Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[shopinlovet]

My SM assisted me my second trip into the store because my SA was swamped. I had no idea who she was and was already so nervous about shopping at H lol. Even after the SM told me not to worry and that any sale would be put under my SA's name (I'm sure I was oozing anxiety and she could see it all over my face, hah), I was still super nervous and only picked up a couple things that day. I wrapped up as my SA freed up and then my SA told me that was her boss helping me The SM gave me her card and I texted her thank you afterwards.

I say hi every time I see her in store and I recently shot my SM a text asking if she would be willing to assist me since my SA was on leave. She was able to tell me the date my SA would be back, so it was really helpful to have some sort of relationship with the SM!

Random thought. Does anyone know if SM are the only ones who can place sales under your SA’s name? Because someone I met today has done that for me since my SA was busy too and now I’m wondering if that’s the SM of my store hahahaha. My thought process is if it was another SA then they would want the sales under their account.

 

[acrowcounted]

Random thought. Does anyone know if SM are the only ones who can place sales under your SA’s name? Because someone I met today has done that for me since my SA was busy too and now I’m wondering if that’s the SM of my store hahahaha. My thought process is if it was another SA then they would want the sales under their account.

Other SAs can do it. Usually they are pretty respectful of each others’ client relationships.

 

[shopinlovet]

Other SAs can do it. Usually they are pretty respectful of each others’ client relationships.

Thank you for clarifying

 

[bethr202]

I read somewhere (sorry- forgot where) that SA’s commission goes up if you buy more than one item in a transaction. Can someone confirm if this is true or not? Thank you in advance!

 

[acrowcounted]

I read somewhere (sorry- forgot where) that SA’s commission goes up if you buy more than one item in a transaction. Can someone confirm if this is true or not? Thank you in advance!

Not true. They probably have metrics for average items per sale but you really shouldn't be caring about things at that level.

 

[h_collector]

Thank you all, I will sleep better tonight. She can definitely afford it all. She is just a person who changes her mind a lot and I should’ve remembered that. It took her eight years to fill her house with furniture because she couldn’t decide. I thought this time it would be different because she’s awkward with fashion and really wanted me and the SA to help her out. As they say, past behavior is the best predictor of the future behavior.

It is not your responsibility.. be relaxed and do not overthink this. Even if your friend returns half of the purchase, your SA sold the other half and got commission

 

[Capitaliste]

I now need some insights/advice for dealing with my SA.

So, I had an appointment with my SA at 2pm on a weekday, and I normally set up an appointment a few days ahead. (I also avoid any peak time because I hate shopping in the crowded.) There were clients A and C who were booked with my SA at 1pm and 3pm, respectively. (So, I am the client B here.)

As usual, I arrived in my home store early just to browse some items and to get hydrated, etc. I arrived at 1:30 pm this time. My SA saw me at around 1:40 pm while she was with the client A. My SA told me that she would see me soon. Then, out of all sudden, one client of my SA, client D, showed up without an appointment around 1:50pm. The client A left (after her shopping) and my SA gave her full attention to the client D. I then waited until 2:45 pm. My SA apologized for my wait time accordingly. Then during the last 15 minutes, my SA multi-tasked (e.g., texting to other clients) and I was not able to get any good attention from my SA. I still ended up purchasing some items, however.

The problem is that I was and am not happy with this experience.

- Client D was a big spender because she bought a canvas taurillon regate RMS rolling trolley luggage (which costs at least $10,000) and a couple of clothes that come with the garment bags. I wasn't a big spender (since my purchase would only be around $1,200 this time). Does this justify my long wait???
- If Client D is the VIP and I am not, does this justify my long wait???
- I did not complain or comment on my waiting time in front of my SA. But, I was pretty irate inside on my way back home after shopping. Plus, this is the second time having to wait like this even when I had an appointment ahead of time. (In other times, my SA is almost always late for 5-10 minutes, which I am OK with that.)
- Additional info: I take my whole day off when I go to my home store because it takes 2 and 1/2 hours each way (and my SA knows this). So, to me, it seems logical to be upset with this poor client service.

The bottom line is, I do not want this experience again. Can I tell the SA that I would leave the store without any notice if I wait for 15 minutes and not served on time? Or, what's the best way to deal with this problem? Thanks!

 

[addiCCted]

Can I tell the SA that I would leave the store without any notice if I wait for 15 minutes and not served on time? Or, what's the best way to deal with this problem?

You are the client. You dictate how you want to be treated. Bc you were so patient before, you’ve signaled to your SA that you don’t mind waiting. No fault on you but I think at this point your sa is just abusing your kindness.


From your SA point of view. I have an opportunity to make 30k+ or 1k. Yea sucks but that’s just life. So leave next time and see what she does and how she treats you. If she doesn’t care then you have your answer and time to move on and find another sa.

 

[OnlyModa]

I now need some insights/advice for dealing with my SA.

So, I had an appointment with my SA at 2pm on a weekday, and I normally set up an appointment a few days ahead. (I also avoid any peak time because I hate shopping in the crowded.) There were clients A and C who were booked with my SA at 1pm and 3pm, respectively. (So, I am the client B here.)

As usual, I arrived in my home store early just to browse some items and to get hydrated, etc. I arrived at 1:30 pm this time. My SA saw me at around 1:40 pm while she was with the client A. My SA told me that she would see me soon. Then, out of all sudden, one client of my SA, client D, showed up without an appointment around 1:50pm. The client A left (after her shopping) and my SA gave her full attention to the client D. I then waited until 2:45 pm. My SA apologized my wait time accordingly. Then during the last 15 minutes, my SA multi-tasked (e.g., texting to other clients) and I was not able to get any good attention from my SA. I still ended up purchasing some items, however.

The problem is that I was and am not happy with this experience.

- Client D was a big spender because she bought a canvas taurillon regate RMS rolling trolley luggage (which costs at least $10,000) and a couple of clothes that come with the garment bags. I wasn't a big spender (since my purchase would only be around $1,200 this time). Does this justify my long wait???
- If Client D is the VIP and I am not, does this justify my long wait???
- I did not complain or comment on my waiting time in front of my SA. But, I was pretty irate inside on my way back home after shopping. Plus, this is the second time having to wait like this even when I had an appointment ahead of time. (In other times, my SA is almost always late for 5-10 minutes, which I am OK with that.)
- Additional info: I take my whole day off when I go to my home store because it takes 2 and 1/2 hours each way (and my SA knows this). So, to me, it seems logical to be upset with this poor client service.

The bottom line is, I do not want this experience again. Can I tell the SA that I would leave the store without any notice if I wait for 15 minutes and not served on time? Or, what's the best way to deal with this problem? Thanks!

Maybe next time say that you normally do not mind waiting, but this time you have to be somewhere? Your SA should be able to grab the SM or assistant SM to help them out. I understand they do not want to ignore the high spender but you and your time should be respected as well

 

[Capitaliste]

You are the client. You dictate how you want to be treated. Bc you were so patient before, you’ve signaled to your SA that you don’t mind waiting. No fault on you but I think at this point your sa is just abusing your kindness.


From your SA point of view. I have an opportunity to make 30k+ or 1k. Yea sucks but that’s just life. So leave next time and see what she does and how she treats you. If she doesn’t care then you have your answer and time to move on and find another sa.

Thank you! I agree that I have made a mistake allowing her to abuse my patience and kindness (even if she did not mean to [I hope]). I just want to learn the best non-aggressive, yet affirmative/polite action that I can do to avoid this experience in the near future. I cannot switch to another SA at this point; I've already spent a lot and am waiting for my last bag.😅

Maybe next time say that you normally do not mind waiting, but this time you have to be somewhere? Your SA should be able to grab the SM or assistant SM to help them out. I understand they do not want to ignore the high spender but you and your time should be respected as well

Thank you. That seems like a good approach (even if I am not a good liar). I hope someone could have helped me instead. I had like 3-4 different SAs asked me if I have been helped; I told them "yes," because my SA knew that I was waiting and I was hoping to see my SA soon. I just didn't expect it would be this long....

 

[Letter]

Woah. I don’t know how to handle it but that’s not ok.

And sorry but a vip should know how to make an appointment of have their assistant do it ahead of time.

Maybe ahead of next appointment say something like “you seemed very busy last appointment and it was hard to get my shopping done. Is there a time or day you are less busy/stressed?”

 

[Capitaliste]

Woah. I don’t know how to handle it but that’s not ok.

And sorry but a vip should know how to make an appointment of have their assistant do it ahead of time.

Maybe ahead of next appointment say something like “you seemed very busy last appointment and it was hard to get my shopping done. Is there a time or day you are less busy/stressed?”

Thanks for your comment. Yes, I think your suggestion is very good and I would consider trying that via texts (since my SA and I communicate frequently via texts).

 

[WhiteBus]

I now need some insights/advice for dealing with my SA.

So, I had an appointment with my SA at 2pm on a weekday, and I normally set up an appointment a few days ahead. (I also avoid any peak time because I hate shopping in the crowded.) There were clients A and C who were booked with my SA at 1pm and 3pm, respectively. (So, I am the client B here.)

As usual, I arrived in my home store early just to browse some items and to get hydrated, etc. I arrived at 1:30 pm this time. My SA saw me at around 1:40 pm while she was with the client A. My SA told me that she would see me soon. Then, out of all sudden, one client of my SA, client D, showed up without an appointment around 1:50pm. The client A left (after her shopping) and my SA gave her full attention to the client D. I then waited until 2:45 pm. My SA apologized my wait time accordingly. Then during the last 15 minutes, my SA multi-tasked (e.g., texting to other clients) and I was not able to get any good attention from my SA. I still ended up purchasing some items, however.

The problem is that I was and am not happy with this experience.

- Client D was a big spender because she bought a canvas taurillon regate RMS rolling trolley luggage (which costs at least $10,000) and a couple of clothes that come with the garment bags. I wasn't a big spender (since my purchase would only be around $1,200 this time). Does this justify my long wait???
- If Client D is the VIP and I am not, does this justify my long wait???
- I did not complain or comment on my waiting time in front of my SA. But, I was pretty irate inside on my way back home after shopping. Plus, this is the second time having to wait like this even when I had an appointment ahead of time. (In other times, my SA is almost always late for 5-10 minutes, which I am OK with that.)
- Additional info: I take my whole day off when I go to my home store because it takes 2 and 1/2 hours each way (and my SA knows this). So, to me, it seems logical to be upset with this poor client service.

The bottom line is, I do not want this experience again. Can I tell the SA that I would leave the store without any notice if I wait for 15 minutes and not served on time? Or, what's the best way to deal with this problem? Thanks!

If this were not Hermes how would you be dealing with this?
I would feel badly done by and that I was not valued as a client.

You were badly treated and your good nature was abused.
As someone else wrote because this has happened before and you let it pass without comment, you unconsciously signalled your approval.

You are not alone on this forum in that your Hermes store is somewhere that you have to travel some distance to visit.
This means that just leaving rather than waiting is a gesture that affects you more than your SA. It would need to be a spontaneous action. Certainly DO NOT threaten to do that.

The time to complain has now passed, but next time you arrange an appointment make the point that you hope your SA will be able to see you when arranged and not deal with another drop in client first like last time because your time is limited too.

I think your reaction to multi-tasking seems unreasonable.
It depends on how this was done. It's not unreasonable to expect the undivided attention of an SA, nonetheless if you expect her to respond to your frequent texts, it has to happen some time and if there was a lull in your interaction, why should she nit use it.

 

[Capitaliste]

If this were not Hermes how would you be dealing with this?
I would feel badly done by and that I was not valued as a client.

You were badly treated and your good nature was abused.
As someone else wrote because this has happened before and you let it pass without comment, you unconsciously signalled your approval.

You are not alone on this forum in that your Hermes store is somewhere that you have to travel some distance to visit.
This means that just leaving rather than waiting is a gesture that affects you more than your SA. It would need to be a spontaneous action. Certainly DO NOT threaten to do that.

The time to complain has now passed, but next time you arrange an appointment make the point that you hope your SA will be able to see you when arranged and not deal with another drop in client first like last time because your time is limited too.

I think your reaction to multi-tasking seems unreasonable.
It depends on how this was done. It's not unreasonable to expect the undivided attention of an SA, nonetheless if you expect her to respond to your frequent texts, it has to happen some time and if there was a lull in your interaction, why should she nit use it.

Thanks for your comment. Yes, I think I will have to comment nicely about this when I make an appointment next time.

Regarding the multi-tasking, my SA is usually attentive to me when we shop together. But, she seems so busy catching up with texting, etc. while I am there (and for only 15 minutes); It was just unusual. It was not pleasant after waiting for that long... Anyway, I will have to calm down as well. 😅

 

[BreezyE]

Woah. I don’t know how to handle it but that’s not ok.

And sorry but a vip should know how to make an appointment of have their assistant do it ahead of time.

Maybe ahead of next appointment say something like “you seemed very busy last appointment and it was hard to get my shopping done. Is there a time or day you are less busy/stressed?”

This is a great way to approach it next time!