Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[GabrielleS]

W

Hi! I am new to H and have been shopping since Feb 23 faithfully. Before I would go in and out of a boutique and grab a piece here and there. Is there a bag limit online; if so, what is that number and what is the timeframe, please. Thank y

Hi! I am new to H and have been shopping since Feb 23 faithfully. Before I would go in and out of a boutique and grab a piece here and there. Is there a bag limit online; if so, what is that number and what is the timeframe, please. Thank you

It depends where you live. Three months is not a long time to work with an SA.

 

[PanyLee]

If you're looking to build a relationship and eventually be offered QB's, why are you even looking online?

Because my SA said it was ok.

 

[jenayb]

This is where I went wrong. I had a fabulous SA last year but wasn't ready to commit to the brand. I wanted to do more research etc., then this year ion Feb I reached out to the SA and learned he left the company. I went to my local boutique and was assigned an SA who was pleasant and they gave me their card. The experience has been nice but dont think they get my shopping "desires" and I am too invested with them now to change to another SA, especially since Ive worked with them solely for 3 months now.

Honestly, three months really is not a significant amount of time. If you aren't clicking, it may be best to move on - especially if this person is encouraging you to shop online. That tells me they aren't really invested/interested, but just my interpretation.

 

[PanyLee]

Honestly, three months really is not a significant amount of time. If you aren't clicking, it may be best to move on - especially if this person is encouraging you to shop online. That tells me they aren't really invested/interested, but just my interpretation.

Makes complete sense! Although it has only been three months I have spent a substantial amt of money due to my love for the brand. I will have a discussion with my SA and see what they say. I always want to be transparent and clear with my and her expectations. Just want to clear something up...my SA told me to shop online for items that the boutique may not receive frequently such as calvis, chypre, etc. Basically, items that many of us desire but my local boutiques may not receive in large quantities so she said if you see it online dont hesitate as it will be a while before she can get one for me.

 

[acrowcounted]

Makes complete sense! Although it has only been three months I have spent a substantial amt of money due to my love for the brand. I will have a discussion with my SA and see what they say. I always want to be transparent and clear with my and her expectations. Just want to clear something up...my SA told me to shop online for items that the boutique may not receive frequently such as calvis, chypre, etc. Basically, items that many of us desire but my local boutiques may not receive in large quantities so she said if you see it online dont hesitate as it will be a while before she can get one for me.

The problem is that you can’t really believe everything an SA says. So you can hope for open and honest communication but that doesn’t mean they’re going to give that in return. From an SA’s POV, it’s perfectly fine for you to shop online….because they won’t lose sleep at night if a you are declined when a request is put in for a quota bag from the SM. You maybe would. Absolute best practice is to purchase 100% only through one SA at one store. Everything beyond that is a risk so it comes down to your own personal risk/reward tolerance.

 

[papertiger]

Hi all! My SA just offered me an opportunity to special order a watch at the Madison store. She also said I could make one for my mom (I don't think she knows my mother does not wear much designer at all). I recently purchased a watch and frankly do not have the funds for another. I was wondering what is the most polite way to decline and if it would in any way have some sort of negative impact. Was this something she needed to ask the SM for? Is it much of a "big deal"? Would she simply be able to offer that opportunity to someone else?

Background info if needed: We've been working together for almost a year. I am not a huge spender (2-3k a month usually) and have received one QB from her.

Not a big deal at all, SO watches were probably 'pushed' at the teams meeting in the morning. Don't give it a second thought.

 

[benjinito]

Makes complete sense! Although it has only been three months I have spent a substantial amt of money due to my love for the brand. I will have a discussion with my SA and see what they say. I always want to be transparent and clear with my and her expectations. Just want to clear something up...my SA told me to shop online for items that the boutique may not receive frequently such as calvis, chypre, etc. Basically, items that many of us desire but my local boutiques may not receive in large quantities so she said if you see it online dont hesitate as it will be a while before she can get one for me.

The problem is that you can’t really believe everything an SA says. So you can hope for open and honest communication but that doesn’t mean they’re going to give that in return. From an SA’s POV, it’s perfectly fine for you to shop online….because they won’t lose sleep at night if a you are declined when a request is put in for a quota bag from the SM. You maybe would. Absolute best practice is to purchase 100% only through one SA at one store. Everything beyond that is a risk so it comes down to your own personal risk/reward tolerance.

Did you specifically ask "Hey I keep seeing Chypre online, can I just buy them there?". Because if that's the case, I can see why the SA said yes. They can't tell you "Don't, I'll get a pair for you, it'd take 6 months"

 

[PanyLee]

Did you specifically ask "Hey I keep seeing Chypre online, can I just buy them there?". Because if that's the case, I can see why the SA said yes. They can't tell you "Don't, I'll get a pair for you, it'd take 6 months"

No. I texted a picture of the items I wanted and she responded with the above.

 

[880]

every SA is different. My SA gets me everything I purchase in the US. He doesn’t have an issue with my FSH SA shopping (doesn’t impact my offers). But, he gets a ton of texts, so I generally ask him when I am there.

 

[Daydrmer]

The problem is that you can’t really believe everything an SA says. So you can hope for open and honest communication but that doesn’t mean they’re going to give that in return. From an SA’s POV, it’s perfectly fine for you to shop online….because they won’t lose sleep at night if a you are declined when a request is put in for a quota bag from the SM. You maybe would. Absolute best practice is to purchase 100% only through one SA at one store. Everything beyond that is a risk so it comes down to your own personal risk/reward tolerance.

Yup. It's always good to think about the SM. There have been times my SA has said certain things were okay, like ordering in a $$ RTW piece for me to try on, but I politely declined joking "I'm not trying to upset SM by sticking them with a hard to move RTW item!" Our SA's are the ones advocated for us to get in demand bags but in the end the SM is giving final approval. It's always best to keep them in mind(unless you're a big spender in your boutique ofc. We all know they have different "rules").

 

[momoc]

I've found that it's easier to wrap your head around things if you keep the following points in mind:

1. SA has a job and that job is to sell. Even if they are in a country where commission isn't that important for example, they have sales target numbers. They get credit when a sale is made through them.
2. SM has a job and that job is to have the store they manage do well (in sales). They get credit if a sale goes from their store's inventory.
3. Everyone involved are humans.

 

[periogirl28]

How to maintain a relationship at FSH. Be the naturally nice and sincere person that you are to every SA who ever helps you, you never know when they can extend a helping hand years later. They also get know each other well so client's behaviour and yes shopping profile is shared amongst SAs. Please also note - junior SAs eventually become managers of departments, and some control appointments and SA allocations so don't throw tantrums at the leather reception or make them cry.

 

[lxrac]

I have a new SA and I have a list of items on my H.com wishlist. Do I just show this to my SA on our first meeting? I only bought a couple of twillies last year from a different SA before they left. In my heart, I really want a mini Kelly but do I keep that to myself first?

 

[FrenchNewbie]

I have a new SA and I have a list of items on my H.com wishlist. Do I just show this to my SA on our first meeting? I only bought a couple of twillies last year from a different SA before they left. In my heart, I really want a mini Kelly but do I keep that to myself first?

Yes.

 

[880]

I have a new SA and I have a list of items on my H.com wishlist. Do I just show this to my SA on our first meeting? I only bought a couple of twillies last year from a different SA before they left. In my heart, I really want a mini Kelly but do I keep that to myself first?

You will do best if you happen to like to buy items that are readily available or in stock. If you think your SA will be able to help you with these items, sure share. If not, if they are all the latest, greatest hits, or Instagram favorites, then shopping can be an exercise in futility. If your SA simply sees that you only want hard to get or unattainable items and a mini kelly, you are just one of many clients who may not be easy to help. JMO