My unhappy experience from reebonz
- Thread starter Halothane
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Dear blurrie_j, I m so sad to hear so. It is so unfortunate. I think reebonz needs much more work to improve if they wanna run a long term business.
I've purchased a few times from reebonz though they were pretty small purchases except for my Celine clasp cabas (was a great buy actually). But when I placed a Celine box on layby but decided to cancel it I was told that my deposit would be forfeited ($600+). It was ridiculous because I know many reputable shops would probably charge an admin/handling fee which I was prepared to pay for. After a few emails they managed to settle it by reebonz credits in full. Not the best solution as I preferred getting my $$ back but overall I think reebonz is not too bad. Prices include duties so international buyers won't get the big shock of having to pay duties when the item arrives.
Branda said:
Omg this is just ridiculous. You can actually return a bag for refund and no shipping cost on you when you return, at least that's the case for me for the few bags I bought from them. Why you have to just get store credit when you still haven't got the bag?! I think their headquarter is really bad with customer service, and they would say no to you with your request if your being nice to them. For the time I have a problem I had to resolve it with Hong Kong customer service, andyou just have to insist of what you ask for because I know for sure there's nothing they cannot do
emmaemmamamama said:
I know right! I should have insisted on getting a full refund in cash rather than credits but at that time I was thinking I could use that amount for a wallet or something. I spoke to the Sydney team and they weren't too bad but its true that if I didn't request for a full refund they would have happily pocketed my $600!
In terms of OP's situation I think they should have rang up and explained the situation. Sometimes it's more reassuring speaking to a cust service rep
Alright, verdict is out! They called to say they brought the back down to Bal boutique and confirmed that it is Giant 12 hardware instead of Giant 21! So they have changed the labelling on their current events as well as internal coding...
Anyway, asked if I wanted to exchange for another Balenciaga item since they don't have any Giant 21 RG HW bag (obviously!). I told them directly I wanted a full cash refund as I dont want to go through any trauma with them again!
Anyway, asked if I wanted to exchange for another Balenciaga item since they don't have any Giant 21 RG HW bag (obviously!). I told them directly I wanted a full cash refund as I dont want to go through any trauma with them again!
I had purchased a dress watch in black from them. However, a absolute WHITE piece was delivered! Though I checked immediately, the courier guy refused to accept my rejection for a wrongful merchandise. It was a public holiday plus long weekend, thus it was only after 4 days before I managed to call them. Unfortunately, their call volume was expected to be high over the long holidays and managed to get hold of them only after a week!
They tried to convince that I accept the White but since I only set eyes on Black, they claimed that the black is faulty and can only refund in terms of Reebonz credits, as their policy.
Subsequently, I eye on a Balenciaga bag and checked with them if I could bring the bag purchased from them to be serviced at boutiques and their answer was "NO, cant."
They claimed that the boutiques will only service bags sold by the boutiques themself, it is true?
They tried to convince that I accept the White but since I only set eyes on Black, they claimed that the black is faulty and can only refund in terms of Reebonz credits, as their policy.
Subsequently, I eye on a Balenciaga bag and checked with them if I could bring the bag purchased from them to be serviced at boutiques and their answer was "NO, cant."
They claimed that the boutiques will only service bags sold by the boutiques themself, it is true?
OMG They are soooo sh*tty!!!!!! I can't believe they will not give you full refund especially it's their own fault, this is getting more and more ridiculous from this company!!!!!!!
I hope everyone buys from this company will read this post, at least from my own experience, you can DEFINITELY get FULL REFUND!
I was just checking the return policy, they have THE WORST return policy of any legit online site. They say return is accepted when there's defects or incorrect item, yet even if it's defects / incorrect, it still doesn't apply on non-refundable or exchangeable items (??!!!) and they have the "right" to determine what kind of return applies to you and you have to pay for all shipping cost even the only condition you can return an item is when it's defective or incorrect
This is just SNEAKY and unethical practices on their part, they are only protecting themselves because they know their products are not up to standard.
The Credit is the WORST WORST PART. please don't let this company give you any credit, insist on a full refund. First of all, no one should give away their money without having a bag especially if we're talking about thousands of dollars. And second of all, all the popular bags sold out in 30 seconds after they were up, and I'm not even joking about it. And you can tell that they have same bags over and over again they just start a new event and put like 1 new item. 2nd of all, their credits do expiry (they were going to give me credit for like a few months, and I told them I can't never get any bags I want, they extend for a year, that said, the money is better kept by me)
3rd of all, most importantly, why anyone should be punished for paying the $$$ and not having a bag when the company made a mistake? I am not saying we cannot forgive people making mistake but a good reputable company who believes they TRULY offer a great deal and service would not be scared that you won't come back if they don't hold your $$$, this is a freakish big sign this is a company that's not confident in their own service
I hope everyone buys from this company will read this post, at least from my own experience, you can DEFINITELY get FULL REFUND!
I was just checking the return policy, they have THE WORST return policy of any legit online site. They say return is accepted when there's defects or incorrect item, yet even if it's defects / incorrect, it still doesn't apply on non-refundable or exchangeable items (??!!!) and they have the "right" to determine what kind of return applies to you and you have to pay for all shipping cost even the only condition you can return an item is when it's defective or incorrect
This is just SNEAKY and unethical practices on their part, they are only protecting themselves because they know their products are not up to standard.
The Credit is the WORST WORST PART. please don't let this company give you any credit, insist on a full refund. First of all, no one should give away their money without having a bag especially if we're talking about thousands of dollars. And second of all, all the popular bags sold out in 30 seconds after they were up, and I'm not even joking about it. And you can tell that they have same bags over and over again they just start a new event and put like 1 new item. 2nd of all, their credits do expiry (they were going to give me credit for like a few months, and I told them I can't never get any bags I want, they extend for a year, that said, the money is better kept by me)
3rd of all, most importantly, why anyone should be punished for paying the $$$ and not having a bag when the company made a mistake? I am not saying we cannot forgive people making mistake but a good reputable company who believes they TRULY offer a great deal and service would not be scared that you won't come back if they don't hold your $$$, this is a freakish big sign this is a company that's not confident in their own service
I only have good things to say about Reebonz. I think they are terrific. I've bought two Celines from Reebonz, as well as lots of other bags and have never had a problem.
DO NOT PURCHASE FROM REEBONZ.
I just had an ultra bad experience with them.
I ordered an item with the description as 'Chloe Marcie Shoulder Bag with Strap', with the picture showing a Tan colour Chloe Marcie Animation Shoulder Bag of Medium Size (Double-Handle).
It took them 3 days to deliver the item to me - which I was really looking forward to. Upon opening the package, I have received a Chloe Marcie HOBO in Tan colour (Double-Handle). Which is wrong.
I wrote to them with a picture of the Marcie HOBO (wrong item that they have delivered to me) attached to my email, complaining about the matter and demanding the correct item being sent back to me. And guess what happened?
First of all, after waiting for half a day, they did not bother to even call me back. Second of all, when I phoned them quoting this matter, the first thing they did was not the attend to the situation, but to defend ('Technically we have 24 hours to reply to customer's queries - it's in our website').
Nevermind, I proceed to explain the situation to them with regards to the matter. They said they need time to INVESTIGATE into the matter as the SKU number (i.e. product number) that I have quoted is actually a Marcie HOBO, meaning that the item that they have sent me is CORRECT (??). As Reebonz's email purchase invoice and website purchase record does not include a photograph of the item you have purchased, this may be an on-going arguement as I did not take a screenshot of the item I have purchased (but who does that)?
My fellow internet shoppers - let me ask you a question. Do you make a screen shot of all items that you are intending to purchase just in case the retailer screw up the product photo and number, so that you can proof to them what you were intended to purchase? What kind of logic is this?
They call themselves a highend, international retailer. But hang on, net-a-porter, shopbop and mytheresa would never, ever have made a STUPID mistake like this one. Plus if you complain to them, they fix things for you. They will not tell you 'technically they have 3 days to get back to you' of the likes.
Internet shopping is partially about TRUST. These bunch of amateurs have totally broken my trust towards them (I have previously purchased a Celine Luggage Shoulder from them). So buy at your own risk.
Besides, if you are looking for bangs for your bucks, please note that Reebonz is definately NOT the cheapest. As the Euro is low at the moment, all the European sites (mytheresa, luisaviaroma, farfetch) are DEFINATELY cheaper than Reebonz, even including shipping.
I just had an ultra bad experience with them.
I ordered an item with the description as 'Chloe Marcie Shoulder Bag with Strap', with the picture showing a Tan colour Chloe Marcie Animation Shoulder Bag of Medium Size (Double-Handle).
It took them 3 days to deliver the item to me - which I was really looking forward to. Upon opening the package, I have received a Chloe Marcie HOBO in Tan colour (Double-Handle). Which is wrong.
I wrote to them with a picture of the Marcie HOBO (wrong item that they have delivered to me) attached to my email, complaining about the matter and demanding the correct item being sent back to me. And guess what happened?
First of all, after waiting for half a day, they did not bother to even call me back. Second of all, when I phoned them quoting this matter, the first thing they did was not the attend to the situation, but to defend ('Technically we have 24 hours to reply to customer's queries - it's in our website').
Nevermind, I proceed to explain the situation to them with regards to the matter. They said they need time to INVESTIGATE into the matter as the SKU number (i.e. product number) that I have quoted is actually a Marcie HOBO, meaning that the item that they have sent me is CORRECT (??). As Reebonz's email purchase invoice and website purchase record does not include a photograph of the item you have purchased, this may be an on-going arguement as I did not take a screenshot of the item I have purchased (but who does that)?
My fellow internet shoppers - let me ask you a question. Do you make a screen shot of all items that you are intending to purchase just in case the retailer screw up the product photo and number, so that you can proof to them what you were intended to purchase? What kind of logic is this?
They call themselves a highend, international retailer. But hang on, net-a-porter, shopbop and mytheresa would never, ever have made a STUPID mistake like this one. Plus if you complain to them, they fix things for you. They will not tell you 'technically they have 3 days to get back to you' of the likes.
Internet shopping is partially about TRUST. These bunch of amateurs have totally broken my trust towards them (I have previously purchased a Celine Luggage Shoulder from them). So buy at your own risk.
Besides, if you are looking for bangs for your bucks, please note that Reebonz is definately NOT the cheapest. As the Euro is low at the moment, all the European sites (mytheresa, luisaviaroma, farfetch) are DEFINATELY cheaper than Reebonz, even including shipping.
I have purchased MBMJ bags, Miumiu bags and prada wallets from them but all my experiences were pretty good..my MBMJ bag was bought at a steal and i was afraid of defects but i did a thorough check in and out but the bag was all fine..so at the moment i would say i have no complaints and would continue to purchase from them..why i would purchase from them is that either the items i wanted were all sold out in singapore or the discounts given were too hard to resist
mmmm ..... If the bag is authentic, you can go to the boutique itself as i experienced this before. i bought my Chanel from europe and my bag got slightly defected. i sent back to chanel boutique here in my country... they do for me
mmmm....reebonz oh reebonz...
every bag is different and even if you purchase from the boutique, there are good and bad versions of it....it's a matter of luck. I have been shopping with them for years and have no problems. While some of you ladies might not be so lucky, I don't think trolling or calling them names is not the way forward. Besides, for every few unsatisfied transaction, there's alot of more that have no issues.
For the first timers, you've read the bad but there are also alot of good feedback on them. Judge for yourself. Meanwhile I am a happy owner of many many bags from them including a fantastic vintage Chanel in great condition, bought for a song.
For the first timers, you've read the bad but there are also alot of good feedback on them. Judge for yourself. Meanwhile I am a happy owner of many many bags from them including a fantastic vintage Chanel in great condition, bought for a song.