Sorry my answer took so long. It has been quite busy. Yes, mine got stuck in customs too and had to pay it (used nettituonti program so I paid it easily and quick through internet. And you don't have to wait for the letter to come home. If you have the tracking number you will see all the information you need on posti.fi, weight, date of arrival and for name I wrote elady and you know how much it cost).
I think it is the date when you really get the items, because they haven't reached you yet. When you pay the customs the tracking continues and you can follow it there again. It says released from customs or something.
I've sended pictures for authentication yesterday to an authenticator and she has answered on 2 of 3 items. Both of them seems to be authentic

But I'm thinking of maybe selling one of them cause I already found something new I fell in love with and bought. It is on its way here

Still thinking about going to LV store anyway if I want to sell something I really want to be sure.
And about that return policy. They state on their website that they have life lasting return policy if the items turns out to be fake.
But my items were in really good condition. The one that supposed to have a smell it is barely noticable. And the BC item was in very good condition from inside out, but had little worning out on one edge of bottom. I was pleasently suprised with my order. And good package, all though I didn't have any dustbag on my items but I knew that. Maybe I'll just buy new/used for them