Maintaining an H relationship

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Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
Ok I agree with if there is a vibe of suspicion they may be turned off by it. But other than that I fail to see how ANY of what I’ve done is disrespectful to the SA or not how I would want to be treated. I always make their appointment time worthwhile by spending as much as I can with my budget. I make sure to text only at acceptable hours of the day using very few message and with very courteous language as I talk in real life, “no rush much appreciation.” When realized the mistake with 100k list I listened to the advice of experienced H shoppers here and immediately notified SA not to use their valuable time if I can’t buy all at once.


In general:

Texts: You will have to be a client for a year or more AND have consistent spending AND be reasonably well liked before you get your texts answered quickly—meaning, the same day. Otherwise, plan on 3 days minimum. And even when you are all of the above, it may still take 3 days because of days off or just sheer volume of business. No one takes this personally. Unknown clients who somehow manage to get a cellphone number will probably not get answered at all. That’s pretty much how it works. Again, it is not personal. SA’s have a lot of clients and big sales goals and everyone wants a B/K/C. It can be disconcerting at first, but it is why everyone says to be friendly, business-like, clear, concise, and relaxed. You are going to have to be willing to walk your way through the gates.

Sourcing: Sourcing is a catch-22. You’ll need to get on-board with this. Most good SA’s during non-Covid, in medium stores or larger can source a readily available product 3 days before an appointment. Holding items is frowned upon or not allowed at all depending on the item and the store. Your SA might be able to get an item a few days before an appointment but may not be able to hold an item or multiple items for you for 3 weeks. So if your SA hasn’t started sourcing things for an appointment 3 weeks away, that’s why. And from her perspective, she doesn’t know you. If it is easy to get she doesn’t need to start now. If it is hard to get and she pulls strings and calls in favors to get something on your list, she is stuck with a lot of high $ items and the ire of her SM if you don’t show up. Again, over time, and clear communication, she will understand that you will buy what you say you will, and you will keep your appointments. (Believe it or not, most people don’t.) This is why you may have to be an H client for awhile before your SA starts trying to get hard to get items or calling in favors from her friends. This is how it is. If you can’t live with that, luxury boutique shopping is not for you.

The watch: The watch was suggested because it is available.

Appointments:

The regular list: This is a normal list of things you would like to buy at your next appointment and should be sent 3-7 days ahead. Some things will be available and some things will not. Your SA will figure out what she has in stock and what she can get for you. She will probably not report back to you on this. You’ll know at your appointment.

Hard-to-Find Items: These things are in a category all their own. They can go on a wish list but they will show up when they show up, and when they do, you need to be prepared to take them. So exercise caution here. This is a good thing to discuss with your SA in person. Be clear that you want the thing and that if she can find it you will come in and take it when she calls. If there are several things, you can discuss how to prioritize them and she will tell you what is likely, hard or impossible.

This is why long-time H lovers will tell you it is dumb and self-defeating to treat the relationship as a game. It is a wonderfully complicated, old-fashioned shopping experience at a wonderfully complicated, old-fashioned, distinguished company that probably has not changed much in a hundred years, nor will it. Thank heavens.
 
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A normal response confirming an appointment time especially since it is SA who asked me to come in (I didn’t bring this up). Or, I cannot confirm yet for whatever reason and will let you know.

Another thing to consider is that while it's great you let your SA know your availability to come see the watch, unfortunately, they are unable to hold items for a "few weeks" as you requested. Sadly, inventory is so limited, they typically can only do very brief holds especially near holiday time. This could very well be the reason you haven't heard much from the SA. Meanwhile, if H shopping is something you might enjoy, don't lose faith. If it's too stressful for the moment, take a breather from it and cycle back when you feel like dipping your toes back in.
 
I once requested for a highly sought after item in a colour that only 1 piece is coming in. Ahead of me there is a customer on the wait list. However, my SA entered me into the q anyways. She said if the customer ahead don’t get the item within 3 days it arrived at the store, it would be allocated to us. Of course, similarly I would have to be at the store within 3 days to pick up that item. Otherwise it would go to the next in line.

That said, I dunno why my SA could hide my wallet for 3 weeks. Maybe different items have a different holding period at the store.
 
Ok thank you all for the actually helpful posts. (Opposed to you’re a terrible ungrateful client). When SA offered the watch that was a whole week ago and they offered to hold it I expressed much appreciation but they didn’t tell me any time limit. Only after immediately notifying to stop sourcing the 100k list they said come in. If I didn’t text recently due to everyone advice about the 100k list who knows when they would’ve asked me to come in! It could be the same amount of time! Also I did mention in my earlier post the possibility of maybe they can’t hold the item so long but no one responded to that, just everyone immediately jumped on the ungrateful client train.
 
Ok thank you all for the actually helpful posts. (Opposed to you’re a terrible ungrateful client). When SA offered the watch that was a whole week ago and they offered to hold it I expressed much appreciation but they didn’t tell me any time limit. Only after immediately notifying to stop sourcing the 100k list they said come in. If I didn’t text recently due to everyone advice about the 100k list who knows when they would’ve asked me to come in! It could be the same amount of time! Also I did mention in my earlier post the possibility of maybe they can’t hold the item so long but no one responded to that, just everyone immediately jumped on the ungrateful client train.
I think u r having these questions coz u don’t know how it works and u don’t know ur SA well. Frankly, it’s a lot of money to spend on a relationship and understandably the anxiety that comes with it.

Additionally, your SA will not have time to explain how it all works at your store unless you go in frequent enough at non busy times. Then there is time to ask sensitive questions that your SA might feel at ease to answer.

If you are serious to get a quota bag at your store, you have to dance together with your SA to the tune of H at your store anyways and not anybody else.

If you have no time, just exit.

Now I realized the current true luxury I enjoy is anything on demand. Netflix, Amazon prime….I would like to add food delivery but even they fail me sometimes.
 
I once requested for a highly sought after item in a colour that only 1 piece is coming in. Ahead of me there is a customer on the wait list. However, my SA entered me into the q anyways. She said if the customer ahead don’t get the item within 3 days it arrived at the store, it would be allocated to us. Of course, similarly I would have to be at the store within 3 days to pick up that item. Otherwise it would go to the next in line.

That said, I dunno why my SA could hide my wallet for 3 weeks. Maybe different items have a different holding period at the store.

Because she likes you and her SM let her get away with it.
 
A normal response confirming an appointment time especially since it is SA who asked me to come in (I didn’t bring this up). Or, I cannot confirm yet for whatever reason and will let you know.

There are a couple of things to remember. First, it’s the holidays. SAs have been busy, this year especially. Second, at least in the US, some stores have closed early and/or for a few days for the holidays, as H had such a successful year, they’re giving employees extra time off with pay! And employees also request time off, too; my regular SA was off for several days in a row over Christmas. Third, if I remember correctly what others who have more shopping history with H have said, SAs don’t take their work phones home, so it may just be your SA has been off and hasn’t seen your text. Finally, if you can’t get in for a few weeks, your SA likely doesn’t know their schedule yet. I opt to shop in a place I vacation, rather than my home store. I always email my SA about three weeks ahead of my arrival to let her know my plans, but she only replies once she knows her schedule so we can firm something up (efficient for both of us, really). This bothered me a bit at first, but I’ve come to learn this is pretty standard for H and she never fails to respond, so I trust that she will get back to me with her availability. It can’t be stated enough that H has a very different shopping model.
 
I wish for a b25 in Chai and I want it by 31 Dec!

OT but chai is a color???? That would be spectacular :biggrin: Also, if your SA is illicitly secreting a wallet for you, she likes you! (I feel like we are in kindergarten (joking of course lol; check the box yes, if you you like me lol :biggrin: BTW, a
s per your comment about services on demand, I have no luck with food delivery of any kind.

I don’t know about you all, but except for my DH, I am often really disappointed by my IRL friends and family (stood up, cancelled upon, promises forgotten, dinner commitments changed without notice Eh) so I learn to adjust my expectations much lower to avoid disappointment. So maybe That’s one reason why I don’t take it personally if my SA doesn’t answer immediately, for example, I just assume He might be on vacation or will get to me when my dishes come in (and I do have a really good relationship with him)

BTW, sometimes he might forget to answer me, but once my DH texted him
“true love is one straight man asking another for a handbag,” and DH got an immediate response lol.
when all else fails, try to see the funny and ridiculous side of things :smile:

my chanel and H SAs kind of respond sporadically; my dior SA responds so fast it’s like the phone is glued to his hand, and my brunello SA is in between. I have a feeling part of it might be corporate culture?
 
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There are a couple of things to remember. First, it’s the holidays. SAs have been busy, this year especially. Second, at least in the US, some stores have closed early and/or for a few days for the holidays, as H had such a successful year, they’re giving employees extra time off with pay! And employees also request time off, too; my regular SA was off for several days in a row over Christmas. Third, if I remember correctly what others who have more shopping history with H have said, SAs don’t take their work phones home, so it may just be your SA has been off and hasn’t seen your text. Finally, if you can’t get in for a few weeks, your SA likely doesn’t know their schedule yet. I opt to shop in a place I vacation, rather than my home store. I always email my SA about three weeks ahead of my arrival to let her know my plans, but she only replies once she knows her schedule so we can firm something up (efficient for both of us, really). This bothered me a bit at first, but I’ve come to learn this is pretty standard for H and she never fails to respond, so I trust that she will get back to me with her availability. It can’t be stated enough that H has a very different shopping model.
I’ve dropped six figures at H this year and it takes my SA several days to reply to my texts. It’s just part of the game. People have days off or maybe they are busy with appointments. I know that she will always get back to me eventually and if you have a good relationship with your SA then they will let you know when they have something that you want. Never be rude to an SA because that is the quickest way to get ghosted.
 
I don’t know about you all, but except for my DH, I am often really disappointed by my IRL friends and family (stood up, cancelled upon, promises forgotten, commitments Eh) so I learn to adjust my expectations much lower to avoid disappointment.

Also OT, but you’re not alone and this is probably the best strategy for dealing with these disappointments. :hugs:
 
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