No clue but from my experience the high turnover rate isn't anything new. I've had over 10 SAs since 2009 and currently do not have one. My guess is that people move on either up the ladder or to other higher paying jobs at other companies. One SA went to France, another went to work at Christofle and the list keeps going on...
Hmm. I know which 2 SAs you are referring to, M went to Paris and A went to Christofle. They both were my SAs at different times. I wonder if it’s the same in other stores. Reading some posts here, people seem to have long standing relationships with their SAs.