Yesterday I went to Louis Vuitton in Montreal to look at the Alma BB in Quetsche again. I have seen the bag in Paris and could not take this bag out of my mind.
I have been to many LV stores around the world and never had the best experience in Montreal. But that's the closest store to where I live. It's a 2 hours drive.
I asked to look at the Alma BB in Quetsche. She looked at her computer and said that there was one left. She then went in the back store and came back about 10 minutes later with a Alma BB and a dust bag that was all wrinkled. I said to her: that dust bag is in pretty bag shape, all of my dust bags are still in perfect condition at home and they don't look like this one.
She looked at me and smile. Right away I had a feeling that there was something wrong. Then I look inside the bag and there was small pieces of something inside. I tried the bag and it looked beautiful on me. She was pushing the sale, following me all over when I was looking at myself in the mirror. Then I said: are you sure it's the last one and she replied yes.
So I said that I needed to inspect the bag. I started to look at the bag and there was 3 scratches on the bag like someone did it with her nails. I showed her the scratches and she said: you know that Epi leather has imperfections. I replied that the bag at over $1600 should be in perfect condition. Then she called another girl and when she saw the bag, she took it from my hands and said: we can order you a brand new one if you wish.
At that point I was upset. I said do you have any Speedy B 30 DE in stock. The 1st girl said no. So I said I will go for a walk and come back to look at other bags.
I came back and the same 1st girl said to me: can you give me your phone # and we will order you a new bag. I said no. Then her day was over and she left me with the second SA.
I started to look at different new bags in DE and asked said to her: it's too bad that you don't have any Speedy B30 DE in stock because I would have bought one. She then said to me: we do have 2 in stock. I was happy and upset at the same time because I could have drove the 2 hours back home without the bag.
She went to get the 2 bags and one still had all the plastic etc. So I felt good that it was brand new. I said that I would buy it.
I then had to pay with my gifts Visa cards that I had saved for a while to buy the bag. She said that another girl would take care of the bill. The 3rd girl was not impressed because it was a lot of Visa cards. She was not the nicest girl and was almost upset to have to do my transaction.
After being in the store for almost 2 hours I ask if I could get water. She replied: we don't give water anymore. So I said that I was really thirsty and she said they could give me tap water.
Then I said I would like to get a box please for my Speedy. Two of them looked at me like they did not want to give me the gift box. I said that I had called LV and that they told me that I was allowed a box with my purchase like in any stores. They gave it to me but were not impressed.
It was not the most pleasant experience, it's not the 1st time that I go to this store and that they act like this.
I have been to many LV stores around the world and never had the best experience in Montreal. But that's the closest store to where I live. It's a 2 hours drive.
I asked to look at the Alma BB in Quetsche. She looked at her computer and said that there was one left. She then went in the back store and came back about 10 minutes later with a Alma BB and a dust bag that was all wrinkled. I said to her: that dust bag is in pretty bag shape, all of my dust bags are still in perfect condition at home and they don't look like this one.
She looked at me and smile. Right away I had a feeling that there was something wrong. Then I look inside the bag and there was small pieces of something inside. I tried the bag and it looked beautiful on me. She was pushing the sale, following me all over when I was looking at myself in the mirror. Then I said: are you sure it's the last one and she replied yes.
So I said that I needed to inspect the bag. I started to look at the bag and there was 3 scratches on the bag like someone did it with her nails. I showed her the scratches and she said: you know that Epi leather has imperfections. I replied that the bag at over $1600 should be in perfect condition. Then she called another girl and when she saw the bag, she took it from my hands and said: we can order you a brand new one if you wish.
At that point I was upset. I said do you have any Speedy B 30 DE in stock. The 1st girl said no. So I said I will go for a walk and come back to look at other bags.
I came back and the same 1st girl said to me: can you give me your phone # and we will order you a new bag. I said no. Then her day was over and she left me with the second SA.
I started to look at different new bags in DE and asked said to her: it's too bad that you don't have any Speedy B30 DE in stock because I would have bought one. She then said to me: we do have 2 in stock. I was happy and upset at the same time because I could have drove the 2 hours back home without the bag.
She went to get the 2 bags and one still had all the plastic etc. So I felt good that it was brand new. I said that I would buy it.
I then had to pay with my gifts Visa cards that I had saved for a while to buy the bag. She said that another girl would take care of the bill. The 3rd girl was not impressed because it was a lot of Visa cards. She was not the nicest girl and was almost upset to have to do my transaction.
After being in the store for almost 2 hours I ask if I could get water. She replied: we don't give water anymore. So I said that I was really thirsty and she said they could give me tap water.
Then I said I would like to get a box please for my Speedy. Two of them looked at me like they did not want to give me the gift box. I said that I had called LV and that they told me that I was allowed a box with my purchase like in any stores. They gave it to me but were not impressed.
It was not the most pleasant experience, it's not the 1st time that I go to this store and that they act like this.
