Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[hermesandchanel]

It’s your money and your bag, it shouldn’t be their business to “frown upon” your preloved bags. Don’t let how you think they might react dictate how you use your bags. And hey, if they really minded that you went the preloved route, maybe they should have offered you something themselves!

Hahaha that was going to be my pre-recorded response… if you didn’t want me to get it elsewhere, well, there’s an easy solution for that!

Thanks for the sound advice!

 

[FrenchNewbie]

I just started my journey over again after being ghosted by last SA. My new SA is extremely up front and said that if my end goal is a B or K - that I need to:
1) Be loyal to them. It shows on my profile that I have shopped with 3+ SA's over the years and that is a no-no. I told him I want to stick with one person, but I just hadn't found that person yet.
2) Kinda goes in line with #1, but if I find something on the website I like, text him first. He will let me know if he is unable to help and I should find a different way of purchasing.
3) Only buy items I love and don't return items. This just makes me think harder on everything I buy, but he said it does put a 'negative mark' on your profile if you make returns.
4) It's a marathon and not a race. He said 2 years to me, but you just never know.

I plan on ordering/going into the boutique once per month. I have shopped with him twice so far, which was over the course of one week.

That's great that he's at least being upfront with you.

I was told something similar.

 

[880]

If it were me, I would text my SA tomorrow and say “omg I just noticed on the receipt that the color is ___, but I wanted ___!” And put in the shocked emoji or something

Yup!

That’s probably what would happen to me! Or I go to return the beit and walk out with 5 other things!

Agree!

Do any of you know proper Hermes etiquette re: carrying a bag into boutique that was purchased pre loved/from reseller? Is it frowned upon by the boutique/your SA? Or is it common?

My SAs in NY and FSH are thrilled to see discontinued or older bags. For a newer bag, I don’t think they would ask or care.
ETA: H really prefers a lack of returns in one’s purchase history. i think I posted here about our 18 month, prepaid wait for our homeware. After being told the average wait time was about 18 months, we were then told this week that ETA was third quarter next year. We politely said that this was unacceptably long. While we did not want a refundm we just wanted our items in the rough timeframe promised . We also said we didn’t like other crystal as much, but if we cannot get Hermes, then we will have to find an alternative. . And Baccarat across the street had items currently in stock. Miraculously, seven H pieces will be arriving at the end of this week, and the remainder before the holidays. I think it did matter to the SM and my SA that we don’t have a history of returning anything, and that we did not want a refund, just the items. Being patient and polite also helps greatly, but of course that is true about everything in life.

 

[nikotama]

Is returning items purchased from the online store also a no no?
I have purchased and returned three items from the online store. Two SLGs and a Herbag that I didn’t like when I saw them irl…I have purchased several things from my SA and not returned any of them.

 

[textilegirl]

Yup!

Agree!

My SAs in NY and FSH are thrilled to see discontinued or older bags. For a newer bag, I don’t think they would ask or care.
ETA: H really prefers a lack of returns in one’s purchase history. i think I posted here about our 18 month, prepaid wait for our homeware. After being told the average wait time was about 18 months, we were then told this week that ETA was third quarter next year. We politely said that this was unacceptably long. While we did not want a refundm we just wanted our items in the rough timeframe promised . We also said we didn’t like other crystal as much, but if we cannot get Hermes, then we will have to find an alternative. . And Baccarat across the street had items currently in stock. Miraculously, seven H pieces will be arriving at the end of this week, and the remainder before the holidays. I think it did matter to the SM and my SA that we don’t have a history of returning anything, and that we did not want a refund, just the items. Being patient and polite also helps greatly, but of course that is true about everything in life.

PM’d my OT comment

 

[Larky-Loo]

Is returning items purchased from the online store also a no no?
I have purchased and returned three items from the online store. Two SLGs and a Herbag that I didn’t like when I saw them irl…I have purchased several things from my SA and not returned any of them.

The only item that I had returned was shoes from online and that is what made them say - yeah, don't do returns. He saw it as a mark against my account, but unsure if this is true for everyone. Maybe he just meant if I purchased from him, try not to return? I won't be purchasing from online again as it doesn't help my profile anyways.

 

[Bereal]

I have returned a few items over a period of three years. I never felt it was awkward. Like @Bdbunny said I usually end up buying more items My DH refuses to step into the store so I have had to return some shoes and a t-shirt I bought for him. H is a big company and why should we be intimidated to return goods which are not suitable. Let common sense prevail

 

[jimmyshoogirl]

I personally hate returning in general, no matter the brand. I had to return a pair of destin loafers (my first pair, didn’t know the correct sizing att). However, I returned them for a store credit and spent triple the cost of the original purchase. It was never a mention of it being a problem. Because I’ve expressed how I hate returning in general and learning my size my SA said she’s send stuff to the store for me to try on if I’d like, instead of directly to my home. No big deal!

 

[BeGrateful]

Is returning items purchased from the online store also a no no?
I have purchased and returned three items from the online store. Two SLGs and a Herbag that I didn’t like when I saw them irl…I have purchased several things from my SA and not returned any of them.

That is a no no too. I have recently found that out.

 

[nikotama]

Oh well. Nothing I can do about it except to be very careful in the future. It’s really challenging though because it’s not like I can walk in to my store and request to see SLGs to figure out what I want and truly love.

 

[spidermann]

I bought a belt for my husband but the size was off. This happened again after I bought a belt for my coworker and had to exchange the size for him. does it ding my account to exchange the size? I feel bad bc every time my SA opens a brand new strap (shrink wrapped).

 

[tinkerbell68]

I would imagine, as with any brand, that an occasional exchange for a different size is entirely different from multiple returns simply because you've changed your mind.

 

[880]

Of course one is entitled to return items that do not fit or work. It’s your hard earned money.

That’s a different issue as to whether a return dings your profile. Would an SM prefer the profile of someone who shops frequently and lavishly and doesn’t return. Sure. That’s life. From my SAs, at a number of premier brands, they consider returns of items that don’t fit or work to be acceptable so long as it is a distance purchase. Other than that, a remorse return unfortunately includes some items that do not ‘work’, once a client gets home. . In their view, a client who doesnt know their taste and/or cannot commit or make up their mind is simply less reliable and more problematic than a client who is certain.

Like @jimmyshoogirl I hate to return anything. I’d rather come back a few days to think about something or run the risk of losing an item to someone else, rather than buy hastily. Ans, my Sas appreciate that. Part of this is because clients today want pristine items. Any return creates a risk the item will not be able to be resold. Restocking is also an issue. And, if an SA has sourced the item from another location, it’s a headache.

ETA: of course an H SA will go the extra distance for a client who doesn’t return out of buyers remorse; a client who is a lifestyle one, rather than an occasional gift purchaser etc.; and if a clients potential for future spend is high.

ETA: @tinkerbell68 , I once bought a size 40 top in Nero in Asia. It was a bit too big, so I asked my NY SA if he had additional colors, but in size 36 or 38. It was a good thing I came in to try it on bc the 38 was larger than the 40. Both tops were fresh out of their plastic. H sizing and inconsistency drives me crazy too.

 

[tinkerbell68]

Having said that I agree with @jimmyshoogirl that I hate to return anything.

Me too! I've had to return or exchange two RTW items with my SA due to inconsistent sizing and have since told them that I will only buy RTW that I can try on in store...even when I see things I LOVE on the website.

 

[ilikeshinybags]

I tried a pair of 37 Frenchie boots on in the store and they were a bit loose, but there weren't 36.5s for me to try. My SA suggested she order a pair of 36.5s from another store and she'll hold the 37s for me in case I preferred that. Well, I received the 36.5s and they were too tight, but when I went back to the store the hold on the original 37s I tried on expired and they were sold (within 2 days! I was shocked). So I had to RETURN the 36.5s and order ANOTHER pair of 37s from a different store.

My relationship with my SA hasn't changed at all due to that tragic chain of events (probably helped that I bought a lot the trip after that happened), but I wouldn't even blame them if that was looked down upon. Karma for not taking the original boots in 37 in the first place!