I recently purchased a Movado Fiero. A $4,000.00 watch.
Within three weeks of owning the watch I reached for my car door after a seminar and it fell to the pavement. Just a defective pin. Things happen.
I drove around a few jewlers looking for a pin. Unable to find it I resorted to calling Movado customer care. Now they claim to be the manufactuer of the watch but this "particular" pin is not in thier parts list and the entire bracelet would need to be replaced.
I had a jeweler solder in a piece of silver wire- a temporary fix but it was a new watch to me. I liked its simple elegance.
We had daylight savings time so I had to adjust the time one hour.
As Im pulling out the crown it literally falls off the stem onto the floor. I found it and pressed it back on after i adjusted the time. So far it has stayed on.
Customer service for this matter as well says, sure we can fix it, send it in and we will let you know how big the bill is.
All I really want is a simple pin from the company. They are unable to help me.
Great Investment, great company, great customer service.
Id go buy a Timex