Just happened to pop in here and saw this... Imho, Reebonz was doing the right thing, informing you of the defects and canceling your transaction immediately instead of making you go through the excitement of receiving a new bag, the disappointment of finding the defects, and the trouble of sending the bag back to them, and the frustration of waiting for the refund. I have shopped with them previously for household items, and their delivery was fast (I am not too sure about their luxury items but I have no problems with their other stuff). But I have to agree that they are slightly overpriced as compared to Kepris and other retailers.
But that said, things come cheap don't come good, and I guess you are so much luckier as compared to what happened to me lately.
I recently shopped at brandsfever for a YSL Muse Two (perhaps my story should go to the YSL forum). Firstly, they took a long time to deliver the bag (it stated on their website that the delivery will take 1-3 weeks after the event ended, but having heard nothing from them for 2.5 weeks, I decided to email them, and they only replied on the last day of the 3 weeks period).
So, they delivered the bag late (on the 3rd day after the "3 weeks" ended). Alright, I am fine with that. But when the bag arrived, I've got a rude shocked.
It was stated on the website that the material of the bag was "calf leather", but yet, when the bag arrived, it was "suede with lizard-embossed nylon panels". I know that Muse Two is a patchwork bag with either a canvas or suede backing with panels of different material sewn on, but to call "suede with nylon panels" "calf leather" is way too much (only the handles, and the straps were made of calf leather).
Initially, my thoughts were "Ok, it's partially my fault that I did not verify with them the material and I couldn't tell from the picture if it was leather, suede, or any other material while one-sidedly thinking it might be suede as YSL commonly uses lizard-embossed suede on other products, so maybe I should accept the bag."
However, there was one last thing that broke the deal. Upon closer inspection of the bag, there was a tear in one corner of a piece of leather at the opening of the back pocket, and there were a couple of stains here and there. I was really disappointed and I immediately called their customer service and sent in the bag.
Over the phone they sounded like they knew the problems but yet they still decided to send the bag to me. It was really disappointing as they had committed the two deadly errors of retailing: wrong product description, and sending the customers a faulty product, extremely late.
Eventually, they decided to refund me after another week of receiving the product for "inspection". But yet, the most ridiculous thing was that, they claimed, the tear was not a tear. And it will take another 2 weeks for them to refund the money to me.
It's a small amount of cash at 1.4k, but having bought designer items from A to V over the past few months, I was telling myself that this shall be my final purchase for this year, and only to make another purchase after receiving the refund (I keep little cash at hand and all my savings in fixed deposits and it's a grrr to get them out).
But since I am in need of a medium sized satchel for the new school year, I basically missed out on all the sales (the McQueen whipstitched Folklore tote was going for US$800+, while I missed out on countless Alexander Wang and Lanvin bags going for 50% to 80% disc on theoutnet, and Club21 is selling the Dolce & Gabbana Sicily (in black calf/deer skin!) for SG$1.7k, and a oversized Mulberry Taylor for SG$1.2k until this week ends). Gah, it was really... for me.
I guess I will never shop from them again, it was just a pure nightmare. (And the refund is still not in yet after 1.5weeks, it seems like they are dragging it again)
And here's the picture of the tear on the bag... (and they have the audacity to claim that it is not a tear, when I can already see the leather fibers!)
*shudders*
, but I just wanted to say that while brand new bags are not supposed to have scratches, the clasp on some trapeze models are not bright and shiny, some do have a slightly more matte look to it. Also it feels like 'veins' are pretty common on brand new Celine bags. I personally don't like how this looks, but have been told by SAs that this is just leather variation.