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#226
reneeluvscoach said:
I am really over TRR. I bought these two velos, sorry for the crappy pix, I was in a hurry. A bronze and a lagon. The lagon was listed as "heavy discoloration throughout". It literally only has minor color loss at the corners, it's beautiful. The long strap is kinda wonky, probably from storage, but no big deal. It was listed as not eligible for return, which was fine, cuz it was super cheap. The bronze, however, was NOT listed as ineligible for returns but came with a tag saying as much, while the lagon has no tag on it whatsoever. While the bronze is beautiful, there's a huge difference in the length of the long strap. (The bag is actually slightly larger, too.) The photo shows the lagon strap on the shortest hole with the bronze strap on the longest. There's quite a difference and the top of the bronze sits really dang high xbody. So now, if I want to return the bronze, I'm going to have to go to battle with TRR. Then I'll probably get stuck with another credit, forcing me to buy from them again. :tdown: Maybe I'll just suck it up. Has anyone use strap extenders with their Bals?

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Did TRR list the strap lengths incorrectly? I just took a look a three Velo listings on their site and they all have different long strap drops. So who knows where they're measuring from, are they including hardware? Are they giving the longest measurement? :confused1:

Just as an FYI, Bal changed their straps in 2012 if I remember correctly, previous to that there was no adjustment. My pearly bronze strap is the same length as my 2010 castagna so it looks like they went back to the early strap measurement for that particular 2013 limited edition.

I don't think you'd have a problem returning the pearly bronze if there was an error on the listing. I'd argue for a refund over a credit if it was their error.
 
#227
reneeluvscoach said:
I am really over TRR. I bought these two velos, sorry for the crappy pix, I was in a hurry. A bronze and a lagon. The lagon was listed as "heavy discoloration throughout". It literally only has minor color loss at the corners, it's beautiful. The long strap is kinda wonky, probably from storage, but no big deal. It was listed as not eligible for return, which was fine, cuz it was super cheap. The bronze, however, was NOT listed as ineligible for returns but came with a tag saying as much, while the lagon has no tag on it whatsoever. While the bronze is beautiful, there's a huge difference in the length of the long strap. (The bag is actually slightly larger, too.) The photo shows the lagon strap on the shortest hole with the bronze strap on the longest. There's quite a difference and the top of the bronze sits really dang high xbody. So now, if I want to return the bronze, I'm going to have to go to battle with TRR. Then I'll probably get stuck with another credit, forcing me to buy from them again. :tdown: Maybe I'll just suck it up. Has anyone use strap extenders with their Bals?

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The Real Real had gotten very bad with their descriptions. They're lucky if they even get the model of the bag correct and I've pointed this out to a representative. I feel the bigger this company has become the more unreliable they are. Good luck I hope they will give you a return.
 
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#228
muchstuff said:
Did TRR list the strap lengths incorrectly? I just took a look a three Velo listings on their site and they all have different long strap drops. So who knows where they're measuring from, are they including hardware? Are they giving the longest measurement? :confused1:

Just as an FYI, Bal changed their straps in 2012 if I remember correctly, previous to that there was no adjustment. My pearly bronze strap is the same length as my 2010 castagna so it looks like they went back to the early strap measurement for that particular 2013 limited edition.

I don't think you'd have a problem returning the pearly bronze if there was an error on the listing. I'd argue for a refund over a credit if it was their error.
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Honestly, I don't even pay attention to the strap drops because they're usually inaccurate. It was not their fault that I was unaware that this model's strap was so much shorter, that's on me.

I do remember when the changed to the adjustable strap because I was so happy about it!

I'm more exasperated because I know it wasn't a final sale, yet the put the tag on it as if it was, so I'm anticipating doing battle, lol; whereas the other WAS final sale, which is fine. It was $350 for a bag that ended up being in excellent condition, score!
 
#229
reneeluvscoach said:
Honestly, I don't even pay attention to the strap drops because they're usually inaccurate. It was not their fault that I was unaware that this model's strap was so much shorter, that's on me.

I do remember when the changed to the adjustable strap because I was so happy about it!

I'm more exasperated because I know it wasn't a final sale, yet the put the tag on it as if it was, so I'm anticipating doing battle, lol; whereas the other WAS final sale, which is fine. It was $350 for a bag that ended up being in excellent condition, score!
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I thought they listed everything as final sale? I know all the bags I’ve purchased always had a final sale tag, but I still was able to return several when the listing wasn’t accurate. It’s been awhile though.
 
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