand and we do sell many designer items- it's much harder for me to purchase my designer items, we basically only have Louis Vuitton, Gucci, Prada, and Dior. When they have their flat 40-50% off it is worth grabbing a steal! Not only that, their prices include taxes and customs fees, so I don't need to worry about getting a heavy bill before receiving my package.
I do find their Michael Kors bag prices ridiculously expensive tho.
I bought this YSL bag with a 40% sale they had going on. And received it but the gold hardware was not smooth and shiny. I don't know if that's how it's suppose to be. Regardless I am still happy after weighing out the pros and cons.
I do find their Michael Kors bag prices ridiculously expensive tho.
I bought this YSL bag with a 40% sale they had going on. And received it but the gold hardware was not smooth and shiny. I don't know if that's how it's suppose to be. Regardless I am still happy after weighing out the pros and cons.
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I thought you might like to hear my story with my YSL bag purchase with Reebonz. I bought this bag on a 40% sale they had. And was excited to receive it. The leather was in perfect condition. However the hardware didn't seem shiny smooth new? I've attached photos for you to see what I mean. Hope this helps. Maybe if you can ask them for more precise photos of the exactly bag your purchasing.
I'm unhappy with the gold hardware problem. But overall I am happy after weighing the pros and cons.
I thought you might like to hear my story with my YSL bag purchase with Reebonz. I bought this bag on a 40% sale they had. And was excited to receive it. The leather was in perfect condition. However the hardware didn't seem shiny smooth new? I've attached photos for you to see what I mean. Hope this helps. Maybe if you can ask them for more precise photos of the exactly bag your purchasing.
I'm unhappy with the gold hardware problem. But overall I am happy after weighing the pros and cons.
View attachment 2848950View attachment 2848951
Some of the metal hardware in that brass comes in a pre-scratched finish. Maybe it was meant to look like that? Glad you are happy with your bag, looks nice!
My purchase from a couple years ago turned out ok. However I had a few problem orders since - they emailed to advise one bag was damaged (I cancelled the order) and another bag arrived with lots of surface scratches (got a discount).
Oh my! I didn't realise how long ago your post was 😂 I just purchased a celine mini belt bag and zipped wallet from them. I hope that nothing is wrong with it
Hi All,
Please be cautious when buying from Reebonz. I have had a bad experience with them recently.
I bought a vintage Chanel flap bag from the Singapore Reebonz Space event in 2012.
This year, I brought the bag to the Chanel Singapore Takashimaya branch to enquire on repairs. When the staff entered the bag's serial number, it was not found in the Chanel database. Due to this, the Chanel store will not accept the bag. They have advised that their database carries all serial numbers, even for very old vintage bags. Hence, they have authenticity doubts with my bag. They advised me to follow up with Reebonz.
Reebonz refused to acknowledge this and repeatedly insisted that their verification and sources are authentic. They said that the Chanel database may not have the serial numbers of older bags. They also likened my checking on the authenticity of the bag with Chanel as asking for a second doctor's opinion when diagnosed with a disease. I find this extremely ridiculous. The bag is made by Chanel. Should not Chanel have the final say on authenticity? When I asked for a full refund, they claimed this cannot be done as the bag was bought back in 2012. They insisted I follow up myself with Chanel to get the bag authenticated.
The going back and forth is a waste of time. Being the one who sold me the bag, I would have expected Reebonz to take full responsibility. They have since stopped replying my repeated emails and I am now left with a bag with authenticity doubts.
Please beware.
Please be cautious when buying from Reebonz. I have had a bad experience with them recently.
I bought a vintage Chanel flap bag from the Singapore Reebonz Space event in 2012.
This year, I brought the bag to the Chanel Singapore Takashimaya branch to enquire on repairs. When the staff entered the bag's serial number, it was not found in the Chanel database. Due to this, the Chanel store will not accept the bag. They have advised that their database carries all serial numbers, even for very old vintage bags. Hence, they have authenticity doubts with my bag. They advised me to follow up with Reebonz.
Reebonz refused to acknowledge this and repeatedly insisted that their verification and sources are authentic. They said that the Chanel database may not have the serial numbers of older bags. They also likened my checking on the authenticity of the bag with Chanel as asking for a second doctor's opinion when diagnosed with a disease. I find this extremely ridiculous. The bag is made by Chanel. Should not Chanel have the final say on authenticity? When I asked for a full refund, they claimed this cannot be done as the bag was bought back in 2012. They insisted I follow up myself with Chanel to get the bag authenticated.
The going back and forth is a waste of time. Being the one who sold me the bag, I would have expected Reebonz to take full responsibility. They have since stopped replying my repeated emails and I am now left with a bag with authenticity doubts.
Please beware.
