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Wow, the only bag that the handle has ever ripped out from like this for me was a $70 bag from Steve Madden! Good luck and keep us updated *fingers crossed*
So sorry to hear what happened to your bag, soramillay, but I'm glad to hear that Marco is taking it back directly to assess and repair. I remember someone mentioning before that, for other smaller repairs, he has asked the customer to get the repair done locally (to be reimbursed by MM) due to the cost and commercial import taxes involved in sending the bag back to Italy. I'm glad that he's taken this route of taking it back directly for repairs in this case, though, and hopefully he will find the flaw too, so that he can rectify it moving forward. Keeping my fingers crossed for you.
I noticed the last sale being deleted off the blog too. I suppose they don't want to keep around all the sale posts as it otherwise may give new customers who just stumble onto the website/blog the expectation of frequent (and occasionally heavy) discounts? Although they seem to have at least started keeping around the sale posts that also contain useful reference information, like info on new models, types/colours of leathers, comparisons with other styles, etc! It was even more frustrating when they kept deleting those posts too, since obviously you'd expect the blog to be one of the best reference sources for the brand...
I noticed that, too. Maybe so info on sale won’t appear to be that often?
I must say I am also a little shocked by what happened to your bag. I have been buying his bags for well over 10 years now. I think Bonnie and I purchased the first bags he made under the MM brand and previously we were buying BE bags that were made by Marco. In all that time I have never had an issue with any of his bags. Although I must say that the hardware that was used on the BE bags was of a much lower quality than Marco uses on his MM bags. Many of us who bought BE bags complained to Jackie about the quality of the hardware the gold was not only an awful color but it went brassy and often peeled and scratched. I have not had problems with MM hw scratching or tarnishing. I never bought anything but silver HW on BE bags because the gold was so bad in my opinion. I often purchase MM bags with gold HW as it is a lovely soft gold and as I previously mentioned I have never had a problem with any of his HW. I also tend to use my MM totes as workhorses carrying quite a bit of stuff in them. I am pleased to hear Marco is taking care of this but I knew he would his customer service has always been excellent. I will be curious to hear what he says happened to you bag. It is such a pretty bag such a great color leather.
I was one of those customers
. Awhile back a handle on my brand new Demetra ripped open and Marco was very sad. However, since there was no hardware involved, my local cobbler shop fixed it quickly. They didn't do the prettiest job, but it's really really hard to see anyway and Wine Africa is an extremely forgiving leather color, with dark stitches getting lost in its reflective shine and texture .
I think you are right about this.I noticed that, too. Maybe so info on sale won’t appear to be that often?
Bonnie this is just gorgeous. I love the style and the Mauve Aquila is amazing. I am in love with this bag.
Gorgeous! I like this style so much now. I will definitely get another one.
