Hi everyone,
I would appreciate your thoughts and input on returning a bag to Mulberry. You may have read a thread I posted about the postmans lock on my denim ticking bayswater, purchased in the online sale preview.
I received the order the day after ordering (so it will be 2 weeks this wed). I loved it so took all the paper off the handles etc. However, when I went to use it last week I noticed that the rwisty lock bit feels really really loose like it would just fall off and doesn't stay closed. I have checked my other 3 bays and none are like this.
Although I still love the bag when something like this happens I tend to fall out of love with it and view it as a bit tainted (stupid i know but can't help it). I really don't want to have to send a brand new bag off for repair, but would I be able to return it for a refund given when I bought it and that i have removed the paper on the handles etc? I am pretty much at the 2 week limit too as not sure if it starts when you order or receive and they have to have had it back by the 14 days or you just 'post' it back within 14 days.
Thanks for your help
I would appreciate your thoughts and input on returning a bag to Mulberry. You may have read a thread I posted about the postmans lock on my denim ticking bayswater, purchased in the online sale preview.
I received the order the day after ordering (so it will be 2 weeks this wed). I loved it so took all the paper off the handles etc. However, when I went to use it last week I noticed that the rwisty lock bit feels really really loose like it would just fall off and doesn't stay closed. I have checked my other 3 bays and none are like this.
Although I still love the bag when something like this happens I tend to fall out of love with it and view it as a bit tainted (stupid i know but can't help it). I really don't want to have to send a brand new bag off for repair, but would I be able to return it for a refund given when I bought it and that i have removed the paper on the handles etc? I am pretty much at the 2 week limit too as not sure if it starts when you order or receive and they have to have had it back by the 14 days or you just 'post' it back within 14 days.
Thanks for your help