My opinion of Hermes is changing...

[dsrm]

As always I’m so thankful for this forum, as reading the valuable and honest sharing makes me feel I’m not the only one. I have fantastic and warm treatment from other luxury brands, and I’m no big spender there. But at the brand I spend the most on, I feel all the things that you ladies talk about, and I always wonder am I the odd one out, why am I spending good money and not feeling good at all. Yes I got some very well made bags, but it all came at a huge monetary cost and emotionally very draining.

The relationship building is nauseating cos it’s built on spending. Even though I spend a lot, I’m told I’m no where near VIP level. And while waiting for my next bag, I feel the pressure to spend. I’ve ended up with many beautiful items for sure but I’m not sure if I need all these trinkets.

For the IG stories that tell of ‘wonderful Sas’ dropping wonderful surprises, I don’t think I’ll ever get to that wonderful stage. I also wonder how true those stories are.

I have started buying from resellers and while there is a high markup, guess what, I’m happy to pay. Zero drama, no emotional games, no pressure and best of all - zero waiting time.

Thank you for the comment. I agree the relationship building is nauseating. I've been purchasing Hermes for 20 years. I have had several SA because they no longer work there. Every time My SA leaves, I have to start rebuilding the relationship.
I travel to Hawaii every year and pick up souvenirs every year. and now even those stores are asking me to build relationship with the SA. and want you to spend before a bag is offered. It's hard to build when there is high turnover with the SA. or they are on vacation when I'm visiting or don't have the product at the location. I'm getting tired of playing their came.
I was told by one SA, it will be very difficult for her to offer me a demand bag because I have never purchased from her, although I appreciate her honesty. I felt s this where Hermes is headed to. Isn't it enough that I am a loyal customer and love the products. and I don't just buy bags. I buy other items because I love the it and not to meet the quota.
sorry for the long rant.....

 

[Meta]

Wow Meta, this is very disappointing and I'm so very sorry for your inconvenience. I understand that people make mistakes, and unfortunate things sometimes happen, but I would have thought that a luxury company would do a better job of quality control than appears to be apparent recently with H. Is the pressure to get things out quickly that intense? One wouldn't think so with the glacial pace of some scarf releases each season....

Hoping everything gets sorted out for you. Thank you for going through the trouble of letting us all know. I tend to not thoroughly inspect my scarves after I get them so I'll have to be more vigilant going forward.

I hope they send you a good one this time as the design is beautiful!

Thank you for your comforting words, ladies. I'll update after I receive my next order.

 

[PetitVoyageur]

Thank you for the comment. I agree the relationship building is nauseating. I've been purchasing Hermes for 20 years. I have had several SA because they no longer work there. Every time My SA leaves, I have to start rebuilding the relationship.
I travel to Hawaii every year and pick up souvenirs every year. and now even those stores are asking me to build relationship with the SA. and want you to spend before a bag is offered. It's hard to build when there is high turnover with the SA. or they are on vacation when I'm visiting or don't have the product at the location. I'm getting tired of playing their came.
I was told by one SA, it will be very difficult for her to offer me a demand bag because I have never purchased from her, although I appreciate her honesty. I felt s this where Hermes is headed to. Isn't it enough that I am a loyal customer and love the products. and I don't just buy bags. I buy other items because I love the it and not to meet the quota.
sorry for the long rant.....

I feel the same way, started to buy Hermès 10 years ago when few ppl even come to know what is this brand not mention the convicted birkin, kelly, constance bags. I appreciate some certain design and quality of their products, but from my observation the quality has been declined through all these years. Now Hermès has the strategy to milk their customer as much as possible to meet each year sale quota, that's the thing I really don't like, they even leverage the reseller to boost the marketing (hehe, look at those Faubourg VIPs).

 

[cravin]

I feel the same way, started to buy Hermès 10 years ago when few ppl even come to know what is this brand not mention the convicted birkin, kelly, constance bags. I appreciate some certain design and quality of their products, but from my observation the quality has been declined through all these years. Now Hermès has the strategy to milk their customer as much as possible to meet each year sale quota, that's the thing I really don't like, they even leverage the reseller to boost the marketing (hehe, look at those Faubourg VIPs).

I respectively disagree with the blanket statement of the brand. They have had the demand > supply formula down to a science for ages. I will agree that the experience is different based on geography down to specific boutique, but there has always been a “game” to dealing with the brand. Once you find that right mix of boutique and SA, sledding becomes easier. I have never felt “milked”

 

[papertiger]

Once upon a time, I ordered the Parures de Samourai CSGM online back in March 2018 as the cw I wanted wasn't in any stores. It arrived fresh from the warehouse with a pinhole on it

Well, I ordered another and returned the one with pin hole, only to receive this...

A red dot sticker right next to a stain, indicating that it's been flagged. Yet somehow, someone overlooked this and packed this into plastic packaging and sent it to warehouse as inventory.

Fast forward to present day, another order from H.com came with a red dot sticker with an X indicating its defect, a pull almost the entire length of the 90cm silk (the pull extends further upon closer inspection after taking this pic). The joys...
View attachment 4669478
In case you're wondering, yes this wasn't available in stores at the time of order, hence my order. Starting to think that I should limit my purchases to stores only, but then again, I already did that with my witch hunt for mousselines 3 years ago. (I went to every store in search of a flawless Iris mousseline).

I've since purchased far much less new season silks. But looks like I still managed to hit the jackpot with their non-existent quality control in my limited purchases.

I am very sorry

 

[Hikitten]

Once upon a time, I ordered the Parures de Samourai CSGM online back in March 2018 as the cw I wanted wasn't in any stores. It arrived fresh from the warehouse with a pinhole on it

Well, I ordered another and returned the one with pin hole, only to receive this...

A red dot sticker right next to a stain, indicating that it's been flagged. Yet somehow, someone overlooked this and packed this into plastic packaging and sent it to warehouse as inventory.

Fast forward to present day, another order from H.com came with a red dot sticker with an X indicating its defect, a pull almost the entire length of the 90cm silk (the pull extends further upon closer inspection after taking this pic). The joys...
View attachment 4669478
In case you're wondering, yes this wasn't available in stores at the time of order, hence my order. Starting to think that I should limit my purchases to stores only, but then again, I already did that with my witch hunt for mousselines 3 years ago. (I went to every store in search of a flawless Iris mousseline).

I've since purchased far much less new season silks. But looks like I still managed to hit the jackpot with their non-existent quality control in my limited purchases.

What’s Shane you’ve had such multiple bad experiences. I hope they were able to resolve it.
But that grey scarf is amazing. What design is it may I ask? And hope you were able to find a new one [emoji7]

 

[Meta]

I am very sorry

What’s Shane you’ve had such multiple bad experiences. I hope they were able to resolve it.
But that grey scarf is amazing. What design is it may I ask? And hope you were able to find a new one [emoji7]

Thank you, ladies.

@Hikitten the design is C'est la Fête, a 90cm double face silk from current SS20 men's collection. And it's actually navy, not gray. Sorry about the lighting!

 

[Hikitten]

Thank you, ladies.

@Hikitten the design is C'est la Fête, a 90cm double face silk from current SS20 men's collection. And it's actually navy, not gray. Sorry about the lighting!

Still beautiful. Love the detailing. And double silk! [emoji7][emoji7][emoji7]

 

[Daosabao]

Thank you for the comment. I agree the relationship building is nauseating. I've been purchasing Hermes for 20 years. I have had several SA because they no longer work there. Every time My SA leaves, I have to start rebuilding the relationship.
I travel to Hawaii every year and pick up souvenirs every year. and now even those stores are asking me to build relationship with the SA. and want you to spend before a bag is offered. It's hard to build when there is high turnover with the SA. or they are on vacation when I'm visiting or don't have the product at the location. I'm getting tired of playing their came.
I was told by one SA, it will be very difficult for her to offer me a demand bag because I have never purchased from her, although I appreciate her honesty. I felt s this where Hermes is headed to. Isn't it enough that I am a loyal customer and love the products. and I don't just buy bags. I buy other items because I love the it and not to meet the quota.
sorry for the long rant.....

If you shop with the same store and is a regular there, if your Sa leaves, could you ask the manager if another Sa can take over your profile?

 

[Daosabao]

I respectively disagree with the blanket statement of the brand. They have had the demand > supply formula down to a science for ages. I will agree that the experience is different based on geography down to specific boutique, but there has always been a “game” to dealing with the brand. Once you find that right mix of boutique and SA, sledding becomes easier. I have never felt “milked”

I still enjoy the quality of the products I buy from H very much. Thank God and touch wood I’ve not had any quality issues so far, beyond the normal wear and tear. I somehow think defects and quality are 2 different things. I’ve experienced defects in products before even from other luxury brands and they were promptly exchanged and the new item is perfect.

 

[maxroxxherhandbags]

Its very interesting for me reading this-My love affair with Hermes dates back to the late 90's when I purchased a CDC -£370 in the Sloane st shop an absolute fortune to me then!
At that time I was able to build a relationship with a lovely SA who although I wasnt a big spender made me feel special
For me its always been the quality and understated luxury of the brand that has appealed and also their creativity and bravery in enlisting the likes of JPG and Margiela as creative directors. Whenever I had a few hundred pounds spare I would buy a scarf, a Hapi,another CDC, a small notebook (ulysse I think its called?) etc these things gave me and still give me joy.
Back in around 2000 I did a pilgrimage to FSH and although not in the market to buy anything major I was shown beautiful bags,even jewellery and watches by SA's who were lovely and knew about the brand-one seeing my passion even showed me the box of SO leathers to drool over! there were no appointments needed no queues it was a lovely luxury shopping experience.
HOWEVER-I have noticed this has changed and it leaves a bad taste in my mouth.
Fast forward 10 years...
Knowing I've wanted a Cape cod watch for the longest time my OH took me to Bond street to try one on with a view to getting it as a gift for a big birthday that was coming up..We waited and waited before we were approached then we were told we had to wait to see a watch salesperson-the watch cost almost £2000 a lot of money for us and we were treated like we were an annoyance while people got helped first that were buying £300 silks.
In the end (40mins of waiting and waiting still no offer of a drink of water or indication how much longer the wait would be) My Husband said "I'm not standing here begging them to sell me something for £2000-if you want to stay waiting like this do..but I'm walking out!-Here's the credit card" and he left the store in a huff-of course the magic had gone then so I left too.
I did get my watch-but at another branch within a department store where though not the 'Hermes boutique experience' we were treated with dignity.
My sadness is that there are now so many people just buying Hermes because its 'expensive' 'luxury' and in the case of the bags Hard/impossible to get that they've sort of ruined it for those of us that actually love the heritage of the brand and its design credentials as well as the (supposed) quality of its workmanship.
For me Hermes has been the epitome of luxury and good design but I see that being watered down.
I really dont really like the way someone who is spending £1000's on a bag is presented the bag with twillys,SLG's charms etc etc to bump up the spend
Call me a purist but if I could afford to buy a new H bag in a boutique It would ruin my experience being pushed (or shall I say encouraged) to spend more and more.
Back to the Cape Cod watch-I now am lucky enough to own two-My second one I brought pre-owned and although it wasnt massively cheaper than new I actually found the buying process much easier and less fraught with the feeling of not being good enough in some way.
Finally I am horrified to read about the way people NOW have to queue or beg for appointments in Paris-and one of the worst things I read here was of a lady wanting a 35 Kelly (I think thats correct) finally getting an appointment and being offered a Picotin 18 or something! I mean its as if we should be grateful for being offered a bag, any bag.
apologies for this LONG post i feel passionate about this and wished to share my feelings and experiences.

 

[loh]

Its very interesting for me reading this-My love affair with Hermes dates back to the late 90's when I purchased a CDC -£370 in the Sloane st shop an absolute fortune to me then!
At that time I was able to build a relationship with a lovely SA who although I wasnt a big spender made me feel special
For me its always been the quality and understated luxury of the brand that has appealed and also their creativity and bravery in enlisting the likes of JPG and Margiela as creative directors. Whenever I had a few hundred pounds spare I would buy a scarf, a Hapi,another CDC, a small notebook (ulysse I think its called?) etc these things gave me and still give me joy.
Back in around 2000 I did a pilgrimage to FSH and although not in the market to buy anything major I was shown beautiful bags,even jewellery and watches by SA's who were lovely and knew about the brand-one seeing my passion even showed me the box of SO leathers to drool over! there were no appointments needed no queues it was a lovely luxury shopping experience.
HOWEVER-I have noticed this has changed and it leaves a bad taste in my mouth.
Fast forward 10 years...
Knowing I've wanted a Cape cod watch for the longest time my OH took me to Bond street to try one on with a view to getting it as a gift for a big birthday that was coming up..We waited and waited before we were approached then we were told we had to wait to see a watch salesperson-the watch cost almost £2000 a lot of money for us and we were treated like we were an annoyance while people got helped first that were buying £300 silks.
In the end (40mins of waiting and waiting still no offer of a drink of water or indication how much longer the wait would be) My Husband said "I'm not standing here begging them to sell me something for £2000-if you want to stay waiting like this do..but I'm walking out!-Here's the credit card" and he left the store in a huff-of course the magic had gone then so I left too.
I did get my watch-but at another branch within a department store where though not the 'Hermes boutique experience' we were treated with dignity.
My sadness is that there are now so many people just buying Hermes because its 'expensive' 'luxury' and in the case of the bags Hard/impossible to get that they've sort of ruined it for those of us that actually love the heritage of the brand and its design credentials as well as the (supposed) quality of its workmanship.
For me Hermes has been the epitome of luxury and good design but I see that being watered down.
I really dont really like the way someone who is spending £1000's on a bag is presented the bag with twillys,SLG's charms etc etc to bump up the spend
Call me a purist but if I could afford to buy a new H bag in a boutique It would ruin my experience being pushed (or shall I say encouraged) to spend more and more.
Back to the Cape Cod watch-I now am lucky enough to own two-My second one I brought pre-owned and although it wasnt massively cheaper than new I actually found the buying process much easier and less fraught with the feeling of not being good enough in some way.
Finally I am horrified to read about the way people NOW have to queue or beg for appointments in Paris-and one of the worst things I read here was of a lady wanting a 35 Kelly (I think thats correct) finally getting an appointment and being offered a Picotin 18 or something! I mean its as if we should be grateful for being offered a bag, any bag.
apologies for this LONG post i feel passionate about this and wished to share my feelings and experiences.

This is a great post. I agree with your recent sentiment about the New Bond boutique in London. Even though we travel to London frequently and my husband is at the boutique fairly often, I've rarely felt the warm, gracious approach as I've had at other locations. I've had a better experience with SA's even at FSH where maybe I can understand a hurried approach given the number of visitors they get there. I can only remember one SA at New Bond that I thought was nice. I even recall seeing one SA basically yell at a customer that they only had Garden Parties left, that it was the end of the day on a weekend and to take it or leave. Can you imagine!

The long queue lines at FSH in the past were also unbelievable, especially when you know how long people waited. I have the same feelings as your husband, I really don't want to be made to feel like I'm begging you to sell me this product, especially if there are other avenues, including resellers and other boutiques to get them. I guess for some this just adds to the appeal. Fortunately, I have a wonderful SA at my local boutique so I mainly make my purchases with her. But if we are travelling I'll still stop by the boutique there but I don't expect anything anything big.

Just my two cents, but I still love H stuff!

 

[Suncatcher]

[QUOTE Finally I am horrified to read about the way people NOW have to queue or beg for appointments in Paris-and one of the worst things I read here was of a lady wanting a 35 Kelly (I think thats correct) finally getting an appointment and being offered a Picotin 18 or something! I mean its as if we should be grateful for being offered a bag, any bag.
apologies for this LONG post i feel passionate about this and wished to share my feelings and experiences.[/QUOTE]

I have never understood the notion of queuing for Hermes - be it for the annual sales or for a bag - it seems so undignified to me and against the grain of what should be a luxury shopping experience.
Having said that, for many many people trying to score a birkin, or get Hermes on sale is worth the ignominy of waiting hours in line or begging for an appointment after a few online rejections. They don’t care about waiting hours in line as it is a means to an end because for many the alternate process is even more painful, unaffordable or unavailable. You see this story replayed over and over again in the Paris thread.

 

[Hikitten]

I completely sympathize with how you feel @maxroxxherhandbags. Though I’m pretty new to H with my first small purchase experience being really pleasant in cities like Rome, Florence and my own home store. But in my recent trip to Paris my experiences at FSH and Sèvres were less than pleasant. The SAs were nice enough but the rush and ordeal to get an appointment was so stressful for me. Unlucky to not able to fix an appointment at FSH I was able to get on the wait list at Sèvres but they weren’t able to give me an idea of how long the wait would be so we left to get lunch. Only during lunch to get a text saying I had 15 minutes to show up for my appointment. Luckily we stayed really close by but I had to leave my husband and kids to run to the store. I was happy to get what I wanted (a herbag) but it was so much pressure and not a pleasant shopping experience at all. I also was able to browse in FSH but the massive amounts of people shopping and waiting around made me get a little anxiety and I’m usually fine around crowds.
After that trip I swore I was done with H and didn’t want to play the game but just this past December I found myself in London on holiday and had to try the New Bond St store for a bag I wanted. First night was so packed and crazy we had to leave right away. The next day I went right after opening and was offered to wait I had plenty of free time so I didn’t mind. But I ended up waiting an hour. During that time the staff was super nice. I was feeling hungover from the previous night so I asked for something to drink which at first he hesitate but I told him I was in desperate need for a drink so he gave in. But really they should be offering drinks to everyone waiting. But I could see how many people were annoyed to wait while wanting to get simple things such as a battery change. Once it was my turn the whole transaction from telling my SA what I wanted to him bringing out and me trying it on took 15 mins and I was paying. I was happy to get the bag I wanted but I didn’t get the whole sit down and browsing experience. No champagne though they did offer (this was 11am by then ). For spending over $4000 on a bag I wouldn’t say it was a luxury experience but I was happy to have gotten the exact bag I wanted.
I haven’t sworn off the H game at this point but am working on building a relationship at my local store which is much more calm and attentive. I think I’ll still stop into boutique during my travels but I won’t expect an amazing shopping experience though it really should be. I really think avoiding the high traffic boutiques are key.

 

[ladysarah]

Thank you for the comment. I agree the relationship building is nauseating. I've been purchasing Hermes for 20 years. I have had several SA because they no longer work there. Every time My SA leaves, I have to start rebuilding the relationship.
I travel to Hawaii every year and pick up souvenirs every year. and now even those stores are asking me to build relationship with the SA. and want you to spend before a bag is offered. It's hard to build when there is high turnover with the SA. or they are on vacation when I'm visiting or don't have the product at the location. I'm getting tired of playing their came.
I was told by one SA, it will be very difficult for her to offer me a demand bag because I have never purchased from her, although I appreciate her honesty. I felt s this where Hermes is headed to. Isn't it enough that I am a loyal customer and love the products. and I don't just buy bags. I buy other items because I love the it and not to meet the quota.
sorry for the long rant.....

Its very interesting for me reading this-My love affair with Hermes dates back to the late 90's when I purchased a CDC -£370 in the Sloane st shop an absolute fortune to me then!
At that time I was able to build a relationship with a lovely SA who although I wasnt a big spender made me feel special
For me its always been the quality and understated luxury of the brand that has appealed and also their creativity and bravery in enlisting the likes of JPG and Margiela as creative directors. Whenever I had a few hundred pounds spare I would buy a scarf, a Hapi,another CDC, a small notebook (ulysse I think its called?) etc these things gave me and still give me joy.
Back in around 2000 I did a pilgrimage to FSH and although not in the market to buy anything major I was shown beautiful bags,even jewellery and watches by SA's who were lovely and knew about the brand-one seeing my passion even showed me the box of SO leathers to drool over! there were no appointments needed no queues it was a lovely luxury shopping experience.
HOWEVER-I have noticed this has changed and it leaves a bad taste in my mouth.
Fast forward 10 years...
Knowing I've wanted a Cape cod watch for the longest time my OH took me to Bond street to try one on with a view to getting it as a gift for a big birthday that was coming up..We waited and waited before we were approached then we were told we had to wait to see a watch salesperson-the watch cost almost £2000 a lot of money for us and we were treated like we were an annoyance while people got helped first that were buying £300 silks.
In the end (40mins of waiting and waiting still no offer of a drink of water or indication how much longer the wait would be) My Husband said "I'm not standing here begging them to sell me something for £2000-if you want to stay waiting like this do..but I'm walking out!-Here's the credit card" and he left the store in a huff-of course the magic had gone then so I left too.
I did get my watch-but at another branch within a department store where though not the 'Hermes boutique experience' we were treated with dignity.
My sadness is that there are now so many people just buying Hermes because its 'expensive' 'luxury' and in the case of the bags Hard/impossible to get that they've sort of ruined it for those of us that actually love the heritage of the brand and its design credentials as well as the (supposed) quality of its workmanship.
For me Hermes has been the epitome of luxury and good design but I see that being watered down.
I really dont really like the way someone who is spending £1000's on a bag is presented the bag with twillys,SLG's charms etc etc to bump up the spend
Call me a purist but if I could afford to buy a new H bag in a boutique It would ruin my experience being pushed (or shall I say encouraged) to spend more and more.
Back to the Cape Cod watch-I now am lucky enough to own two-My second one I brought pre-owned and although it wasnt massively cheaper than new I actually found the buying process much easier and less fraught with the feeling of not being good enough in some way.
Finally I am horrified to read about the way people NOW have to queue or beg for appointments in Paris-and one of the worst things I read here was of a lady wanting a 35 Kelly (I think thats correct) finally getting an appointment and being offered a Picotin 18 or something! I mean its as if we should be grateful for being offered a bag, any bag.
apologies for this LONG post i feel passionate about this and wished to share my feelings and experiences.

This is a great post. I agree with your recent sentiment about the New Bond boutique in London. Even though we travel to London frequently and my husband is at the boutique fairly often, I've rarely felt the warm, gracious approach as I've had at other locations. I've had a better experience with SA's even at FSH where maybe I can understand a hurried approach given the number of visitors they get there. I can only remember one SA at New Bond that I thought was nice. I even recall seeing one SA basically yell at a customer that they only had Garden Parties left, that it was the end of the day on a weekend and to take it or leave. Can you imagine!

The long queue lines at FSH in the past were also unbelievable, especially when you know how long people waited. I have the same feelings as your husband, I really don't want to be made to feel like I'm begging you to sell me this product, especially if there are other avenues, including resellers and other boutiques to get them. I guess for some this just adds to the appeal. Fortunately, I have a wonderful SA at my local boutique so I mainly make my purchases with her. But if we are travelling I'll still stop by the boutique there but I don't expect anything anything big.

Just my two cents, but I still love H stuff!

Its very interesting for me reading this-My love affair with Hermes dates back to the late 90's when I purchased a CDC -£370 in the Sloane st shop an absolute fortune to me then!
At that time I was able to build a relationship with a lovely SA who although I wasnt a big spender made me feel special
For me its always been the quality and understated luxury of the brand that has appealed and also their creativity and bravery in enlisting the likes of JPG and Margiela as creative directors. Whenever I had a few hundred pounds spare I would buy a scarf, a Hapi,another CDC, a small notebook (ulysse I think its called?) etc these things gave me and still give me joy.
Back in around 2000 I did a pilgrimage to FSH and although not in the market to buy anything major I was shown beautiful bags,even jewellery and watches by SA's who were lovely and knew about the brand-one seeing my passion even showed me the box of SO leathers to drool over! there were no appointments needed no queues it was a lovely luxury shopping experience.
HOWEVER-I have noticed this has changed and it leaves a bad taste in my mouth.
Fast forward 10 years...
Knowing I've wanted a Cape cod watch for the longest time my OH took me to Bond street to try one on with a view to getting it as a gift for a big birthday that was coming up..We waited and waited before we were approached then we were told we had to wait to see a watch salesperson-the watch cost almost £2000 a lot of money for us and we were treated like we were an annoyance while people got helped first that were buying £300 silks.
In the end (40mins of waiting and waiting still no offer of a drink of water or indication how much longer the wait would be) My Husband said "I'm not standing here begging them to sell me something for £2000-if you want to stay waiting like this do..but I'm walking out!-Here's the credit card" and he left the store in a huff-of course the magic had gone then so I left too.
I did get my watch-but at another branch within a department store where though not the 'Hermes boutique experience' we were treated with dignity.
My sadness is that there are now so many people just buying Hermes because its 'expensive' 'luxury' and in the case of the bags Hard/impossible to get that they've sort of ruined it for those of us that actually love the heritage of the brand and its design credentials as well as the (supposed) quality of its workmanship.
For me Hermes has been the epitome of luxury and good design but I see that being watered down.
I really dont really like the way someone who is spending £1000's on a bag is presented the bag with twillys,SLG's charms etc etc to bump up the spend
Call me a purist but if I could afford to buy a new H bag in a boutique It would ruin my experience being pushed (or shall I say encouraged) to spend more and more.
Back to the Cape Cod watch-I now am lucky enough to own two-My second one I brought pre-owned and although it wasnt massively cheaper than new I actually found the buying process much easier and less fraught with the feeling of not being good enough in some way.
Finally I am horrified to read about the way people NOW have to queue or beg for appointments in Paris-and one of the worst things I read here was of a lady wanting a 35 Kelly (I think thats correct) finally getting an appointment and being offered a Picotin 18 or something! I mean its as if we should be grateful for being offered a bag, any bag.
apologies for this LONG post i feel passionate about this and wished to share my feelings and experiences.

I like the london stores and especially Bond Street. Honestly I think the people that work there, from the store manager to the security guards are great and they have to put up with a lot of s**t . Sometimes when I go there it’s crazy busy and sooo many people asking for bags or just being a general PITA. It’s so difficult.