Gorgeous love the color and style it is amazing. Enjoy it's such a stunning bag!!!
Massaccesi Handbags
- Thread starter bonniekir
- Start date
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That’s really pretty! Enjoy your new bag! [emoji7][emoji7][emoji7]
Thank you so much! [emoji4]
Thank you! [emoji4] I love the colour too and the style is definitely pretty and practical.
Thank you! [emoji4] I’m going to use it tomorrow.
Ladies, my Cassandra has had hardware problems...both sides have come loose and the pins won't stay in. So I told Marina and she said she would send a new pin. I never heard back from her. So this morning I sent her a new email asking why.
I just got a very sweet personal email from Marco. He says they are no longer working with Marina and he apologized profusely for this situation. He says he is personally handling customer service now and will have my new hardware shipped to me within two days and will make every effort to see that this does not happen again.
I just got a very sweet personal email from Marco. He says they are no longer working with Marina and he apologized profusely for this situation. He says he is personally handling customer service now and will have my new hardware shipped to me within two days and will make every effort to see that this does not happen again.
That’s a big deal! On the one hand, I am excited that MM are paying attention to some less happy rumblings from the customers (and maybe even read TPF
) and taking steps towards making things right. On the other, I hope it’s a temporary solution, as I imagine Marco is very busy... well, making our bag dreams come true and thus customer communication will probably be on the slower side. Plus, I wouldn’t want to distract him from work by asking a million questions about colorblocking options .
That's interesting.... I recently got my order - with some mistakes which... I can live with. I am more hung up on the swatch I asked Marina to send with my stuff, but wasn't sent. I was about to email her and ask her if maybe Colette has a sample as I'm really wanting to see it, and I don't expect them to mail me one little swatch from Italy. Anyway, I had asked Marina about a hot or bright pink in flat calf and it does exist!!! Woot!!! She sent me a pic, but there is a mark up to use this leather because it is not part of their regular stock. I definitely understand and am willing to pay the mark up for the right color, IF I CAN SEE IT IN PERSON. I guess we should wait and see who the contact person is now.
I'll post pics of my goodies later tonight! [emoji7]
O. M. G. Hot pink flat calf???? Can you post the pic???
Riiiight? I dream of a Zhoe in hot pink! [emoji7] [emoji7] [emoji7]
Here you go. It's very pretty, but doesn't look as bright or dark as I would like. But it's hard to go by a picture. I reeeeeally want to see it irl.
Lol. I was thinking a mini Zhoe in hot pink, maybe with black color blocking. Sigh.
Oh, there is promise here!! Hope you get that swatch, And so we can also take a look!
That sounds so pretty!
Yes! That's what I thought. I'll follow up with them after the holiday craziness.
Oh my - that is interesting!
I'm glad to hear you received a message from Marco and are getting your hardware concern addressed.
Ooh.... I’d want to see it IRL if I were you, too! This is exciting! [emoji4]
