Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[HAllDay]

So I know I’ve talked about taking a hiatus, but I went in the other day and ending up buying things haha well more like things I requested for months ago came in and I forgot about them. I may take a hiatus or just be more mindful as to what I buy.

but just thought I might get some feedback - my SA does not bother about asking for my wish list but given I just got a quota a few months ago I guess that makes sense? But she’s never asked regardless and it’s more a conversation I initiated. Also she’s given the indirect answer along the lines of - she doesn’t ask because my pre spend / profile isn’t ready and she will only ask when it’s almost ready / ready as she sees no point if she can’t offer me anything. Is this fair?

Also something that annoyed me was I sometimes I’d ask for things such as tableware, scarves, etc and sometimes she will never respond me about them and so I assume they don’t have them or she never got the chance to look into it and I didn’t bother following up and suddenly, she tells me they have arrived in the store. I’m like what did I ask for? I mean I guess she’s busy and got things done but didn’t get a chance to let me know? But there are also times she never responds about some items and I never hear back about them.

Apologies this post got a bit long, not sure what I’m really asking but just seeing if this happens to others too. Still so new and getting a feel of how things work since I also heard after the first quota the subsequent bags can be more difficult to come by? I’m located in Canada btw so pre spend is definite must

I think it's a good sign that your SA remembers conversations between you two even though she may not acknowledge your inquiries. When she offered you a quota a few months ago, how did that conversation start?

 

[litostar]

@litostar sometimes I think we expect too much of our SAs. If we were paying them ourselves (like you might pay an expensive lawyer or accountant or an interior designer for services) then yes we should expect top notch service. But we aren’t, and commission is not the same as you shelling out money for services. The SAs have hundreds of clients and are pretty busy while on shift. I don’t think they are expected to work overtime to respond to emails or texts they could not get to during the day.

As for your SA not asking you about your wish list: I see her perspective (indirect answer to you) as totally reasonable. I had an SA tell me how stressful it is for them to be constantly harangued by customers for a quota bag. It is the number one question they get and they often get people ask them in a rude and entitled way. It caused her so much stress she quit.

Just a different perspective!

I think it’s great she tells you when things come in. That’s good customer service in my book. I usually have to follow up.

In my case my SA messaged me as well for items I asked a while back that showed up in store, so she is likely keeping an eye out for them but I also messsge her with my list from time to time.

Thanks all everyone! I know SAs can only do so much with with all the clients they have! Being cooped up at home always have me reading about other people’s experiences - in which I know I should always take with a grain of salt - so it’s really not good!

I initiated the quota conversation not long after I started my journey more so I understand the process but she never really noted anything. I would ask occasionally once every few months and she would update me. She eventually said my profile looked good and it’s all just waiting for the bag to come and asked what I was looking for. Not specs of a bag but just size and what colours I wouldn’t want since she told me to be open.

 

[litostar]

@litostar sometimes I think we expect too much of our SAs. If we were paying them ourselves (like you might pay an expensive lawyer or accountant or an interior designer for services) then yes we should expect top notch service. But we aren’t, and commission is not the same as you shelling out money for services. The SAs have hundreds of clients and are pretty busy while on shift. I don’t think they are expected to work overtime to respond to emails or texts they could not get to during the day.

As for your SA not asking you about your wish list: I see her perspective (indirect answer to you) as totally reasonable. I had an SA tell me how stressful it is for them to be constantly harangued by customers for a quota bag. It is the number one question they get and they often get people ask them in a rude and entitled way. It caused her so much stress she quit.

Just a different perspective!

I think it’s great she tells you when things come in. That’s good customer service in my book. I usually have to follow up.

In my case my SA messaged me as well for items I asked a while back that showed up in store, so she is likely keeping an eye out for them but I also messsge her with my list from time to time.

I think it's a good sign that your SA remembers conversations between you two even though she may not acknowledge your inquiries. When she offered you a quota a few months ago, how did that conversation start?

Thanks all everyone! I know SAs can only do so much with with all the clients they have! Being cooped up at home always have me reading about other people’s experiences - in which I know I should always take with a grain of salt - so it’s really not good!

I initiated the quota conversation not long after I started my journey more so I understand the process but she never really noted anything. I would ask occasionally once every few months and she would update me. She eventually said my profile looked good and it’s all just waiting for the bag to come and asked what I was looking for. Not specs of a bag but just size and what colours I wouldn’t want since she told me to be open. So maybe I just wait a few months after I’ve bought a few things/ made a few visits and bring it up again.

 

[DB8]

So I know I’ve talked about taking a hiatus, but I went in the other day and ending up buying things haha well more like things I requested for months ago came in and I forgot about them. I may take a hiatus or just be more mindful as to what I buy.

but just thought I might get some feedback - my SA does not bother about asking for my wish list but given I just got a quota a few months ago I guess that makes sense? But she’s never asked regardless and it’s more a conversation I initiated. Also she’s given the indirect answer along the lines of - she doesn’t ask because my pre spend / profile isn’t ready and she will only ask when it’s almost ready / ready as she sees no point if she can’t offer me anything. Is this fair?

Also something that annoyed me was I sometimes I’d ask for things such as tableware, scarves, etc and sometimes she will never respond me about them and so I assume they don’t have them or she never got the chance to look into it and I didn’t bother following up and suddenly, she tells me they have arrived in the store. I’m like what did I ask for? I mean I guess she’s busy and got things done but didn’t get a chance to let me know? But there are also times she never responds about some items and I never hear back about them.

Apologies this post got a bit long, not sure what I’m really asking but just seeing if this happens to others too. Still so new and getting a feel of how things work since I also heard after the first quota the subsequent bags can be more difficult to come by? I’m located in Canada btw so pre spend is definite must

Thanks all everyone! I know SAs can only do so much with with all the clients they have! Being cooped up at home always have me reading about other people’s experiences - in which I know I should always take with a grain of salt - so it’s really not good!

I initiated the quota conversation not long after I started my journey more so I understand the process but she never really noted anything. I would ask occasionally once every few months and she would update me. She eventually said my profile looked good and it’s all just waiting for the bag to come and asked what I was looking for. Not specs of a bag but just size and what colours I wouldn’t want since she told me to be open. So maybe I just wait a few months after I’ve bought a few things/ made a few visits and bring it up again.

Subsequent quota bags are easy to come by if you genuinely enjoy Hermes offerings. For the people who say the opposite, it's because they are buying items they don't even want to obtain their first bag. They've likely exhausted themselves scavenging for Birkin/Kelly 'bait' items to pass on to a reseller.

I've said this elsewhere but I'm generally offered bags so early in the year that my spend is next to nothing. Again, there's no hard and fast rules regarding Hermes. Pre spend is definitely not a must. I know of numerous instances where this has happened (I'm not talking Paris or Tokyo). Obviously there's a ton of variables that go into this equation, spend only being one of them.

I think you need to step back and stop over analyzing/trying to control your Hermes shopping experience. You got a quota bag, so you're doing something right. Who cares who initiates the convo, and let this whole thing be natural. No need to plan out if or when to bring up something. This is shopping, not a first date.

Also cut your SA some slack, you're far from her only client. With how much things cost at Hermes, people get lulled into thinking they are their SA's #1 VIP client (and a good SA can convey that feeling) - but realistically, her next appointment is someone who spends 3x as much as you, so her focus is (rightfully) there. That's unfortunately the game in retail. I cannot fathom how many clients my SA's have, and unfortunately some things fall by the wayside. If it's so important, keep a shopping list handy and follow up if you haven't heard anything.

 

[soccerzfan]

I think I am in the same predicament as you as I feel the same way about my SA. I am far from VIP but I do spend a good amount and while I do not expect my SA to go above and beyond for me, I do expect common courtesy - as in responding to text/email promptly. As a customer, being ignored is never a good feeling. A lot of us here give passes to SAs and give excuses for their lack of attention due to covid, busy schedule, more important clients etc... Last time I check it takes less than a couple min to simply write “I will work on your request and will update you in a [insert a time here].” I work with clients and deal with more than 50+ a day, and even more because of covid but I make sure when I leave work each day, all questions and requests have been addressed.

With that said, I understand what you’re feeling right now. It’s not you, it’s your SA. It’s a service issue and your SA is just not quite up to standard. Unfortunately they seem to get away with it so you can either brush it off and continue doing what you’ve been doing or move on.

Thanks all everyone! I know SAs can only do so much with with all the clients they have! Being cooped up at home always have me reading about other people’s experiences - in which I know I should always take with a grain of salt - so it’s really not good!

I initiated the quota conversation not long after I started my journey more so I understand the process but she never really noted anything. I would ask occasionally once every few months and she would update me. She eventually said my profile looked good and it’s all just waiting for the bag to come and asked what I was looking for. Not specs of a bag but just size and what colours I wouldn’t want since she told me to be open. So maybe I just wait a few months after I’ve bought a few things/ made a few visits and bring it up again.

 

[elevenxten]

Hi, I was wondering if anyone knows if I can buy a non quota bag and it would count towards a quota bag. I am quite interested in the Roulis and Lindy at the moment.

 

[momoc]

Hi, I was wondering if anyone knows if I can buy a non quota bag and it would count towards a quota bag. I am quite interested in the Roulis and Lindy at the moment.

depends on where you are

 

[elevenxten]

depends on where you are

I’m in the United States.

 

[momoc]

I’m in the United States.

Then bags should count

 

[elevenxten]

Then bags should count

Good to know, thank you!!!!

 

[lulilu]

So I know I’ve talked about taking a hiatus, but I went in the other day and ending up buying things haha well more like things I requested for months ago came in and I forgot about them. I may take a hiatus or just be more mindful as to what I buy.

but just thought I might get some feedback - my SA does not bother about asking for my wish list but given I just got a quota a few months ago I guess that makes sense? But she’s never asked regardless and it’s more a conversation I initiated. Also she’s given the indirect answer along the lines of - she doesn’t ask because my pre spend / profile isn’t ready and she will only ask when it’s almost ready / ready as she sees no point if she can’t offer me anything. Is this fair?

Also something that annoyed me was I sometimes I’d ask for things such as tableware, scarves, etc and sometimes she will never respond me about them and so I assume they don’t have them or she never got the chance to look into it and I didn’t bother following up and suddenly, she tells me they have arrived in the store. I’m like what did I ask for? I mean I guess she’s busy and got things done but didn’t get a chance to let me know? But there are also times she never responds about some items and I never hear back about them.

Apologies this post got a bit long, not sure what I’m really asking but just seeing if this happens to others too. Still so new and getting a feel of how things work since I also heard after the first quota the subsequent bags can be more difficult to come by? I’m located in Canada btw so pre spend is definite must

If I request something, my SA will get it for me without further discussion until it comes in. I think you can assume your SA is working on it if you've made a request.

 

[corgimom11]

Then bags should count

Silly question as someone does not buy a lot of LG -does leather count $1:$1 towards quota, or is it on some ratio? I guess what I am asking is if you spend $3K on leather, is that $3K towards your quota bag. Probably a bit too much wine in me to ask directly lol. I am personally curious how C counts / if not towards this spend in US also/

 

[litostar]

If I request something, my SA will get it for me without further discussion until it comes in. I think you can assume your SA is working on it if you've made a request.

Thank you for your response! Sometimes nothing comes out if it so I’m just not sure when she does or not. But I shall followup maybe if it’s something important.

 

[Siha77]

If I want a very specific Kelly (28, know the color and hardware too) for my birthday later this year (not for months), how soon should I bring it up to my SA? I don’t want to get it early but I do also want to give her enough time to try to snag one for me. This isn’t my first quota bag with her, but I am still learning how she works. She tends to be a go-getter from what I’ve gathered so far, as she’s very on top of things.

 

[WhiteBus]

Raise it with your SA sooner rather than later, just as frankly as you have expressed it here and now.
You know that Hermes will have a schedule based on the planned availablity of colours and skins for making bags for distribution in line with the requests that have been made by SMs (as opposed to SOs made to individual specifications) and you do not want to miss out.
If the bag comes in earlier than you want, just be pleased that your SA has managed to snag one for you.