Hi, its just a cosmetic issue, if you peeled the cracked plastic like edging material off you would see that the leather edge below is just fine. Sounds like you are upset about it and that's enough to spoil the joy of having this bag, if so, then maybe its better to just return it and find a bag you love right from the get go?Thanks so much for your answer! Do you know anybody in Europe you can recommend to fix this? How much you think this would cost? Also if this would be worn without fixing would it cause bigger damage? I still think to return it but would like to here your opinion
Is there anyway that you can get the bag to a specialist like our own Doc to have her examined in person? or do you have a tight return window?Hi, its just a cosmetic issue, if you peeled the cracked plastic like edging material off you would see that the leather edge below is just fine. Sounds like you are upset about it and that's enough to spoil the joy of having this bag, if so, then maybe its better to just return it and find a bag you love right from the get go?
Good luck
doc
I still can not believe the SA said this is normalI msg the Pinkie* my story and she suggests me to post here to let everyone see. thank you
what happened to me is brand new purchased in H 3 days ago, my first H bag Kelly 28 Retourne gold hardware Madame leather also have sealant crack and other hard to repair defects ( detail will in my thread), will contact SA for return.
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The link is my thread:
Should I return this Kelly?
Just got this baby 2 days ago, this is Kelly 28 Madame leather Noir retourne and this is my first kelly. Madame is like epsom but a little softer. When I check the condition in-store, did see the sealant cracked on both side and SA said that's normal, later back home when I try on I notice that...forum.purseblog.com
Btw-I saw a white Kelly like yours for sale on the Bagista website they are london based-If you want a replacement one.I still can not believe the SA said this is normal