I have a very dear friend whom I love and respect alot. And I post this question in hope of helping me, and her see things in other people's perspectives other than our very own. Our H experiences are rather varied and I somehow think it's a factor of many things, and no one single reason can explain why our H store experiences are different ... inconsistent ... and sometimes, just poor.
a) How often are you in contact with your SA/store? Be it via phone calls, emails, personal store visits.
I go through phases. Some months I am all about my wardrobe and I’ll send a want list then visit my SA in-store. Other months I am decorating my house or traveling and I don’t talk to him or see him at all. This has not affected my relationship at all because we get along great and have a good rapport. Although I‘m positive I’m not the biggest spender in the store, I believe I’m considered an established client.
b) Do you feel like you need to keep your H relationship warm by keeping a constant and regular contact? Do you believe that it's a case of "out of sight, out of mind" with H staff; that time away from your store will affect your H relatioship?
I think it depends where you’re at in your “journey.” At the very beginning, yes, I suppose it is possible you need to go in at least monthly and spend some $. It is pretty hard though (if your life is filled with many other activities and expenses) to keep up that pace for say, 20 or 30 years. I consider my shopping “relationship” at H to be long term. Long after the flashy shoppers have dropped all of their cash, collected their Bs and Ks and moved on to some other designer, I’ll still be plodding along with H, a regular client buying what I like on a regular basis. 
c) if for whatever reason/s, you stop calling your store maybe because you were going through a busy period. Will your SA remember to call you?
My SA knows the “big” purchase bag I want next and also knows my taste and style. If something comes in that he thinks I’d like, he’ll usually send me a text. Or I’ll text him and he will mention it. If he doesn’t text, it is less because he has “forgotten” about me than he is also busy and also doesn’t want to hard sell me on anything. My SA is so busy, I don’t think he would welcome me constantly calling and texting to say Hello or to remind him again about what I want. I just don’t feel that’s necessary and sets up a kind of frantic, annoying relationship that isn’t sustainable by either party over the long term.
d) Suppose you asked your SA to do a global search for something for you. Do you get to hear back from your SA? Do you get regular updates about the status? We all know that global searches are manual, and responses can be as late as 6 weeks' later. Do you need to constantly remind your SA to ask about this?
