Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[chanellover333]

Did she eventually get a new SA?

Yes she did, very easily and they were very welcoming and kind towards her

 

[Midge Maisel]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

I found out because someone on here asked if said SA was still with the store and someone else responded that they weren't. YMMV

 

[step2005]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

For me both time it was a surprise. I found out by receiving an automated reply after texting to make an appointment: 'xxx is no longer with H - please call the store for more assistance'. A new SA was assigned to me when I walked in and explained the situation to the host.

 

[Bereal]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

I had emailed her and the assistant SD responded to set me up with a new SA

 

[xyzzy]

I am relatively new to this, but I do not think there is any issue because it wasn’t like you went MIA after your first QB offer or you were shopping online or at other boutiques while you were MIA. If anything, you gave your SA sales/commission previously with no string attached. I am sure your SA will be delighted to connect with you again. I would probably go to the boutique to reintroduce myself rather than trying to reconnect via text. Very exciting! Good luck!

You’re over thinking this. Just go back to your SA since you liked working with them. I’d probably just joke about how much you love the brand and shopping with them but “life got in the way there for a little while but I’m so glad to be back!” or something stupid. With people getting new jobs, moving, divorces, deaths in the family, etc I’m sure it happens more often than we realize. Heck, you may even get some “the prodigal son returns” special treatment.

No issue. SAs understand life happens .

@mydogisadiva , agree with others that SAs can charge send gifts to a recipient. Simply, your SA might have been too busy to answer (they aren’t given extra time to return texts, but have to do it between appts. Hermes corporate tends to prefer their SAs do business in person.

Mine does charge send for gifts, and I trust his taste enough to ask him to pick out the gift. But, it’s easiest if I ask him to do so at the tail end of an appt. I think until you have a rhythm going, it’s best to make these requests in person.

Thank you all--I feel much better now! Off I go on my H journey once again ...

 

[QuelleFromage]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

I've always been told *by* the SA. My first European SA left to go work at another brand; we were Facebook friends (this is way back when Facebook was a thing) and he messaged me. One of my UK SAs (who was also the SM) texted me when he left; and recently two of my SAs were promoted to corporate positions where they don't work directly with clients.

In all cases, my previous SA made an intro to someone wonderful, and I still do work with the SAs who were promoted, we just don't do formal shopping appointments. But if your SA does not make such an intro, or leaves suddenly, yes, you can ask the manager to find someone to work with you.

 

[westcoastgal]

Hi all,
I just started working with an SA about a month ago. She was super friendly and helpful in person. Fast forward to this month, I have a few friends birthdays coming up and wanted to get them all perfumes for their birthdays so I texted my SA to see if she could ship one of them directly to my friend. My SA just left me on read with no reply. Does this mean she can’t do it or this is something she’s not interested in helping me with?

 

[Miss. Nana]

Unfortunately I’m out of state and it won’t be for awhile until I’m able to fly out again.

Let her know that you are currently unable to pick the gifts from store in person, she will understand, since it’s been few days so I would send another text message, she will reply

 

[cravin]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

Our original SA and Store Manager both left the company relatively soon one after the other. Both told us personally and helped find us new folks to shop with.

 

[lizardtouch]

Thoughts on sending cookies/candies to the stores?

 

[880]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

Yes, informed by my first SA well in advance. At the time, WS SAs and regular clients all knew each other and there were very nice SAs that would pick up the slack. (Also, my SA had suggestions of her own). However, I was so despondent about it that I stopped shopping at H boutique for literally about ten years. Same happened to me at Chanel (she left to take on a management role at Fendi, and she’s now regional head at BV. Oddly at Chanel, they still had my records after about eight years of no boutique buys.

i bake treats for the holidays for my favorite SAs, dry cleaner, tailor, cobbler, butcher, and some friends. I do not do this unless I have a close relationship with the recipient. They are appreciated and shared by staff with their coworkers or family. At Chanel, they like homemade dinner rolls; at brunello, butter mochi; and my H SA is fond of brownies. i would not be comfortable sending anything or gifting something that was not homemade. ETA: I only do this at my local store. i do not do this for my FSH SA (I have been told this is not allowed there) or any other location where I shop less frequently.

 

[GabrielleS]

Thoughts on sending cookies/candies to the stores?

Depends on the local rules. It is not permitted in some countries.

 

[xceleritas]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

Like what some others have said, I think it really depends on the SA and perhaps the circumstances of their leave/departure/move.

When my SA was leaving, she contacted me by text (our preferred method of communication) to let me know and that she wanted to connect me with another SA whom she thought would be a good fit for me. I did have an item that I was going in to pick up and she mentioned that she wanted to see me in person one more time before she left. I felt like the "hand-off" was very professional, considerate, and with a touch of that Hermes class that I'm sure many of us enjoy and have come to expect. I hadn't been working with this SA for very long (just under a year and I was not consistently going in by any means).
I should note that she had been with H for quite some time and had a client list with much more established persons than me (I'm a small potato), so I appreciated the way she handled it. She also indicated that she had noted my request for a Kelly to my future SA, so there wasn't any ambiguity.

If I hadn't been notified, I would still feel comfortable going in and speaking with someone who could help arrange a new SA for me. But I will admit that the actual process that I experienced felt much more personalized.

 

[Twinkle.84]

For those of you whose SAs have left the company, how did you find out about it? Were you told directly by your SA that they’re leaving or was it a surprise? And how did you go about finding a new SA? Were you introduced to someone else by your previous SA or did a manager/the store arrange this for you?

My first SA at the local store left unexpectedly. Even the SA's in store where a bit overwhelmed by it. This was someone who had been with H for a long time. I was a bit bumped. My current one is leaving too and she told me in person about leaving H. She introduced me to a new SA. But I'm not sure if I would like to work with her. Will see when I'm going in to say goodbye to my current SA.

 

[Kuma_Lisa]

Like what some others have said, I think it really depends on the SA and perhaps the circumstances of their leave/departure/move.

When my SA was leaving, she contacted me by text (our preferred method of communication) to let me know and that she wanted to connect me with another SA whom she thought would be a good fit for me. I did have an item that I was going in to pick up and she mentioned that she wanted to see me in person one more time before she left. I felt like the "hand-off" was very professional, considerate, and with a touch of that Hermes class that I'm sure many of us enjoy and have come to expect. I hadn't been working with this SA for very long (just under a year and I was not consistently going in by any means).
I should note that she had been with H for quite some time and had a client list with much more established persons than me (I'm a small potato), so I appreciated the way she handled it. She also indicated that she had noted my request for a Kelly to my future SA, so there wasn't any ambiguity.

If I hadn't been notified, I would still feel comfortable going in and speaking with someone who could help arrange a new SA for me. But I will admit that the actual process that I experienced felt much more personalized.

I loved how your former SA did the handoff. So classy. Thank you for sharing. Do you get the sense that your prespend with your former SA will be considered in working with your new SA?