Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[benjinito]

Can someone confirm the above for the US? Not sure it’s that black and white. I feel like it’s far more casual at my store.

My SA asked me to send him the wishlist via text. We also discuss it in person. When a bag comes in, he’d usually confirm my wishlist with me before submitting a request.

 

[cloudzz]

@starryidsurprise

I think it varies depending on how you and your SA normally communicate.

The first time I ever hinted at my wishlist to my SA was when she let me try on their display kelly 28. I really liked how it looked on me so I told her I think this size suits me very well and I love having a shoulder strap. My SA replied "yes I know your style. I've already put Kelly 28 on your wishlist." which shocked me, because I was still relatively new to the store at that time and I had not spent too much with my SA. Also, we had never even talked about my wishlist prior to that point.

Fast forward a few weeks, I texted my SA and explicitly told her that I want a Kelly 28 in a neutral color. She messaged me back telling me that she never asked because she knew what I would or would like like.

I did get my first qb offer soon after that text exchange, without giving my SA any specifics (leather, hardware, color names) or seeing her writing anything down. While not a kelly, it is something I really love and it goes with my style very well. My SA also apologized and promised to get me a kelly as my second qb, so it did seem like she remembered/took a note of what I told her before. I guess there is no universally established process of "submitting your wishlist items". My SA did get me really concerned for a while though, because I wasn't sure whether I was close to getting a qb or if I wasn't even being considered. My suggestion is to be open with your SA. They all know that people want to buy their bags and you don't need to feel embarrassed by this thought. You can kindly ask them to guide you through this process.

 

[momoc]

Can someone confirm the above for the US? Not sure it’s that black and white. I feel like it’s far more casual at my store.

It does exist in the US; how your SA use it (if at all) may depend. I have seen it being jotted down and I’ve heard it used as an argument when fighting for a bag for their client (e.g. my client has had this exact bag in their wishlist for 2 years). The way your SA work with you may also change and evolve as you shop longer with them (once they get to know you better and know what you want). It’s not an automatic thing; probably more akin to a memo they can attach to your profile.

 

[rebeday]

Can someone confirm the above for the US? Not sure it’s that black and white. I feel like it’s far more casual at my store.

My SA asks me to text her exactly what I want so she can keep track.

 

[elliesaurus]

Can someone confirm the above for the US? Not sure it’s that black and white. I feel like it’s far more casual at my store.

I shop in the US - the first time I asked for a Kelly, my SA showed me the screen on his phone and we went through each prompt together (eg size, colors, leather, sellier/retourne). Every time I bring up a bag, he taps stuff into his phone so I think he's filling out that form because I do get what I ask for, although I haven't seen the screen again. But I also haven't asked for another Kelly/Birkin.

 

[cravin]

I shop in the US - the first time I asked for a Kelly, my SA showed me the screen on his phone and we went through each prompt together (eg size, colors, leather, sellier/retourne). Every time I bring up a bag, he taps stuff into his phone so I think he's filling out that form because I do get what I ask for, although I haven't seen the screen again. But I also haven't asked for another Kelly/Birkin.

Same. For our initial wishlist, our SA brought out an iPad and we went through all of the options and they were added to my store profile. From there out it’s been texts or chats and he updates it later I assume, but there is/was an actual list for us.

 

[kerebear]

@starryidsurprise @Crapples

I am in the US and i’ve heard about a wishlist where your SA specifically puts down what you are looking for including bags but I don’t think my SA uses that, at least not for me. I believe it varies by what your SA prefers or what they prefer to use for you lol.

My SA initially asked me about bag sizes and colors but it seemed like he only took mental notes because any time bags came up on future visits he would again ask me what colors and style i was interested in. I never saw a physical wishlist, i don’t believe i saw him entering the info in the system although maybe he did at some point.

I eventually got my dream bag though, so I think whichever way they do it doesn’t matter as long as you get what you want in the end. Also, there’s nothing wrong with gentle reminders.

 

[withsriracha]

I assume the answer here is the standard “it depends,” but I kind of figured that my SA must have notes somewhere that she refers to before appointments. She originally asked me to send her my wishlist via text, and has since brought up colors on the list when I shop with her - along the lines off “I know you said you like Color X but we haven’t had it in a few years” or “You like Color Y and I think it would be great for a bag, I’m looking out for the next one.” I figured most people don’t have that good a memory (or at least I don’t think I would across so many clients), so she had to be looking back to something!

 

[spidermann]

For my original wishlist we went through the prompts on her phone together as others have mentioned. But somehow I got a color that was not on my wishlist, although I accepted anyways. For the second bag, I mentioned to her I wanted a b30 in a certain color. We did not go through the prompts. She said “it’s all memorized in her head”. She gave me a Constance offer a few weeks later which I declined. Then a few weeks later at my appnt, she had no recollection of the b30 convo we had 😅 so we input my next wishlist in her phone together again.

To gently bring up the qb comment to my sa, I ask her things like “Is it possible to edit my wishlist? I don’t remember what hw preferences I put but I think I want ghw”. I haven’t gotten my second offer yet so we shall see …

 

[skybluesk]

Hi, I’m sure this has been asked before but couldn’t readily find an answer on this long(!) thread.

Can SAs view any client’s profile (even if not their own) using their phone, if they so desire? And would that viewable profile include all kinds of personal information like the client’s phone number, home and email address, as well as purchase history, etc.?

Context: an SA knows my name but I don’t want him to look up my spend history at another store - this thought led me down a rabbit hole of wondering whether SAs can browse profiles as they wish, easily look up client’s names and jobs online etc. (not suggesting that SAs would randomly do this, because I’m sure they are busy and have better things to do, but possible in theory?!)

 

[momoc]

Hi, I’m sure this has been asked before but couldn’t readily find an answer on this long(!) thread.

Can SAs view any client’s profile (even if not their own) using their phone, if they so desire? And would that viewable profile include all kinds of personal information like the client’s phone number, home and email address, as well as purchase history, etc.?

Context: an SA knows my name but I don’t want him to look up my spend history at another store - this thought led me down a rabbit hole of wondering whether SAs can browse profiles as they wish, easily look up client’s names and jobs online etc. (not suggesting that SAs would randomly do this, because I’m sure they are busy and have better things to do, but possible in theory?!)

They can.

…wait, jobs?

 

[880]

I love this, thanks for the tip! That wording definitely takes the pressure off both parties.

I get so nervous when making the ask that I blank out/get awkward lol. I’m the kind of person who has to write out word for word my answers to interview questions so having a phrase in mind will help a lot!

Many people are shy about asking. I recommend simply saying
may I ask how long it might take for someone like me to obtain my dream bag
(If she answers, I would not hold her to it as a commitment but rather as a hopeful estimate which could change drastically. This is bc it is up to the SM, not the SA. But, it may encourage her to ask more details about what bag you are looking for, or confirm that she knows your specs).

@skbluesk , agree with @momoc, at least in the US

@cloudzz , I don’t have a wish list either, and I do find it better to trust that my SA simply knows my taste

 

[skybluesk]

They can.

…wait, jobs?

Thanks! I meant more in the sense that it’s so easy these days to find out a lot about someone (such as their job, value of their residence etc.) through a simple google search once you know those basic data points! So theoretically yes, it sounds like they could look up stuff like that if they were curious. It was a random thought that occurred to me as I was thinking about SA’s client profile “viewing permissions” 😅

 

[smoothsailor]

Thanks! I meant more in the sense that it’s so easy these days to find out a lot about someone (such as their job, value of their residence etc.) through a simple google search once you know those basic data points! So theoretically yes, it sounds like they could look up stuff like that if they were curious. It was a random thought that occurred to me as I was thinking about SA’s client profile “viewing permissions” 😅

Yes. They can. In fact, many Hermes SAs are on LinkedIn.

 

[FrenchNewbie]

Thanks! I meant more in the sense that it’s so easy these days to find out a lot about someone (such as their job, value of their residence etc.) through a simple google search once you know those basic data points! So theoretically yes, it sounds like they could look up stuff like that if they were curious. It was a random thought that occurred to me as I was thinking about SA’s client profile “viewing permissions” 😅

Omg! This doesn't sound much like a "random thought"...but more like "asking for a friend" type situation (wink wink)