Wow, I guess it depends on location. Every time I have walked into my boutique they either have minis on display or shown me minis hidden in the back and cabinets. I’ve seen all sorts of colors there and I turned down quite a few.
It may also have to do with your relationship with your SA and store. I have the most wonderful SA and we love chatting about everything, about their personal life and kids not just about Chanel. The store manager also knows me, too. My SA is extremely open to me about any minis they have and the last one I was after, in a highly coveted color, they checked through every shipment for me as soon as a shipment arrived in their boutique (on the days they were working), and many times they get multiple shipments in a day. As soon as they saw it, they grabbed my bag, and said they even hid the white box, with the mini inside, from their coworkers fresh out of the shipment. I don’t know where they hid it especially with cameras around (maybe their locker? lol) probably with the manager’s approval though, but they did until I made it into the store. I do live close by and always make it there in a very timely manner (like within the hour or two), which they definitely know about me; they also know that when I say I’m after something they know I am 100% buying and not returning, or nitpicking over cosmetic stitches, one flat quilt, the leather end sticking out of the chain strap, etc. When I made my purchases, all of the other SA’s are always staring daggers at us, visibly mad or jealous, even while helping their own customers from across the room. Especially a lot of times, they only receive one mini of a color for the entire store/collection and a lot of cities only have one store.
They don’t do any sort of waitlists at my store. And all of the many other stores I’ve talked to don’t do waitlists anymore either. I know many years ago they used to, I’ve been on some, (they also used to have direct lines to boutiques where an SA would answer the phone), but I’m pretty sure they did away with waitlists for a while. They don’t do reserves or holds on classics and minis, it is first come, first serve. But like someone else said, your SA can bend some rules and help you secure one if they like you or have a good relationship with you or just feel like going out of their way for you to help you get what you want without getting any commission in return for it. Of course, not all SA’s do things out of kindness and others are only about money and making commission, driven to only do things that will make them commission rather than building a relationship or providing exceptional customer service — so, it also depends on the one SA you find and luck.
Trust me, when you do find “the one”, try to stick to that SA and boutique. And it extremely helps 1000% to buy from your local store and get your face known to them and the manager. Even the security guards know who I am lol. But at the same time, I have also been offered minis from SA’s that I’ve met from boutiques nowhere close to where I live. I think with those, I was just very persistent and friendly.
I know everyone likes to say that Chanel doesn’t care or doesn’t care about their customers. But, I believe they actually do to some extent, to their good clients. I know for sure that they read the client surveys, you know the ones you randomly get from the store director, after you make a purchase from their boutique. I had a hiccup with another SA and brought that up in my survey and the store manager immediately reached out wanting to talk about it, wanting to improve, and sincerely apologizing. That one SA avoids me every time I walk into the store now lol. I’m a very blunt and honest person, and I don’t care if they ban me (which, to my surprise, it has actually been the total opposite: I’ve experienced a better relationship and more respect because of it) so I also mentioned other things I’ve noticed that they could improve on and I have definitely noticed many changes for the better at my store since then. I’ve seen this question asked about what luxury is/means before in other threads and on social media, and I think this right here, this is a part of the answer as to what luxury is.