I had a horrible experience at a FP Coach boutique and I called Coach customer service to complain. I called and complained because I recently bought a Sabrina at a FP Boutique and it was damaged. I never used it and the tags were still on it. So, the SA told me to go back to the original FP Coach where I bought the Sabrina, but I said I didn't feel like going there. It doesn't make sense to me why I have to go back there. So, I decided to just return it because I didn't want to deal with it. I told the SA that I wanted to return it and have a refund, but the SA said I could get only Merchandise Credit, because I exchanged a wristlet for the Sabrina and paid the difference. I didn't feel like arguing with the SA anymore and took the Merchandise Credit. I really wanted a refund, but the SA was a jerk. Did I do the right thing by calling to complaining to Coach?